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Serra Lexus Lansing has a wide selection of new Lexus SUVs and sedans, as well as used cars for sale at our local luxury car dealership. Schedule a test-drive, compare Lexus financing rates or schedule certified Lexus service in Lansing, MI.
Details
- DeliveryAvailable
Location
Hours
Reviews
4.7
1,508 reviews
5 stars
1,325
4 stars
88
3 stars20
2 stars10
1 star
65
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, helpful, and professional throughout the buying and service processes.
Sales Experience
Many reviews highlighted a no-pressure sales environment, with salespeople being attentive and focused on customer needs.
Service Quality
The service department received positive feedback for quick, efficient service and effective communication, although there were some concerns about vehicle cleanliness after service.
Overall Satisfaction
Overall, customers expressed high satisfaction with their experiences, often mentioning they would return for future purchases.
- JWJason W5 days ago5.0Although I live just 10 minutes away from a Lexus dealership, I chose to drive an hour to purchase my brand-new vehicle at Serra Lexus. Ron was extremely knowledgeable, answered all of my questions, and truly took care of me throughout the entire process. The entire management team was wonderful as well. I highly recommend Serra Lexus Lansing to anyone looking to purchase a Lexus!
- KBKirt BeckwithJan 5, 20265.0My wife and I purchased a used vehicle back in November. Since day one, we had nothing but problems with it, however, when my wife broke down, our Salesman, Ron Dodd came to her rescue on his day off, gave her a ride home and had a loaner car dropped off to our house. We have since switched to a different vehicle, and are very pleased. I would definitely do business with this dealership again, they treat you like family and take very good care of their customers. Thank you to Client Advisor Ron Dodd, sales manager Michael, sales manager John, & staff.
- FFFrankJan 4, 20265.0It was an absolute pleasure to work with Matt Tenfelde. He was consistently kind, responsible, and respectful, and he regularly checked in to ask what he could do better to support me throughout the process. Matt took the time to thoroughly explain every detail of the vehicle and its technology, which clearly reflects his genuine passion for what he does. He made many calls to ensure I understood all possible options and felt confident in my decision, which ultimately led me to purchase my car. Working with Matt was truly a positive experience, and I greatly appreciated his dedication and professionalism. I will absolutely refer him to my circle of friends and family if anyone is looking for a new car.
- JBJennifer BetustakJan 1, 20265.0We had an excellent experience at this dealership from start to finish. We worked with Caleb who was friendly, professional, and knowledgeable. He answered all our questions, explained options clearly, and made the entire process smooth and stress-free. We were originally working with our local Lexus dealer and to be honest, not having a great experience. When we found the car we had been wanting at Serra and started working with Caleb, it became a completely different experience. We truly appreciated the transparency and customer-focused approach and ultimately chose to purchase from this dealer, which was over 200 miles away from us. We would absolutely recommend this dealership and Caleb.
- MWMike WilkinsJan 1, 20265.0We had an amazing buying experience at Serra Lexus in Lansing! From start to finish, everyone was fantastic. Alex in Sales was friendly, knowledgeable, and never pushy. He helped us find the perfect Lexus and made the whole process feel easy. Tyrone in finance made the paperwork stress-free and clearly explained everything, which we really appreciated. After the purchase, Preston, the Technical Specialist, walked us through all the tech and features so we drove off confident and excited. If you’re looking for a Lexus, we highly recommend checking out Serra Lexus Lansing. Great team, great service, and a great experience! 🚗✨
Frequently Asked Questions About Serra Lexus Lansing
What types of vehicles does Serra Lexus Lansing offer?
Serra Lexus Lansing offers a wide selection of new Lexus SUVs and sedans, as well as used cars.
What are the operating hours of Serra Lexus Lansing?
Serra Lexus Lansing operates Monday to Friday from 9:00 AM to 6:00 PM, Saturdays from 9:00 AM to 3:00 PM, and is closed on Sundays.
Can I schedule a test-drive or service appointment at Serra Lexus Lansing?
Yes, you can schedule a test-drive and certified Lexus service appointments at Serra Lexus Lansing.
Is financing available for Lexus vehicles at Serra Lexus Lansing?
Yes, you can compare Lexus financing rates and get assistance with financing at Serra Lexus Lansing.
Does Serra Lexus Lansing provide auto repair and maintenance services?
Yes, they offer certified Lexus service, oil changes, and other auto repair services including car washes.
Where is Serra Lexus Lansing located?
Serra Lexus Lansing is located at 2761 Jolly Rd, Okemos, MI 48864, USA.
What is the contact number for Serra Lexus Lansing?
You can contact Serra Lexus Lansing by phone at +1 517-853-2600.
What nearby car dealerships are close to Serra Lexus Lansing?
Mercedes-Benz of Okemos, Porsche Okemos, and BMW Of Okemos are nearby car dealerships customers might also consider when in the area.
Are there any nearby places where customers can relax or have recreational activities before or after visiting Serra Lexus Lansing?
Leading Edge Golf is a nearby golf course where customers can enjoy some leisure activities before or after visiting Serra Lexus Lansing.
How can nearby medical services be helpful for customers visiting Serra Lexus Lansing?
Nearby medical services like Pinnacle Dermatology and Park Dental Okemos can offer convenient healthcare options for customers in the Okemos area.