Business Details
About
Car WashAuto Detailing ServiceTommy's Express Car Wash
We are more than just an express car wash. Tommy's Express of Kentwood, MI believes in enriching lives, adding value, and serving communities. Experience our unlimited membership program by downloading the TommyClub App and signing up today!
Details
- DebitAvailable
- Onsite servicesAvailable
Location
Hours
Reviews
4.1
490 reviews
5 stars
303
4 stars
73
3 stars
43
2 stars
23
1 star
48
What are people saying?
AI-generated from recent customer reviews
Equipment Issues
Customers frequently reported broken or malfunctioning equipment, including vacuums and mat washers, leading to dissatisfaction.
Service Quality
Many reviews highlighted inconsistent wash quality, with vehicles often remaining dirty after service.
Customer Service
While some customers praised the friendly staff, others experienced poor service and lack of accountability for damages.
Convenience
The location's convenience and subscription options were appreciated, but inconsistent hours and operational issues were noted.
Pricing Concerns
Several customers felt the pricing was too high for the quality of service received, leading to comparisons with competitors.
- DHDarnae' HowardJan 6, 20261.0I used this carwash for years and then this happened and my claim was denied. Asked for it to be further reviewed and it never was. Reached out multiple times and asked for the regional manager and they never contacted me. Be careful using them they are not helpful once they damage your vehicle.
- MSMarrissa SheehyJan 2, 20261.0This is the worst location. The mat washer is always out of order. Which is the only reason people would go here instead of misters. The vacuums aren’t great either in comparison to the price you pay here vs misters. Not worth the price. Just go to misters or drive to a better location.
- JSJeff SDec 23, 20252.0Second time using Tommy's and both times the tailgate is barely touched. Apparently washing the entire vehicle isn't an option here. Will not be back.
- SRShannan ReyesDec 20, 20251.0Have tried to come twice now in the same week and they are always closed even though it says it is open on Google. Saturday, 12/20/2025 at 5:00 PM. Will not come to this location again
- KHKathy HolwerdaDec 20, 20255.0Friendly service with on sight DIY detail kits for $5 to self clean the inside of your car as well!
Frequently Asked Questions About Tommy's Express® Car Wash
What are the operating hours for Tommy's Express® Car Wash in Kentwood, MI?
Tommy's Express® Car Wash is open Monday through Saturday from 7:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM.
Where is Tommy's Express® Car Wash located in Kentwood?
The car wash is located at 2283 44th St. SE, Kentwood, MI 49508, USA.
What types of payment does Tommy's Express® Car Wash accept?
They accept American Express, Android Pay, Apple Pay, Discover, MasterCard, and Visa.
Does Tommy's Express® Car Wash offer any membership programs?
Yes, they offer an unlimited membership program that can be accessed by downloading the TommyClub App and signing up.
What car wash products and services are available at Tommy's Express® Car Wash?
Services include Rainbow Coat foam wash, Body Wax hot wax, Tommy Guard® protection, Red Hot Cleanser foam, Tire Shine gloss, free vacuums, free mat washers, and interior detailing kits.
How can I contact Tommy's Express® Car Wash in Kentwood?
You can contact them by phone at +1 616-541-5332 or email at mi32@teamtommys.com.
Are there any nearby places to visit before or after getting a car wash at Tommy's Express® Car Wash?
Yes, nearby places include Karki Restaurant & Bar for Asian fusion cuisine, The Beastro pet services, and JP International Grocery Store for shopping.
Is there an ATM near Tommy's Express® Car Wash for convenient cash access?
Yes, there is a Bank of America ATM and a Bitcoin Depot ATM located nearby for your convenience.
Where can I enjoy some dining near Tommy's Express® Car Wash?
You can enjoy a meal at several nearby restaurants such as Curry Leaf Grand Rapids (Indian cuisine), Village Inn Pizza Parlor, and Tasty Gyro Coney Island.
What distinguishes Tommy's Express® Car Wash from other car washes in the Kentwood area?
Tommy's Express is committed to enriching lives and serving communities, offering premium products and an unlimited membership program, making it more than just an express car wash.