Was given a defective windshield. The technician lied to me twice about it. They manager told me he would contact me for replacement but has not.
RH
Rick Harris
Mar 1, 2026
4.0
Quick and easy scheduling. Completed the new windshield install in under an hour
HE
Hellbound Exotics
Feb 24, 2026
5.0
My glass tech was on time, fast, answered all my questions, and did an amazing job
NR
Nicholas Ramos
Feb 21, 2026
1.0
Went in for a crack repair and it was not worth it. I've gone to other Safelite and when they did crack repair it was hardly if not completely unnoticeable. This Safelite seemingly did nothing. Crack is still entirely noticable, can still feel it, and as I was leaving there were customers that came in saying a crack they got "fixed" the day prior got worse. Avoid this place at all costs, go to any other Safelite and you'll be fine. I will be disputing charges and trying for a refund as I truly believe they scammed me.
Update: took the car immediately to the Safelite that I used before on leone drive. The guy there did his best to try to fix the issue but couldn't do it since the new Baltimore location sealed the outside of the crack but didn't try to fill it and said I should've brought it there first and I agree. Even the receptionist there has heard complaints about the new Baltimore location
TT
Teresa
Jan 31, 2026
4.0
They were supposed to come to my home and Replace the windshield in my garage. I’m glad this did not happen Due to the extremely cold weather and. Not having heater in my garageConsidering that other reviews show glass left in the garage area was not cleaned up by Safelite. I would not be happy! The reason why I put overpriced was because they wanted to sell me windshield wipers totaling $70 but I did have a deductible for my windshield for $50 that I paid which is OK but $70 for windshield wipers no way!! And they forgot to replace my white water car wash tag!
Frequently Asked Questions About Safelite AutoGlass
What are the operating hours of Safelite AutoGlass in New Baltimore?
Safelite AutoGlass is open Monday through Saturday from 8:00 AM to 5:00 PM and is closed on Sundays.
Where is Safelite AutoGlass located in New Baltimore?
Safelite AutoGlass is located at 31285 23 Mile Road, New Baltimore, MI 48047, US.
What payment methods does Safelite AutoGlass accept?
Safelite AutoGlass accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Safelite AutoGlass offer services in languages other than English?
Yes, Safelite AutoGlass offers services in both English and Spanish.
Does Safelite AutoGlass require appointments for service?
Yes, appointments are required at Safelite AutoGlass to ensure timely service.
Is there wheelchair access available at Safelite AutoGlass?
Yes, Safelite AutoGlass has a wheelchair-accessible entrance for convenience.
Can I request online estimates for services at Safelite AutoGlass?
Yes, Safelite AutoGlass offers online estimates for your convenience.
Which nearby auto glass service providers are close to Safelite AutoGlass in New Baltimore?
Nearby auto glass services include multiple Safelite AutoGlass locations and Henderson Glass, offering windshield repair and installation.
Where can I get automotive maintenance near Safelite AutoGlass?
You can visit Uncle Ed's Oil Shoppe nearby for oil changes and automotive repairs.
What nearby health services are available close to Safelite AutoGlass?
Nearby health services include Silver Pine Medical Group for general medical care and several dental offices such as Chesterfield Oaks Laser Dentistry and Chesterfield Family Dental.
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