Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone E-M89 in Otsego Township, MI is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Otsego Township, MI or call us at (269) 692-2868.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.3
341 reviews
5 stars
209
4 stars
69
3 stars
32
2 stars
9
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, knowledge, and willingness to go above and beyond to assist.
Staff Recognition
Specific employees, particularly Sean and Mark, received multiple commendations for their exceptional service and expertise.
Mixed Experiences
While many reviews highlighted positive interactions, some customers reported poor service and unprofessional behavior from certain employees.
Product Availability
Customers noted that the store generally has the parts they need, but there were instances of items being out of stock.
Installation Services
Several reviews mentioned the convenience of staff assisting with installations, enhancing the overall customer experience.
- LPLoyd Pylat3 days ago5.0Staff is very qualified to answer any questions from electrical issues engiine compression problems and the available equipment necessary to diagnose the problem. Very helpful
- JCJuniorfan0708@yahoo.com Chevyhhr07Oct 14, 20255.0Shawn helped me out a lot took care of a problem for me from another store when the guy didn't help at the other store Shawn cares about his customers at the store big shout out and thank you for all your help Shawn I will be back
- JWJordan WatkinsSep 2, 20255.0Jamie and Sean were super helpful and efficient.
- SKSilent KrakenAug 30, 20251.0Absolutely worste customer service ive ever experienced. Walked in for a simple generic fuel filter. Walked around the entire store but couldn't find them so went to counter. Stood there for 5 mins listening to the blond employee complain about her "pos ford" with a customer who already had his parts. Both looked at me several times but just ignored the fact i was standing there. Gave up and went to O'Reilly down the street and was greated as soon as i walked in. 5 mins in and out there.
- JMJessica McKinneyAug 27, 20255.0Subject: Outstanding Service from Commercial Manager Sean Penny – Otsego AutoZone Dear AutoZone Corporate Team, I wanted to take a moment to share my recent experience at the Otsego, MI AutoZone and specifically recognize the incredible service I received from Commercial Manager Sean Penny. In a world where great customer service can often be hard to come by, Sean stands out as a true professional who not only represents your company with excellence but also goes far above and beyond for his customers. I came in frustrated because I needed a starter for my Chevy Equinox, and after trying other places, I was either given the wrong part or told I’d have to wait days to get it. Sean immediately took charge of the situation. He listened carefully, double-checked the exact specifications for my vehicle, and walked me through the differences in the parts so I understood why the other ones I’d been offered elsewhere weren’t the right fit. His product knowledge was impressive, but even more than that, his patience and willingness to explain everything in detail made me feel reassured and confident in my purchase. What truly impressed me was how he went the extra mile. Sean made some calls and arranged for the correct starter to be available the same day, saving me both time and a huge headache. That level of care isn’t something you see every day, and it meant so much to me in the middle of a stressful situation. Sean treated me with genuine respect and kindness the entire time. He never made me feel rushed or like I was just another transaction. Instead, he took pride in helping me and making sure the job was done right. By the time I left, not only did I have the part I needed, but I also left feeling valued as a customer—something that sticks with you long after the sale. Because of Sean, I will continue to make the Otsego AutoZone my first choice for all my automotive needs. Employees like him are the reason people stay loyal to a brand. I hope his outstanding dedication and service are recognized, because he is truly an asset to your company. Sincerely,Jessica McKinney
Frequently Asked Questions About AutoZone Auto Parts
What are the regular business hours for AutoZone Auto Parts in Otsego?
AutoZone Auto Parts in Otsego is open Monday through Thursday from 8:00 AM to 8:00 PM, Fridays and Saturdays from 8:00 AM to 9:00 PM, and Sundays from 8:30 AM to 8:00 PM.
Does AutoZone Auto Parts offer in-store pickup and delivery services?
Yes, AutoZone Auto Parts offers in-store pickup, curbside pickup, and same-day delivery services for customer convenience.
What kind of automotive products and brands are available at AutoZone Auto Parts?
AutoZone offers a variety of products including auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts. Brands include Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
Where is AutoZone Auto Parts located in Otsego?
AutoZone Auto Parts is located at 1380 M89, Otsego, MI 49078, USA.
How can I contact AutoZone Auto Parts in Otsego for customer service?
You can reach AutoZone Auto Parts at (269) 692-2868 or via email at customer.service@autozone.com.
Are there any nearby gas stations where I can refuel before or after visiting AutoZone Auto Parts?
Yes, the BP gas station is close to AutoZone Auto Parts, convenient for customers who need to refuel before or after shopping for auto parts.
Where can I find food or dining options near AutoZone Auto Parts in Otsego?
Nearby dining options include Culver's for American fast food and Brewsters Smokehouse for barbecue and diner-style meals, making it easy to grab a bite before or after your visit.
Are there any financial services or ATMs near AutoZone Auto Parts?
Yes, Arbor Financial Credit Union and The Exchange Network offer financial services and ATM access nearby for customers who may need banking or money transfer services during their visit.
Does AutoZone Auto Parts have a presence on social media where I can learn more or get updates?
Yes, you can find AutoZone on Facebook at https://www.facebook.com/143121182463609 under the handle AutoZoneOtsegoTownshipMI, and on Twitter with the handle @autozone.
Are there other automotive-related services or stores near AutoZone Auto Parts?
Nearby automotive-related businesses include Car Zone Sales (used car dealer and auto repair), Uncle Dave's Car Detailing, Quick and Easy Oil and Lube Center, Valvoline Express Care, Quick & Easy Car Care Centers, and Ric & Stan's Car Wash.