Pilot Travel Center

4.0
1553 reviews

About

Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to Pilot Travel Center in Ottawa Lake, MI! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
6158 US-223, Ottawa Lake, MI
49267, United States

Hours

Reviews

4.0
1,553 reviews
5 stars
725
4 stars
422
3 stars
228
2 stars
66
1 star
112

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly during busy hours.

Cleanliness

The restrooms and showers received positive remarks for being clean and well-maintained, although some reviews noted inconsistencies.

Food Quality

Mixed feedback on food quality; while some enjoyed the hot food options, others reported poor quality and preparation issues.

Parking Issues

Concerns were raised about parking availability, especially due to ongoing construction and local vehicles taking up truck spaces.

Management Concerns

Several reviews highlighted issues with management, including accusations of theft and poor handling of customer complaints.
  • IM
    Infected Miller
    Jan 3, 2026
    5.0
    Super clean an lots of options
  • MA
    Mustafa Ammar
    Dec 23, 2025
    1.0
    Karen at the cash register was not professional
  • JW
    j who
    Dec 11, 2025
    1.0
    please do something about trucks lingering in the fuel island.
  • JK
    John Kelsay
    Dec 3, 2025
    5.0
    Great experience had refills. And everything else.Fuel was a good price on our fuel discount with comdata. Definitely recommend coming back.I just wish it was a little warmer up here , but they can't control that. They even had liquid in their buckets without it being frozen in twenty degree weather , so they had actual chemicals in their bucket. Zach was especially helpful and making sure everything is stalked and cool while everyone else was so busy I didn't even get there names I got his because I paid for fuel with him. His priority was the customer definitely recommended this place. Had food at 2am which some places don't, so that's good. Everyone was nice. I hope they have a Merry Christmas!
  • OO
    OTR (OTR)
    Nov 15, 2025
    5.0
    Clean restrooms nice showers. No waiting.hot food. Great place. Huge lot 250 spaces.

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.