Business Details
About
Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to Pilot Travel Center in Monroe, MI!
Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™.
For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive.
The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.9
640 reviews
5 stars
294
4 stars
142
3 stars
102
2 stars
34
1 star
68
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with specific complaints about attitudes and service quality.
Cleanliness
Restroom and shower cleanliness were frequently criticized, with reports of unsanitary conditions.
Parking Issues
Limited parking availability was a common concern, with many noting the small size of the truck stop.
Pricing Concerns
Customers expressed dissatisfaction with high prices for fuel and food, along with perceived price gouging.
Mixed Staff Experiences
While some staff were praised for their friendliness and helpfulness, others were noted for poor service.
- NSNishan SinghDec 21, 20251.0Filled 250 gallons of diesel about $800 in my truck & bought drinks from their location in afternoon and still faced racism and treated like a crap by those 2 ladies working at front cash. Those ladies got Worst attitude problem. Out of one young lady with piercing was pretty rude as i was just asking for the monster drink deal from another woman @ customer service desk. Looks like they’re frustrated with their job & don’t like serving drivers like me. I was not in mood to argue with her but if you were in canada i would have taught u a good customer service lesson the way you behaved today whole i was talking to another cashier. Normally, long lineups at their fuel islands on weekdays but i never complain but today was so upset with their shitty rude attitude at customer service desk. Never stopping at this cheap location and facing those rude people in future. Their are many other pilot locations in this area for fueling and for good food. 1 star ⭐️ for cheap diesel only.
- CJCaleb JonesNov 20, 20251.0Taylor is working I feel bad for her because she's always cleaning and when there is a customer she stops cleaning and helps them. You have good employees that are mean to each other and not positive energy. When I come in there and Taylor's not working it not clean
- LMLuke MillerNov 10, 20251.0Very bad customer service restrooms was nasty too
- PMPaul MendozaSep 1, 20255.0This pilot is a lot smaller than your standard pilot stores. The parking is equally small. If your looking for parking your going to roll the dice and see if there a spot open. Other than that it was pleasant when I came. I got subway for food. The. Bathrooms were clean and the store was well organized. I would come back for a quick stop. You have other options for food. The McDonald's is walking distance and so is an IHOP.
- ZLZacherie LucAug 30, 20254.0No complaints here. Shower is amazing but is located in the bathroom area which was weird but its OK. Cashier was nice as well Very small truck stop but works for me. I prefer a loves over any truck stop but this did it for me. Stay away from the TA across the street....cold showers and frazolis is all hype. Did drop a star. For the same price shower as loves at $18.00 yours doesnt make it worth the same amount. No private toilet, cramped space like it used to be a storage room and the awkward being in the bathroom area i simply cant put it in the same rank as other $18.00 showers.
Frequently Asked Questions About Pilot Travel Center
Are there showers at this location?
For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .
What is the cost of a shower?
Shower prices vary by location. We recommend reaching out to the store directly for prices by location.
Can anyone purchase a shower?
Yes, anyone can purchase a shower at our locations.
What are the rules for overnight parking?
We recommend reaching out to individual stores directly with location specific questions regarding parking.
Does this location sell propane?
For a list of RV amenities and services, please visit our website at https://pilotcompany.com/rv-services or download the Pilot app and create an RV account.
Does this location have laundry facilities?
Laundry facilities vary by location. We recommend reaching out to the store directly with these concerns or you can use our store locater tool on our website: https://locations.pilotflyingj.com/search .
What payment methods do you accept?
We accept American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, and EBT.
Does this location have a CAT scale?
Yes, all of our locations have CAT scales.
What fuel options are located here?
Please visit our website for more information on fuel options and blends: https://pilotcompany.com/fuel-prices .
Does this location have a restaurant or driver’s lounge?
Restaurants and driver’s lounges vary depending on the location. We recommend reaching out to the store directly with these inquiries or using our store locator tool on our website: https://locations.pilotflyingj.com/search .
What are the operating hours of Pilot Travel Center in Monroe, MI?
Pilot Travel Center in Monroe, MI is open 24 hours a day, 7 days a week.
Does Pilot Travel Center in Monroe offer showers?
Showers are available at many Pilot locations. Please use the store locator at https://locations.pilotflyingj.com/search to confirm availability and pricing for this location.
Can anyone use the shower facilities at Pilot Travel Center?
Yes, anyone can purchase and use showers at Pilot Travel Centers.
What types of fuel are available at this Pilot Travel Center?
The location offers gasoline, diesel, and DEF with high-speed pumps. For detailed fuel options, visit https://pilotcompany.com/fuel-prices.
What payment methods are accepted at Pilot Travel Center?
Pilot Travel Center accepts American Express, Discover, Mastercard, Visa, Apple Pay, Google Pay, and EBT.
Is overnight parking available at this location?
Overnight parking policies vary by location. Please contact the store directly for specific details.
What nearby restaurants can I visit around Pilot Travel Center in Monroe?
Nearby dining options include Subway, McDonald's, Wendy's, Dos Amigos Eddy & Moy, El Maguey, Denny's, IHOP, The Other Place Bar & Grill, Cracker Barrel Old Country Store, Pardon My Cheesesteak, Big Boy, Taco Bell, and Popeyes® Louisiana Kitchen. You can enjoy a variety of cuisines before or after your visit.
Where can I find propane exchange services near Pilot Travel Center?
Blue Rhino Propane Exchange is located nearby and offers propane exchange services for your convenience.
Are there nearby parks or historical sites to visit near Pilot Travel Center?
Yes, the Vietnam War Memorial, Vietnam Veterans Hist Museum, Heck Park & Veterans Memorial Park, and Captain Norman Heck Park are close by, providing historical and recreational options for visitors.
How can nearby fuel and vehicle services complement my visit to Pilot Travel Center?
Nearby services include CAT Scale for truck weighing and Blue Rhino Propane Exchange, which can be helpful for professional drivers and travelers needing comprehensive vehicle services.