Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Novi, MI? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Novi location today.
Location
Hours
Reviews
4.0
250 reviews
5 stars
161
4 stars
27
3 stars
10
2 stars
10
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed regarding customer service, with some praising staff for being helpful and accommodating, while others report rude and unprofessional behavior from management.
Reservation Issues
Numerous customers experienced problems with reservations, including cars not being available despite confirmations, leading to frustration and dissatisfaction.
Cleanliness
While some customers noted clean vehicles, others reported receiving dirty cars, raising concerns about the cleanliness and maintenance standards.
Positive Experiences
Several reviews highlighted exceptional experiences with specific staff members, indicating that individual employees can significantly enhance customer satisfaction.
Location Performance
The Novi location received both high praise and significant criticism, suggesting inconsistency in service quality and vehicle availability.
- JJJohn JeonOct 9, 20251.0Horrible experience. I booked my car but they said we don't have car. What the hack.
- DKDan KupczakSep 23, 20251.0The lobby is completely full of people, the constant phone calls are being ignored, and your one, single employee is running around, doing his best to help everyone... Please, for God's sake, hire more people
- DWDana williamsAug 31, 20251.0If I could give a negative 10 I would. Horrible, lied to, and didn't care.
- AJAlex JayeAug 26, 20255.0Shout out to Eric! Exceptional experience and helpful when needing to extend the reservation. Clean car, fast friendly service, 10/10. Also Matthew provided great service too.
- TTTerry ThompsonAug 21, 20255.0Novi location was a 5 star experience. I rented a truck and when the manager learned that I was a GM retiree he offered a GM product. The truck was clean and ready to go. Pickup and drop off were easy and quick. Will be back.
Frequently Asked Questions About Enterprise Rent-A-Car
What services does Enterprise Rent-A-Car in Novi offer?
Enterprise Rent-A-Car in Novi offers a wide range of vehicles including cars, vans, and luxury cars, with flexible rental options and airport pick-up service.
What are the business hours of Enterprise Rent-A-Car in Novi?
Enterprise Rent-A-Car in Novi is open Monday through Friday from 8:00 AM to 6:00 PM, Saturdays from 9:00 AM to 12:00 PM, and is closed on Sundays.
How can I make a reservation at Enterprise Rent-A-Car in Novi?
Reservations can be made online through their website or by calling their local phone number at +1 248-449-3227.
What payment methods are accepted at Enterprise Rent-A-Car in Novi?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Enterprise Rent-A-Car in Novi offer any special discounts?
Yes, they provide discounts for active military personnel.
Where is Enterprise Rent-A-Car located in Novi?
It is located at 25100 Novi Rd, Novi, MI 48375, US.
What nearby services can I find close to Enterprise Rent-A-Car in Novi?
Nearby you can find Gerber Collision & Glass for auto body and glass services, Michigan CAT for industrial equipment and supplies, and the US Post Office for mailing needs.
Are there nearby transportation options to get to Enterprise Rent-A-Car in Novi?
Yes, Best Wishes Transportation provides airport shuttles nearby, which could help you reach Enterprise Rent-A-Car easily.
What local attractions are near Enterprise Rent-A-Car that I can visit?
You can visit the R/C Raceway park for family fun or enjoy some dining and entertainment at The 5th of Novi bar and Fifth Avenue Ballroom nearby.
Is Enterprise Rent-A-Car in Novi owned by women?
Yes, the business is women-owned.