Valvoline Instant Oil Change

4.4
305 reviews
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Business Details

622 South Waverly Road, Lansing, MI
48917, United States
(517) 321-4424
https://store.vioc.com/mi/lansing/622-south-waverly-road
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About

Oil Change Service StationAuto Repair ShopCar Battery Store
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Lansing.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Valvoline Instant Oil Change
622 South Waverly Road, Lansing, MI
48917, United States

Hours

Reviews

4.4
305 reviews
5 stars
216
4 stars
47
3 stars
13
2 stars
4
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, knowledgeable, and providing excellent service, with many specific mentions of individual employees going above and beyond.

Efficiency

Many reviews highlighted the quick service, with several customers noting they were in and out in a timely manner, although some experienced longer wait times.

Upselling Practices

While some customers appreciated the recommendations for additional services, others felt there was pressure to upsell, though most noted that staff respected their decisions when they declined.

Inconsistency

There were mixed reviews regarding service quality, with some customers reporting excellent experiences while others encountered issues such as mistakes or poor service.

Pricing Concerns

Several customers mentioned that the prices were higher compared to competitors, but many felt the quality of service justified the cost.
  • SG
    STAR GIRL
    Nov 12, 2025
    5.0
    We always get the best service here. I got my oil changed today and Nichole and her crew were amazing! Outstanding customer service, knowledgeable and helpful. I didn’t know much when I went there today. I appreciated the way Nichole went above and beyond to walk me through the options beyond my oil change needs and was able to show me what my filters looked like compared to new ones and explained the function of the filters and why it’s worth considering which made my partner and I want to make that extra purchase for a new filter today. Thank you Nichole and your team for taking the time to present with explanations not just pictures and prices. I felt well taken care of. Love to you all!
  • HJ
    Holly Jones
    Nov 8, 2025
    5.0
    I like that its fast and the staff are friendly . I think three people worked at once on my car. Thumbs up 👍
  • JN
    Jeanette Norris
    Nov 5, 2025
    5.0
    Extremely nice staff Prompt polite service Person who took care of us was Extremely knowledgeable We also donated to the cause they support
  • JB
    Joseph Beasley
    Sep 29, 2025
    5.0
    I sincerely appreciate Nicole‘s great customer service and help today with my purchase. Thank you so much for what you do and I will be coming back in the future.
  • JC
    Joe C
    Sep 29, 2025
    3.0
    Not bad, not great. Service is slow, the attitude of the workers seems depressed and tired. They do their job thoroughly. They definitely try to sell you every service they possibly can. Price is high like most chain oil change franchises now.
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Frequently Asked Questions About Valvoline Instant Oil Change

What services does Valvoline Instant Oil Change in Lansing provide?

Valvoline Instant Oil Change offers quick, easy preventive vehicle maintenance including 15-minute stay-in-your-car oil changes and a wide range of other maintenance solutions.

What are the operating hours of Valvoline Instant Oil Change on weekdays?

From Monday to Friday, Valvoline Instant Oil Change is open from 8:00 AM to 7:00 PM.