Enterprise Rent-A-Car

4.1
255 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Petoskey, MI? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Petoskey location today.

Location

Enterprise Rent-A-Car
1075 N. US 31 Highway, Petoskey, MI
49770, United States

Hours

Reviews

4.1
255 reviews
5 stars
167
4 stars
33
3 stars
9
2 stars
8
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; while many customers praised the friendly and helpful staff, several reported poor communication and unprofessional behavior, particularly regarding reservations.

Reservation Issues

Numerous customers experienced problems with reservations being canceled or not honored, leading to significant frustration and inconvenience.

Vehicle Condition

While some customers received clean and well-maintained vehicles, others reported receiving cars with damage or in poor condition.

Overall Experience

Many customers expressed satisfaction with their rental experiences, citing ease of process and helpful staff, but a significant number also reported serious issues that detracted from their overall experience.
  • HT
    Holly Treloar
    Dec 30, 2025
    5.0
    Great place for car rentals!! Never once had issues and always there to help if u do!!
  • MH
    Mary Hickman
    Nov 30, 2025
    5.0
    We rented from the Petoskey Michigan store. The staff were extremely friendly, helpful, and patient with all my questions. Check in and check out was super quick and easy. I will definitely rent from there again.
  • BK
    Brenda Keller
    Oct 26, 2025
    5.0
    Staff was helpful and friendly. Vehicle was clean and had a full tank of gas.
  • AM
    Aleli Mead
    Oct 14, 2025
    5.0
    Always a good experience renting with Enterprise
  • JP
    John Pickering
    Sep 30, 2025
    2.0
    Had a one week rental reserved. The day before the rental was to start, I asked about a pick up and was told no problem., I would be called when they were on their way. When the call did not come, I phoned them, only to be told I was never put on the pick up list and they had no one to pick me up. I told them I would take a taxi and thought they should pay for it which they did not want to do. I took the taxi anyway, calling to tell them I was on my way and not to leave as they close at 5:00pm. I was there at 5:03 and the place was locked tight. The whole thing all of 34 minutes and they did not wait for me to go through the paperwork. I then called the National office to complain and was promised a district manager would contact me. Never happened and they erased my reservation from their web site but I still have the reservation #. Place has had outstanding customer service in the past but this experience has taken them down a lot. Never got the rental as we had to be on the road early the next day. Very disappointing Hope it is not a trend. They failed to take responsibility for their actions/inactions

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Petoskey?

You can rent a wide range of vehicles including cars, vans, luxury cars, and rental cars with flexible options at Enterprise Rent-A-Car Petoskey.

What are the operating hours for Enterprise Rent-A-Car in Petoskey?

Enterprise Rent-A-Car in Petoskey is open Monday to Friday from 8:00 AM to 5:00 PM, Saturdays from 9:00 AM to 12:00 PM, and closed on Sundays.