Enterprise Rent-A-Car - Capital Region International Airport (LAN)
3.7176 reviews
Business Details
About
Car Rental AgencyVan Rental
Renting a car at Lansing Capital Region International Airport? Enterprise Rent-A-Car is Here For It. Whether it's a vacation, a business trip or an unexpected change in plans, we have the right rental car for you. Choose from our wide selection of vehicles, including compact cars, passenger vans, family SUVs & more. Enjoy easy, stress-free rentals and friendly service from a team that’s always ready to go the extra mile. Reserve your rental car at LAN today.
Location
Enterprise Rent-A-Car - Capital Region International Airport (LAN)
4100 Capitol City Blvd, Lansing, MI
48906, United States
Hours
Reviews
3.7
176 reviews
5 stars
98
4 stars
22
3 stars
6
2 stars
10
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including unprofessional behavior and lack of assistance with issues.
Reservation Issues
Many customers reported problems with reservations, including cars not being available despite confirmations and unclear policies regarding payment methods.
Mixed Experiences
While some customers praised the helpfulness and friendliness of specific staff members, others experienced rudeness and unhelpfulness from employees.
Vehicle Condition
Several reviews mentioned that vehicles were not clean upon pickup, with issues such as trash and odors reported.
Positive Feedback
Despite the negative experiences, some customers expressed satisfaction with the rental process and the quality of vehicles when service was executed properly.
- KHKolleen HuntNov 9, 20255.0Trying to decide where to park when you didn't fly in is a challenge
- BTBuford TNov 1, 20251.0Unprofessional. The girl checking us in for the car was holding a small baby which was crying and screaming. So 15-20 minutes, that it took us to check-in. We had to listen to that I was done after that. Going back this week hope it doesn't happen again.
- LHlang hawjOct 27, 20254.0Front desk customer service was a pleasant experience. The Hyundai Elantra was good car but the AC was not working in the middle console which hurt the experience for me.
- JAJoshua AlexanderOct 23, 20251.0Genuinely the worst experience possible. Booked a specific car for my wedding this weekend, called ahead to make sure it was there. Arrived at the desk to an extremely hostile and aggressive employee, who had her baby on the floor next to her. She rudely told me there are no such cars available and that the phone number listed does not exist. I had inputted an overseas number and clearly despite being an airport this was too difficult for her to grasp. She then accused me of not providing my email address to reach out to me- even though enterprise have emailed me the booking confirmation. Her very aggressive explanation was “enterprise have emailed you, not us” but also that “we are enterprise”. She then went on to say how they had other cars available but it is not possible to see them before renting. I’m quite baffled at how unprofessional and rude this service was, and it has really put a dampener on the wedding festivities for this week. Even some basic politeness and respect would have been sufficient, but clearly these are resources in scarce supply in this area. Also, I think that baby looked hungry.
- JFJon FitchOct 7, 20251.0Completely unhelpful in helping me find a lost item. I know exactly where I left my glasses in the car and they were unreachable for multiple days after I returned it. Phone number goes to national hotline and they could not connect me with the branch employees. Finally found a direct phone number and the staff were disinterested in helping me find the item. Kept saying they’d get back to me and I never heard back. Had to continue to call them. Felt very brushed off. Guess I’m out a $400 pair of glasses
Frequently Asked Questions About Enterprise Rent-A-Car - Capital Region International Airport (LAN)
What types of vehicles can I rent at Enterprise Rent-A-Car at Lansing Capital Region International Airport?
You can rent compact cars, passenger vans, family SUVs, and more at Enterprise Rent-A-Car at Lansing Capital Region International Airport.
What are the operating hours of Enterprise Rent-A-Car at Lansing Capital Region International Airport?
Enterprise Rent-A-Car is open Monday to Friday from 10:00 AM to 11:00 PM, Sunday from 10:00 AM to 11:00 PM, and Saturday from 9:00 AM to 4:00 PM.
Where is Enterprise Rent-A-Car located in Lansing?
Enterprise Rent-A-Car is located at 4100 Capitol City Blvd, Lansing, MI 48906, USA, inside the Capital Region International Airport.
Which payment options are accepted at this Enterprise Rent-A-Car location?
This Enterprise Rent-A-Car location accepts American Express, Cash, Check, Discover, MasterCard, and Visa as payment options.
Can I book my rental car reservation online for Enterprise at Lansing Capital Region International Airport?
Yes, you can reserve your rental car online at https://www.enterprise.com/en/car-rental-locations/us/mi/lansing-capital-region-intl-airport-204w.html.
Does Enterprise Rent-A-Car at Lansing Capital Region International Airport offer any discounts?
Yes, Enterprise offers discounts for active military members at this location.
What nearby car rental agencies are available at Lansing Capital Region International Airport?
Nearby car rental agencies include Avis Car Rental, Hertz Car Rental, Alamo Rent A Car, National Car Rental, and Budget Car Rental, providing multiple options for customers.
How can nearby airport lounges like Smoker's Paradise and the Capital City Airport Business Center enhance my rental experience?
Before or after picking up your rental, you can relax or work at nearby airport lounges like Smoker's Paradise and the Capital City Airport Business Center, making your trip more comfortable and convenient.
How does Enterprise Rent-A-Car's location at Capital Region International Airport benefit travelers?
Being located at Capital Region International Airport means easy airport pickup and drop-off, allowing travelers to quickly rent a car after arriving or return it before departure.
Are there parking options nearby Enterprise Rent-A-Car at Lansing Capital Region International Airport?
Yes, SP Plus and SP+ Parking are nearby parking services that customers can use when renting a car or spending time at the airport.