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Monro Auto Service and Tire Centers

4.2
(408 reviews)

Business Details

1001 Riverview Drive, Kalamazoo, MI
49048, United States
(269) 342-2131
https://locations.monro.com/mi/kalamazoo/1001-riverview-drive

About

Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Monro Auto Service and Tire Centers
1001 Riverview Drive, Kalamazoo, MI
49048, United States

Hours

Reviews

4.2
408 reviews
5 stars
297
4 stars
28
3 stars
11
2 stars
9
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, with some praising staff for being friendly and helpful, while others report rudeness and unprofessional behavior.

Service Quality

Several customers expressed dissatisfaction with the quality of repairs, citing issues such as incorrect diagnoses and incomplete work, leading to further problems.

Timeliness

Many reviews highlight quick service, with several customers appreciating the fast turnaround for tire changes and other repairs.

Pricing Concerns

There are numerous complaints about perceived overcharging and unexpected costs, with some customers feeling taken advantage of.
  • MM
    Miriah
    Feb 20, 2026
    5.0
    Honest guys who did a great job changing my tires for me.
  • AK
    aaron krukowski
    Feb 9, 2026
    1.0
    I had my tires installed at a Monro store 10 months ago. I have a flat today and took it to Monro and was told the tire cannot be fixed. I have an Allstate road hazard policy on my tires and said they will cover the cost of a replacement tire if you simply write me a quote for the cost that I can send to Allstate. The man refused to do so and told me to buy a new tire through him. It was simply a quote that I needed and Allstate would have paid them in full for the tire. They have lost my business. Very rude. Very unkind. Update: Discount tire was able to fix the flat with a great explanation as to what is repairable and what is not.
  • CS
    Cheryl Sherman
    Jan 15, 2026
    5.0
    Got an appointment for the same day I called. The employees were professional. They diagnosed my problem and had me back on the road in an hour. I will definitely go back and I’ll tell others what good service they have.
  • JM
    John McLemore
    Jan 6, 2026
    1.0
    I was treated very unprofessional and they broke my hood latch and left the dip stick on top of my engine which I found when I got home...and one of the men there offered to weld my exhaust pipe together for 40 bucks and I agreed and the manager went out and told him not to do it...I would have to purchase a whole new muffler system...so I will not come back to this location.
  • KG
    Krista Gruber
    Dec 15, 2025
    5.0
    Called for an appointment and they said I could come in right away! Then the mechanic only took 40 minutes to put my winter tires on.

Brand Certified Facts from Monro Auto Service and Tire Centers

Monro Auto Service and Tire Centers partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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