Customer Service
Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting individuals like Isaac and Lauren.
Rental Process
The rental process was frequently described as quick and easy, with many customers appreciating the fast pick-up and drop-off services.
Vehicle Condition
Several reviews noted issues with vehicle cleanliness and maintenance, including complaints about cars smelling bad or being dirty upon pick-up.
Reservation Issues
Multiple customers reported problems with reservations, including cars not being available despite having made a reservation, leading to frustration.
Mixed Experiences
While many had positive experiences, there were also significant complaints about rude staff and poor customer service, indicating inconsistency in service quality.