Feedback on customer service is mixed, with some praising the staff's friendliness and professionalism, while others report poor experiences and lack of training.
Service Quality
While many customers appreciate the quick and efficient service, there are significant complaints about the quality of oil changes and detailing, with some reporting damage to their vehicles.
Pricing Issues
Several reviews mention dissatisfaction with pricing, including unexpected charges and perceived overpricing for services.
Car Wash Experience
The car wash service receives mixed reviews; some customers are satisfied with the results, while others report inadequate cleaning and issues with equipment.
Veteran Discounts
There is notable disappointment regarding the lack of discounts for veterans and seniors, which some customers feel reflects poorly on the company's values.
CW
Cynthia Wilson
Oct 14, 2025
5.0
Very polite and thorough!
Highly recommend. I had a young lady caring for my car and she did a fabulous job!
BP
Brandon Petrowski
Sep 10, 2025
5.0
Not cheap but good service and quick.
BH
Brett Harper
Jun 28, 2025
1.0
35 minutes for a oil changes is ridiculous and you don't even get a free car wash corporate greed at its finest wont be back.
JU
Jacob Uetricht
Jun 17, 2025
1.0
Extremely unpatriotic company. They don’t offer a discount for Veterans. Not even on Veteran’s Day. Very disappointing & sad. 1 out of 10 would recommend. If I could give ZERO stars I would. They also don’t even have a Senior discount which really sucks for the older generation.
Frequently Asked Questions About Performance Plus Quick Oil Change featuring Rick Sanders detail
Do I need to make an appointment to get an oil change or any other service?
No. We are a first come, first serve, stay-in-your-car oil change & preventative maintenance service provider.
What comes with a full-service oil change?
We include the following with each oil change we offer:
Up to 5 quarts of premium motor oil
A new oil filter
Reset Oil Life Monitoring System
Complete chassis lubrication
Adjust tire pressure
Inspect wiper blades
Inspect lights and blinkers
Inspect engine air filter
Inspect Check cabin air filter
Inspect and add washer solvent
Inspect transmission fluid condition and level (add if necessary)
Inspect coolant/antifreeze condition and level (add if necessary)
Inspect power steering fluid condition and level (add if necessary)
Check front differential fluid condition and level (by request)
Check rear differential fluid condition and level (by request)
Check transfer case fluid condition and level (by request)
Inspect fuel filter
Inspect belt(s)
Do I need to make an appointment for an oil change at Performance Plus Quick Oil Change?
No, Performance Plus Quick Oil Change operates on a first come, first serve basis with stay-in-your-car service, so no appointment is needed.
What is included in a full-service oil change at Performance Plus Quick Oil Change?
A full-service oil change includes up to 5 quarts of premium motor oil, new oil filter, resetting the Oil Life Monitoring System, chassis lubrication, tire pressure adjustment, and inspections of wiper blades, lights, filters, fluids, belts, and fuel filter.
What brands of products does Performance Plus Quick Oil Change use?
They use brands such as Quaker State, Pennzoil, True Brand, RainX, and Purolator for their products and services.
What types of services are offered at Performance Plus Quick Oil Change?
Services include full-service oil changes, engine and cabin air filter replacements, wiper blade replacement, coolant and transmission fluid replacement, differential fluid replacement, light bulb installation, fuel filter replacement, serpentine belt replacement, and PCV replacement.
What are the operating hours of Performance Plus Quick Oil Change?
Open Monday through Friday from 8:00 AM to 6:00 PM, Saturdays from 8:00 AM to 4:00 PM, and closed on Sundays.
What payment options are accepted at Performance Plus Quick Oil Change?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa payment methods.
Where is Performance Plus Quick Oil Change located?
It is located at 1600 Whitehall Rd, Muskegon, MI 49445, USA.
Can customers visit nearby places like The Handsome Hobo Restaurant & Bar or Hobo's Tavern before or after their service?
Yes, customers can enjoy dining at The Handsome Hobo Restaurant & Bar or Hobo's Tavern, both nearby restaurants offering great food and atmosphere just a short distance from Performance Plus Quick Oil Change.
Are there other automotive service options nearby Performance Plus Quick Oil Change?
Yes, nearby options include Vans Car Wash Quick Lube for car wash and detailing services, the Mobil gas station, and Auto Value Muskegon North for automotive parts and repairs.
What accommodations or services are available nearby if customers are visiting from out of town?
Nearby accommodations like Pines Motel and Buck Snort Lodge Products provide lodging options, while locations like Northside Storage of Muskegon offer storage facilities, making it convenient for visitors to manage multiple needs around their visit.