Business Details
About
Auto Glass ShopWindshield RepairAuto Repair ShopAuto Parts & AccessoriesAuto Body ShopTruck Repair ShopAuto Accessories StoreAuto Parts Store
Details
- Requires appointmentAvailable
- Onsite servicesAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.1
263 reviews
5 stars
193
4 stars
7
3 stars
7
2 stars
5
1 star
51
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the professionalism, friendliness, and thoroughness of the technicians, highlighting their ability to explain processes clearly and provide excellent service.
Communication Issues
Several reviews pointed out poor communication regarding appointments, pricing changes, and follow-ups, leading to customer frustration.
Workmanship Concerns
There were multiple reports of poor workmanship, including improper installations and damage to vehicles during service, which resulted in dissatisfaction among some customers.
Timeliness
Customers frequently noted that services were completed quickly and efficiently, often exceeding their expectations in terms of speed.
Customer Service
While many praised the staff for being friendly and helpful, there were significant complaints about accountability and follow-up on issues, indicating inconsistency in customer service.
- TGTina Gekle4 days ago5.0They have fixed my car windows 2 times. Insurance covered them both times. They came to my house both times. There were on time and quick. Excellent service!
- ECElan CatNov 17, 20251.0Sat in the waiting room for 2 hours before the tech came to tell me that they'd been trying to remove a nut they couldn't get off. Took their receptionist another 40 minutes to find out what the actual part was so I could get it replaced. This was a week after I had a tech come to my home and attempt to do the install and there was a different bolt he couldn't remove. This company says they're experts on glass, and that's the only part of a car they're apparently familiar with.
- TTTomNov 7, 20255.0Great job fast friendly quality work above and beyond what they had to do
- SBSue BoroughNov 7, 20255.0The staff are friendly and efficient. I knew exactly what to expect all I had to do was show up…they did the rest,
- RSRobert SheehanNov 2, 20255.0Prompt and very thorough service. Great customer service. They completed all the insurance paperwork for me and explained all the risks and benefits of the work to be done.
Frequently Asked Questions About Safelite AutoGlass
What are the operating hours of Safelite AutoGlass in Okemos?
Safelite AutoGlass in Okemos is open every day from 8:00 AM to 5:00 PM.
Where is Safelite AutoGlass located in Okemos?
Safelite AutoGlass is located at 1761 West Grand River Avenue, Okemos, MI 48864, USA.
Which payment methods does Safelite AutoGlass accept?
Safelite AutoGlass accepts American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Safelite AutoGlass offer services in languages other than English?
Yes, Safelite AutoGlass provides services in both English and Spanish.
Does Safelite AutoGlass provide wheelchair accessible entrance?
Yes, the location has a wheelchair accessible entrance.
Is it necessary to make an appointment before visiting Safelite AutoGlass?
Yes, Safelite AutoGlass requires appointments for service.
Can customers get online estimates for services at Safelite AutoGlass?
Yes, Safelite AutoGlass offers online estimates for their services.
What nearby automotive services can I visit along with Safelite AutoGlass?
You can visit nearby automotive services such as Valvoline Instant Oil Change and Henderson Glass for oil changes and additional auto glass services.
Are there any nearby dining options to Safelite AutoGlass in Okemos?
Yes, Anna's House and Cottage Inn Pizza are nearby restaurants where you can enjoy breakfast, brunch, or pizza before or after your visit.
Which nearby businesses could be useful for travelers visiting Safelite AutoGlass?
Hertz Rent A Car nearby offers car and truck rentals, which can be convenient if you need temporary transportation during your vehicle repairs.