Serra Lexus Lansing

Reviews

• DD

  David

  3 days ago
  5.0
  Review of service dept. I do not live in Lansing and had to get my son's RX towed in after a hybrid system failure. The team at Serra was able to properly diagnose and repair the problem. During the process, they sent me a video recorded by the technician showing me exactly what the problem was and what parts needed to be replaced. While nobody likes to have their car unexpectedly break down, the best you can hope for is a honest, trustworthy, and competent mechanic and support staff. Not only did they complete the repair with a high degree of expertise, the technician took preventative measures to ensure that we don't have similar problems in the future.
• KH

  Kaylee Harmon

  5 days ago
  5.0
  I had an absolutely outstanding experience at Serra Automotive Lexus, and I cannot say enough great things about my salesman, Alex. Car shopping can be incredibly stressful, but Alex completely changed that experience for me. From the start, he was relatable, professional, and genuinely kind. He never once made me feel pressured or rushed. Instead, he gave me the space to think, process, and make the best decision for my situation. What truly stood out was how knowledgeable and well-rounded he was with every vehicle we looked at. He thoroughly explained all the specs and features in a way that was easy to understand without ever talking down to me. He also took the time to clearly break down the differences between leasing and buying, helping me understand the pros and cons of each option so I could make an informed choice. I genuinely felt like Alex was working to get the best deal for me, not just for the company. He cared about my situation, my budget, and what made the most sense long-term with true transparency— That level of authenticity is rare. We were there all morning, and he even offered to buy us lunch — a small gesture that spoke volumes about the kind of person he is. Not to mention his style is top notch. If you’re considering a vehicle or in the market for a new car please visit Serra Automotive Lexus, (Okemos) and ask for Alex. He made what is usually a stressful process smooth, transparent, and actually enjoyable. I would absolutely recommend him to anyone looking for a first-class car buying experience.
• EE

  EMK

  Feb 21, 2026
  5.0
  I recently purchased a vehicle from Serra Lexus, and the entire experience exceeded my expectations. From start to finish, everything was handled professionally and efficiently. Spencer and Justin were knowledgeable, patient, and genuinely focused on helping me find and purchase the right vehicle. They made the process smooth and stress-free. I highly recommend Serra Lexus to anyone looking for exceptional service and a great car-buying experience.
• DF

  Dennis Figley

  Feb 20, 2026
  1.0
  Had service on my 2025 Lexus RX350. The reason for service was a recall on the rear camera and also I expressed concern over a 'loud hum' at 45 to 75 MPH. The initial tech test drove the car and did not hear anything. I escalated my concern to the service manager, Mike, and he assured me he would drive the car. His conclusion was there is a noise , but not to be concerned - this is NORMAL. This is a concern for me given it is a $60,000+ car. If I would have known about this issue, I would NOT have purchased this vehicle. Shame on Lexus. Also, service gave me a RX350 loaner and it had the same problem.
• LP

  Liza Peccola

  Feb 14, 2026
  5.0
  Attention Ladies: I had never negotiated a car purchase on my own before. I felt trepidation about this approaching task. I did my research and I was impressed with a particular Lexus model. My friend and I made the journey to Serra Auto Campus. -So worth the drive! My apprehension melted away and was replaced by a comfortable feeling of confidence. My salesperson, Caleb, noted my prior research! He never spoke down to me or over my words and was extremely professional and well-informed about all of the vehicle’s details. -Just the type of respectful negotiation exchange everyone deserves, but which female purchasers may especially appreciate. The same experience was had when the tech specialist, Preston, who delivered my car (yes out-of-towners Serra provides that service!). Preston articulately and professionally described the car’s MANY features and controls and knowledgeably answered my questions with ease. Kudos to Serra Auto Campus for providing a uniquely pleasurable buying experience. Lexus is fortunate to be represented by your team.

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