Enterprise Rent-A-Car

4.2
499 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Plymouth, MI? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Plymouth location today.

Location

Enterprise Rent-A-Car
510 Ann Arbor Rd W, Plymouth, MI
48170, United States

Hours

Reviews

4.2
499 reviews
5 stars
351
4 stars
48
3 stars
20
2 stars
10
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, with specific mentions of employees like Dawne, KJ, and Chris for their exceptional service.

Communication Issues

Several reviews highlighted poor communication, including issues with reservations, unhelpful responses, and lack of follow-up.

Vehicle Condition

Customers reported mixed experiences regarding vehicle cleanliness and availability, with some receiving dirty cars or not getting the vehicle they reserved.

Reservation Problems

Multiple customers experienced issues with confirmed reservations not being honored, leading to frustration and inconvenience.
  • WW
    William West
    3 days ago
    5.0
    Friendly, courteous customer service personnel and Mgr. Thorough explanation and good, requested vehicle.
  • LM
    Lawrence Mrazik
    4 days ago
    5.0
    Rental was quick and easy! Very professional and accommodating staff!
  • ZR
    Zuleika Román
    Jan 4, 2026
    5.0
    100% recommended service was excellent people was kind especially Mohammad in Plymouth location.
  • MT
    Matthew Tierney
    Jan 1, 2026
    5.0
    The employees at the Plymouth location are great, they worked hard to find me a suitable replacement when the minivan I reserved was unavailable due to a recall. Communicative and transparent throughout the whole process leading up to my trip. Highly recommended!
  • TC
    Thomas Charlton
    Dec 8, 2025
    2.0
    My rental experience was acceptable: the car was clean and without major defects. I had to re-visit the location for an administrative issue and that's where things declined rapidly. The first response to my question was 'we don't do that here.' When I told them that their response differed greatly from historical company policy, the team member backtracked quickly and addressed the issue. The resolution involved a transaction and process that they were unfamiliar with. There is no crime in not knowing. But a blatant misrepresentation of the facts and corporate policy is egregious and very low level.

Frequently Asked Questions About Enterprise Rent-A-Car

What services does Enterprise Rent-A-Car in Plymouth, MI offer?

Enterprise Rent-A-Car in Plymouth offers a wide range of vehicles including cars, vans, luxury cars, and flexible rental options, as well as airport pickup services.

Where is Enterprise Rent-A-Car located in Plymouth?

It is located at 510 Ann Arbor Rd W, Plymouth, MI 48170, USA.