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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.3
(495 reviews)

Business Details

2311 E Michigan Ave, Lansing, MI
48912, United States
(517) 374-2880

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Lansing, MI? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Lansing location today.

Location

Enterprise Rent-A-Car
2311 E Michigan Ave, Lansing, MI
48912, United States

Hours

Reviews

4.3
495 reviews
5 stars
365
4 stars
42
3 stars
21
2 stars
7
1 star
60

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and going above and beyond to assist with their needs.

Reservation Issues

Several reviews highlighted problems with reservations, including unavailability of cars despite prior bookings and poor communication regarding changes.

Vehicle Condition

While many customers reported clean and well-maintained vehicles, some noted issues with the cleanliness and reliability of the cars provided.

Efficiency

Customers appreciated the quick pickup and drop-off processes, although some experienced delays due to high demand.

Mixed Experiences

While many had positive experiences, a few customers reported rude staff and unprofessional behavior, indicating inconsistency in service quality.
  • DS
    Dougal Stevenson
    6 days ago
    1.0
    don’t make a reservation here I’ve made three reservations in the last 24 hours. They say they have the rental we show up. They don’t don’t waste the phone call. Don’t waste the time driving over there. this company mismanaged by underpaid workers that lie to keep there job
  • BD
    Becca Delap
    Feb 16, 2026
    5.0
    Upon arriving to pick up our rental car for a long trip to Disney and back, we weren’t crazy with our option. Brad worked it out for a better vehicle and got us on our way in no time. Our rental was clean and in good shape. Brad greeted us when we returned with a smile. Fantabulous customer service! We will use this location in the future.
  • DM
    David Martinez
    Feb 11, 2026
    5.0
    Gina is my new best friend, Helped me get a vehicle last minute, killed it. Reese helped my check in and was super cool and helpful!
  • GO
    Gerry Overmyer
    Feb 9, 2026
    4.0
    Very friendly agents. Drove away with a fresh rental. Was shocked to have to pay $15 per day extra so my son-in-law could drive the rental.
  • DB
    Daniel Brown
    Jan 28, 2026
    5.0
    This particular place was very good, some people may have other opinions however, my experience was five-star very very satisfied, staff was excellent, and will definitely use the specific location again. Brad did a very good job with helping me get a rental and would specifically ask for him again.

Brand Certified Facts from Enterprise Rent-A-Car

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Certified March 01, 2026Yext Knowledge Graph
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