Valvoline Instant Oil Change

4.3
417 reviews
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Business Details

4403 Eastern Ave SE, Kentwood, MI
49508, United States
(616) 531-7640
https://store.vioc.com/mi/kentwood/4403-eastern-ave-se
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About

Oil Change Service StationAuto Repair ShopCar Battery Store
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Kentwood.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Valvoline Instant Oil Change
4403 Eastern Ave SE, Kentwood, MI
49508, United States

Hours

Reviews

4.3
417 reviews
5 stars
283
4 stars
63
3 stars
26
2 stars
11
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently described as friendly, professional, and knowledgeable, providing excellent customer service.

Efficiency

Many customers noted quick service and minimal wait times, although some experienced longer waits during busy periods.

Service Quality

While most reviews praised the quality of service, there were several complaints about mistakes made during oil changes and lack of accountability for damages.

Pricing

Customers found the pricing to be higher than expected, but many felt the service quality justified the cost.

Staff Training

Several reviews highlighted the effective training of staff, with specific mentions of employees ensuring procedures were followed and providing good customer service.
  • BA
    Ben Ackland
    Dec 30, 2025
    5.0
    Myron was the lube tech, he took great care of my vehicle. Draxko was the manager doing all the checks. Both were efficient, professional and friendly.
  • TT
    Terry
    Dec 20, 2025
    5.0
    Fast and friendly always busy so allow for a short wait. Best price in town for my Duramax
  • CC
    Corey
    Dec 19, 2025
    5.0
    Chuck helped me and I could tell he was training new guys as well. Was doing a good job making sure his guys kept to procedure and good customer service. Recently switching over to these guys after a bad experience with Performance Plus. Good team
  • SV
    Stephanie Vansingel
    Nov 15, 2025
    5.0
    Everyone was extremely polite and professional. Wonderful service and experience. It definitely made what is normally a stressful thing for me a lot nicer. I will definitely be recommending this location to my friends and family
  • AC
    A C
    Nov 2, 2025
    3.0
    Well it wasn't the team members fault. It was just very busy the day I went. When I got there, all 3 bays were already occupied and they all had a vehicle waiting outside as well. I arrived at 4:06 pm. I waited outside for 1 and a half hours. I finally pulled into bay 2 at 5:30 pm. My oil change was completed and I left at 5:54 pm. The team members were polite and I can tell they were trying their best to get all the customers done. I don't know if they were short staffed that day or just very busy or maybe both but I think they handled it well.
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Frequently Asked Questions About Valvoline Instant Oil Change

What types of vehicle maintenance services does Valvoline Instant Oil Change in Kentwood offer?

Valvoline Instant Oil Change provides quick, easy preventive maintenance services for all vehicle types including 15-minute stay-in-your-car oil changes and a wide range of other maintenance solutions.

What are the operating hours for the Kentwood Valvoline Instant Oil Change location?

The Kentwood location is open Monday to Friday from 8:00 AM to 7:00 PM, Saturday from 8:00 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM. It is closed on certain holidays like November 27 and December 25, 2025.