Enterprise Rent-A-Car

4.3
479 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Lansing, MI? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Lansing location today.

Location

Enterprise Rent-A-Car
2311 E Michigan Ave, Lansing, MI
48912, United States

Hours

Reviews

4.3
479 reviews
5 stars
353
4 stars
40
3 stars
20
2 stars
7
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with several specific mentions of employees going above and beyond to assist.

Reservation Issues

Several reviews highlighted problems with reservations, including cars not being available despite confirmed bookings, leading to frustration among customers.

Vehicle Condition

While many customers reported receiving clean and well-maintained vehicles, there were complaints about poorly detailed cars and issues with vehicle reliability.

Communication

Customers expressed dissatisfaction with communication, particularly regarding reservation confirmations and responses to inquiries, indicating a need for improvement in this area.

Parking and Location

The small parking lot was noted as a significant issue, causing inconvenience for customers during busy times.
  • RD
    Robert Dalton
    Dec 18, 2025
    5.0
    I am happy with the entire experience at Enterprise Rent-A-Car. I reserved the car online, and the day before I picked it up, Dominic called to confirm my choice. He was very polite and helpful, explaining the inventory situation. When I picked up the car the next day, Dominic was there and processed the rental agreement. From start to finish, the pickup took less than ten minutes. Every step of the rental was professional, efficient, and polite.
  • JB
    James Benson
    Dec 9, 2025
    5.0
    The customer service at the Lansing, MI facility on East Michigan was fantastic.
  • RV
    Ryan V
    Dec 8, 2025
    1.0
    The excessively small parking lot can be quite the issue. One star after an employee decided that they felt the need to yell customers who didn't know where to go and to be quite honest, had nowhere to go in the parking lot while the employees were trying to move vehicles around. Not good. If you can, got to Okemos to save yourself the headache that comes from this location.
  • VJ
    Victoria Johnson
    Dec 1, 2025
    1.0
    Insurance rented me a car while my car was in the body shop! They don’t answer the phones! The first car I had started over heating and having a ton of maintenance needed on dash board even broke down & I couldn’t get ahold of anybody not even through the 1800#! Got it Took back got given another vehicle and went to go to work this morning & all lights are on the dash board including low tire light! Cars are not reliable and once again no answer at the Michigan office!
  • CP
    Cliff Platte
    Nov 29, 2025
    1.0
    Set up reservation and got told I can't rent it because of some bullshit with my card. Wasn't told anything over the phone about this. Poor communication from them. Would not recommend

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles does Enterprise Rent-A-Car in Downtown Lansing offer for rental?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury vehicles with flexible rental options.

Where is the Enterprise Rent-A-Car location in Lansing, MI?

The Enterprise Rent-A-Car is located at 2311 E Michigan Ave, Lansing, MI 48912, USA.