Many customers praised the professionalism, friendliness, and efficiency of the technicians, highlighting their thoroughness and quality of work.
Communication
While some reviews noted excellent communication throughout the scheduling and service process, others reported significant issues with communication, including lack of updates and poor customer service.
Scheduling Issues
Several customers experienced problems with scheduling, including last-minute cancellations and difficulties in getting timely appointments.
Customer Satisfaction
Overall, many customers expressed satisfaction with the service provided, but there were notable complaints regarding damage to vehicles and unresolved issues post-service.
Pricing Transparency
Customers raised concerns about unexpected price increases and lack of clarity regarding additional charges during the service process.
LW
Lorie Walton
5 days ago
5.0
Wonderful experience- after setting appointment on internet. I was texted and kept up to date on technicians arrival. Work was above my expectations! Beautiful clear glass and parking decal was put in place on new windows shield. Highly recommend!
JD
Jay Dudley
Jan 12, 2026
5.0
Safelite made repairs to my wife’s Jeep Renegade after a rock hit it causing a chip. Jake, from Safelite did a great job getting it repaired
JD
Justin Dumond
Jan 10, 2026
5.0
My technician, Alex, was great. Friendly, informative, and got the job done even though my windshield was smashed, thanks Alex!
YV
Yurys Varyn
Jan 9, 2026
5.0
Informative and very helpful. Brad did an amazing job with my repair. Everyone at the front desk was also very helpful — clear communication and great personalities. 5/5 and 10/10, I would come back again.
BJ
Bob Jenne
Jan 3, 2026
5.0
Keyen came to my house and replaced the rear glass on my 2023 Equinox. He did an outstanding job he was very thorough. I will definitely use him again for any of my glass needs.