Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Lansing, MI? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Lansing location today.
Location
Hours
Reviews
4.3
479 reviews
5 stars
353
4 stars
40
3 stars
20
2 stars7
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with several specific mentions of employees going above and beyond to assist.
Reservation Issues
Several reviews highlighted problems with reservations, including cars not being available despite confirmed bookings, leading to frustration among customers.
Vehicle Condition
While many customers reported receiving clean and well-maintained vehicles, there were complaints about poorly detailed cars and issues with vehicle reliability.
Communication
Customers expressed dissatisfaction with communication, particularly regarding reservation confirmations and responses to inquiries, indicating a need for improvement in this area.
Parking and Location
The small parking lot was noted as a significant issue, causing inconvenience for customers during busy times.
- RDRobert DaltonDec 18, 20255.0I am happy with the entire experience at Enterprise Rent-A-Car. I reserved the car online, and the day before I picked it up, Dominic called to confirm my choice. He was very polite and helpful, explaining the inventory situation. When I picked up the car the next day, Dominic was there and processed the rental agreement. From start to finish, the pickup took less than ten minutes. Every step of the rental was professional, efficient, and polite.
- JBJames BensonDec 9, 20255.0The customer service at the Lansing, MI facility on East Michigan was fantastic.
- RVRyan VDec 8, 20251.0The excessively small parking lot can be quite the issue. One star after an employee decided that they felt the need to yell customers who didn't know where to go and to be quite honest, had nowhere to go in the parking lot while the employees were trying to move vehicles around. Not good. If you can, got to Okemos to save yourself the headache that comes from this location.
- VJVictoria JohnsonDec 1, 20251.0Insurance rented me a car while my car was in the body shop! They don’t answer the phones! The first car I had started over heating and having a ton of maintenance needed on dash board even broke down & I couldn’t get ahold of anybody not even through the 1800#! Got it Took back got given another vehicle and went to go to work this morning & all lights are on the dash board including low tire light! Cars are not reliable and once again no answer at the Michigan office!
- CPCliff PlatteNov 29, 20251.0Set up reservation and got told I can't rent it because of some bullshit with my card. Wasn't told anything over the phone about this. Poor communication from them. Would not recommend
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles does Enterprise Rent-A-Car in Downtown Lansing offer for rental?
Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury vehicles with flexible rental options.
Where is the Enterprise Rent-A-Car location in Lansing, MI?
The Enterprise Rent-A-Car is located at 2311 E Michigan Ave, Lansing, MI 48912, USA.
What are the operating hours of Enterprise Rent-A-Car in Lansing?
Enterprise Rent-A-Car is open Monday to Friday from 8:00 AM to 6:00 PM, Saturdays from 9:00 AM to 12:00 PM, and Sundays from 10:00 AM to 1:00 PM.
How can I reserve a rental car at Enterprise Rent-A-Car in Downtown Lansing?
You can reserve your rental car online via Enterprise's reservation page specific to the Downtown Lansing location.
What payment methods are accepted at Enterprise Rent-A-Car in Lansing?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa as payment options.
Does Enterprise Rent-A-Car in Lansing offer pick-up services at the airport?
Yes, they provide airport pick-up services as part of their rental options.
Are there any discounts available at Enterprise Rent-A-Car in Lansing?
Yes, the location offers discounts for active military personnel.
What nearby restaurants can I visit before or after renting a car at Enterprise in Lansing?
Nearby restaurants include Leelee's Coney & Grill, Blimpie sandwich shop, GoodFellas Bagel Deli, Fish & Chips, and Seahouse Fish & Chicken, offering a variety of dining options close to the rental location.
Are there any parks or recreational areas near Enterprise Rent-A-Car in Lansing?
Yes, Lansing Parks and Recreation is nearby, providing park facilities and community services where you can enjoy some outdoor time.
Which nearby places of interest could help me navigate to Enterprise Rent-A-Car in Lansing?
Nearby points of interest include Foster Library and Michigan State University, which can serve as landmarks to help you find the Enterprise location on E Michigan Ave.