AutoZone Auto Parts

Reviews

• NF

  Nard Frank

  Feb 19, 2026
  5.0
  Best in metro Detroit auto zone in Livonia across from Costco no bad results always good and keep you at ease they give you options
• KO

  Kaelan Owens

  Feb 5, 2026
  1.0
  Today(2/5/26) at 12pm I went into the store for an engine light check. Once I asked if anyone could help me 4 staff members looked up but the young white women volunteered to help which I appreciated at that moment. She then proceeded to ask if I know how to scan my own vehicle and If I could. I declined as I stated I believe this should be performed by the staff. This is the 3rd time I was asked this week to do this by different staff members. So, after the young lady came out and did the scan, she walked in without saying anything, so I stood outside for a sec then decided to go in. I went and asked for a manager to which an older white women and older white man came out to talk. After explaining everything they seemed compassionate, then young black man with dreads decided to step and wanted to check me (lol). Saying this is a lady and we don't care about customer service in the middle of me talking to the managers, The managers didn't correct him, just stared at me. Even after emphasizing this is bad customer service and I can take my business elsewhere, he said "we don't need your business". Got it, so from now on I while instruct my contractors, field crew, and personal mechanic to never buy from autozone again and use the however many other part stores in the metro detroit area. This is extremely unprofessional and honestly calls for this locations whole staff to be reviewed for proper customer service, or quit if they don't like there jobs.
• NA

  Nick Anderson

  Feb 1, 2026
  5.0
  Friendly staff and always get things right unlike many other automotive parts stores
• BM

  B M

  Jan 24, 2026
  3.0
  Not good or bad just average. Because I couldn't find someone to help me, I did figure out how to look up what light bulbs I need for my vehicle through their app.
• MD

  Maya Dozier

  Jan 4, 2026
  1.0
  I left one star only because it was required to submit this review—otherwise, this experience would have received zero stars. My son purchased a CV axle from this store (Livonia, Middlebelt) on 01/03/2026. We drove from another city, which was not a short trip. When the part was taken to the repair shop, the mechanic discovered that although it was the correct box, the axle inside was incorrect and turned out to be a GM part. The following day, I returned the axle to AutoZone in my city, where staff confirmed that the wrong part had been placed in the box. I called the Livonia store to speak with a manager. The person who answered abruptly said, “You’re speaking to one.” I greeted him with, "hi how are you!" multiple times before receiving a very dry response. I explained the situation to the manager, named "Aaron." He told me he needed an order number, which I did not have at the time since I was driving. He then stated that because the part had already been returned and I didn’t have the order number, there was nothing he could do. While I understood the limitation, what was completely lacking was any concern, apology, empathy, or acknowledgment of the mistake or inconvenience caused. Aaron went on to say that this store (Livonia) is a fulfillment center and the largest store in Michigan, and that most returns are shipped back to them. I asked if that meant returned items are not checked to ensure the correct part is inside the box before going on the shelf or being resold to a customer. He stated that they are not, and that responsibility falls on the store that shipped back the item. His tone, attitude, and callous demeanor were completely uncalled for. He was rude from the moment he answered the phone and lacked even basic professionalism, including the ability to simply say hello even after said to him. His behavior had nothing to do with the issue I called about—it was evident immediately. If he is unable or unwilling to communicate respectfully with customers and the public, he should not be assigned to answer phones or handle customer-facing responsibilities, or even be a manager for that matter. He would be better suited for a role in the back, where he does not have to interact or deal with people. This experience was extremely inconvenient and disappointing, and I will not be returning to this location.

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