Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone E Walton Blvd in Pontiac, MI is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Pontiac, MI or call us at (248) 456-2250.
Mixed reviews on customer service; some employees received high praise for their helpfulness, while others were criticized for being rude or unhelpful.
Product Availability
Customers reported issues with product availability and receiving incorrect parts, leading to frustration.
Staff Knowledge
While some staff members were noted for their expertise and willingness to assist, others were criticized for lacking knowledge about products.
Positive Experiences
Several customers highlighted positive experiences with specific employees who went above and beyond to assist them.
Store Environment
The store environment received mixed feedback; some customers appreciated the cleanliness and organization, while others noted a lack of professionalism.
BM
Brian Mullins
Oct 29, 2025
4.0
Just went to help and friend get her battery checked out. They tested her battery and it was bad. So she bought a new battery , I installed it and then once new battery was installed they tested her alternator. Great free service to help determine if you need a new battery or alternator.
AS
Alex Siegfried
Oct 25, 2025
1.0
This place is a joke. Total disaster, do not go there if you want customer service. The works just smoke and swear behind the counter.
RR
R
Oct 18, 2025
1.0
This is for AutoZone on Walton in Pontiac Michigan when you deal with these guys even when you give them the correct part number from the pull it off the shelf and have it ready for your employee to pick up. They still get the part wrong. They really need to be trained better and get a nicer pair of glasses so they can see the numbers on the parts
SJ
sam jane
Sep 3, 2025
5.0
Joey was extremely helpful with my car issues and even stayed after hours to help. I offered him money and he wouldn’t accept. Big thanks to Joey!
SP
Sundeep Patel
Aug 3, 2025
5.0
Excellent customer service from Maria. She helped look up the correct windshield wiper blades replacement for my vehicle and even installed it for me. The recommended replacement did not have the proper adapter. She was able to find an alternate. Definitely saved me a lot of time and stress. Thank you!