AutoZone Auto Parts

Reviews

• KK

  Kar

  2 days ago
  5.0
  Abdul is one of the most helpful professional person. He helped me with my problem. He needs a raise.
• LJ

  Lapree Jackson

  5 days ago
  1.0
  I have been a loyal customer of AutoZone for years, and this recent experience at the Livonia location on Middlebelt was extremely disappointing. When my check engine light came on, I went to this location for a diagnostic. The code returned was P0442, and the store representative recommended replacing the purge valve. I purchased a Duralast purge valve (PV479) from the store and had it installed. The check engine light did not turn off. I returned to the same location for another diagnostic, which showed the same code. This time, I was advised to replace my gas cap. I followed that recommendation as well, but the issue still was not resolved. Shortly after, my vehicle began having additional issues. It struggled to start after fueling, used more gas than usual, and felt sluggish while driving. I then took my vehicle to a mechanic, who performed a smoke test and confirmed that the purge valve I purchased from AutoZone was defective and stuck open, causing the issues. I was advised to replace it with a GM part, which resolved the problem. However, by that point, I had already spent over $500 between diagnostics, replacement parts, and a rental vehicle. I was also without my car for three days and missed three days of work. All of this stemmed from a defective $67 part that was recommended by the store. Before returning to the store, I called and was told to bring the part back with my receipt for a refund under warranty. I followed those instructions. However, when I arrived, I was told I was three days past the return window. The store manager, Aron, refused to make any exception despite my multiple visits for the same unresolved issue. His tone was dismissive and sarcastic, stating there was nothing he could do because “there’s an expiration date for a reason.” The interaction was loud and unprofessional, and other customers could clearly hear how I was being spoken to. What was most concerning was that when I explained I had followed the guidance given by the store, he responded by saying they are “not mechanics” and could not be responsible. While I understand that, the store provides diagnostics and recommendations that customers rely on. It is unreasonable to give direction on what parts to replace and then refuse to stand behind that guidance when it leads to a defective outcome. When I asked how to escalate the issue, I was told there was no one else to contact, which is not accurate. I later had to locate corporate contact information on my own. This experience was not just about a defective part—it was about the lack of accountability, poor customer service, and the unwillingness to support a loyal customer who followed the store’s recommendations. I am extremely disappointed and currently waiting to hear back from corporate, as this level of service—especially from a store manager—is not acceptable.
• GA

  George abuhour

  6 days ago
  5.0
  I had good experience visiting this location on middlebelt livonia michigan, staff offered very good service, and less waiting time for my car and wife's car both did balance and rotation, good job, keep up the good work Aidan and everyone, thank you all.
• DB

  Dan Behl

  Apr 12, 2026
  1.0
  Says open until midnight, but they don’t answer the phone to make sure part is on the shelf. Frustrating.
• JK

  john K.

  Apr 2, 2026
  5.0
  Auto zone is always good,I go there a lot unfortunately today they did not have what I needed.I am hoping in the future they stock more wiper blade refills for my 2024 Chevy Trax.

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