Enterprise Rent-A-Car

Reviews

• CL

  Charles Lorenz

  Oct 2, 2025
  5.0
  Fast courteous service.
• MS

  Mike Smith

  Sep 17, 2025
  1.0
  Don’t bother making a reservation here
• BK

  Bill King

  Aug 21, 2025
  5.0
  Representatives were very courteous and helpful. Car was clean.
• KC

  Kathy Chobot

  Aug 12, 2025
  5.0
  I have a claim with insurance to get a car at Enterprise and started in Livonia with the rudest employee who knew nothing about customer service. His manager supported him when he walked away from me. I then decided to go to northville inspite of the reviews. I got the best service from KJ and she explained to me that she was the only person there. She apologized for my experience in Livonia and continued to work on gois a car . She found one at garden City and talked with the manager and I went over to get the car. And this manager James was also very helpful.we were out of there in 10 minutes. The Livonia store on Plymouth doesn't know anything about good customer service they are very arrogant and dismissive. I can take my insurance anywhere to get a car and I know where to get the best service. Garden City and northville.
• MS

  M S

  Aug 12, 2025
  1.0
  If I could leave a zero I too would. They are grossly understaffed. Only one person at the desk and this person has to clean cars too. Employees are clearly burnt out. After waiting 30 minutes , they told me they didn’t have the car I reserved and would have to clean one that was just returned. I chose to take it dirty because I couldn’t afford another 30 minutes. The car’s engine light was on. When I came to return the car there was another wait- 3 people ahead of me.

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