Business Details
About
Car WashAuto Detailing Service
We are more than just an express car wash. Tommy's Express of Kentwood, MI believes in enriching lives, adding value, and serving communities. Experience our unlimited membership program by downloading the TommyClub App and signing up today!
Details
- DebitAvailable
- Onsite servicesAvailable
Location
Hours
Reviews
4.2
482 reviews
5 stars
300
4 stars
73
3 stars
43
2 stars
22
1 star
44
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers appreciate the friendly and helpful staff, but there are frequent complaints about the quality of the car wash, with many stating that their vehicles are not cleaned thoroughly.
Equipment Issues
Numerous reviews mention problems with vacuums and mat washers, often citing lack of suction or malfunctioning equipment.
Customer Experience
While many customers enjoy the convenience of the subscription model and the quick service, there are significant concerns regarding accountability for damages caused during washes.
Pricing Concerns
Some customers feel that the pricing is too high for the quality of service received, especially when the wash does not meet expectations.
Location Challenges
Several reviews highlight difficulties with the layout of the car wash, particularly for larger vehicles, and issues with the cleanliness of the exit area.
- TMThe Midwesterner1 day ago2.0Car wash is decent but middle App lane doesn’t work (sat there while cars in next app lane just breezed through) and the mat washer- which makes Tommy’s unique, was broken. I get things happen but would it hurt to put an “out of order” sign on the unit? Seeing as the staff was standing around doing nothing I’m sure they have the time.
- S2Steve 2HAM61 day ago2.0Worst one in the metro area. Mat washer always locked up, bathroom always locked.
- JUJim UtrupNov 5, 20255.0Love the free vacuums, the modern and well maintained auto wash. They are great.
- TPTeressa PheiferOct 3, 20255.0Very easy experience. Drive up, pay, drive in, car is clean. Perfect. Easy and fast! Reasonably priced too! Great staff!
- SGScott GossSep 27, 20255.0My truck always looks fantastic after visiting Tommy's. I have a subscription and get it washed at least once a week. I would highly recommend buying a subscription, it's cheaper in the long run and your vehicle will look better.
Frequently Asked Questions About Tommy's Express® Car Wash
What are the operating hours for Tommy's Express® Car Wash in Kentwood, MI?
Tommy's Express® Car Wash is open Monday through Saturday from 7:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM.
Where is Tommy's Express® Car Wash located in Kentwood?
The car wash is located at 2283 44th St. SE, Kentwood, MI 49508, USA.
What types of payment does Tommy's Express® Car Wash accept?
They accept American Express, Android Pay, Apple Pay, Discover, MasterCard, and Visa.
Does Tommy's Express® Car Wash offer any membership programs?
Yes, they offer an unlimited membership program that can be accessed by downloading the TommyClub App and signing up.
What car wash products and services are available at Tommy's Express® Car Wash?
Services include Rainbow Coat foam wash, Body Wax hot wax, Tommy Guard® protection, Red Hot Cleanser foam, Tire Shine gloss, free vacuums, free mat washers, and interior detailing kits.
How can I contact Tommy's Express® Car Wash in Kentwood?
You can contact them by phone at +1 616-541-5332 or email at mi32@teamtommys.com.
Are there any nearby places to visit before or after getting a car wash at Tommy's Express® Car Wash?
Yes, nearby places include Karki Restaurant & Bar for Asian fusion cuisine, The Beastro pet services, and JP International Grocery Store for shopping.
Is there an ATM near Tommy's Express® Car Wash for convenient cash access?
Yes, there is a Bank of America ATM and a Bitcoin Depot ATM located nearby for your convenience.
Where can I enjoy some dining near Tommy's Express® Car Wash?
You can enjoy a meal at several nearby restaurants such as Curry Leaf Grand Rapids (Indian cuisine), Village Inn Pizza Parlor, and Tasty Gyro Coney Island.
What distinguishes Tommy's Express® Car Wash from other car washes in the Kentwood area?
Tommy's Express is committed to enriching lives and serving communities, offering premium products and an unlimited membership program, making it more than just an express car wash.