Monro Auto Service and Tire Centers

4.2
397 reviews
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Business Details

1001 Riverview Drive, Kalamazoo, MI
49048, United States
(269) 342-2131
https://locations.monro.com/mi/kalamazoo/1001-riverview-drive

About

Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Monro Auto Service and Tire Centers
1001 Riverview Drive, Kalamazoo, MI
49048, United States

Hours

Reviews

4.2
397 reviews
5 stars
288
4 stars
28
3 stars
11
2 stars
9
1 star
61

What are people saying?

AI-generated from recent customer reviews

Service Quality

Mixed reviews on service quality; some customers praised fast and professional service, while others reported unprofessional behavior and poor workmanship.

Customer Service

Customer service experiences varied widely, with some praising staff for being friendly and helpful, while others reported rudeness and lack of communication.

Pricing Issues

Several customers expressed concerns about pricing, citing overcharging and unexpected fees, leading to dissatisfaction with perceived value.

Timeliness

While some customers appreciated quick service, others experienced long wait times and delays in completing repairs.

Trustworthiness

Multiple reviews indicated a lack of trust in the shop's assessments and recommendations, with customers feeling misled about necessary repairs.
  • AM
    Ann Matz
    Nov 12, 2025
    5.0
    Extremely fast & professional service. Replaced 2 mufflers in about an hour. The price seemed reasonable, but I didn’t shop around too much. Highly recommend!
  • EA
    Erik Aspinwall
    Sep 22, 2025
    1.0
    Do not take you vehicle here!! The Tech was very unprofessional and was cussing over installing my tires. He was very hot headed. All 4 tires were balanced wrong putting weights on one tire that was over 20% of the inside rim. My truck almost fell off of the hoist because they didn't adjust the arms of the hoist correctly, there solution was to use long floor jacks on the bumper to stop it from going backwards. Once the tech was done he started backing my truck up then slammed it into drive while it was going backwards. When I told the guy behind the counter he went out to talk to the tech. The tech got mad again and took off on his motorcycle. The truck still was not done. The person behind the counter had to program the TPMS sensors. total time to replace 4 tires over 2 hours! and they did not have any other customers or orders.
  • BO
    Brenna Orns
    Sep 13, 2025
    5.0
    Came in with a flat tire and it was fixed quickly at a good price. Good customer service I recommend them.
  • PC
    Percy Cross
    Jul 21, 2025
    4.0
    Great staff. They were able to give the car Tune up and diagnose the the issues with the car. Larry and the technician repaired the car in timely matter.
  • CJ
    Credell Jackson
    Jul 20, 2025
    1.0
    They will give you a lengthy list of repairs and not fix your car that is why their parking lot is empty they do very poor work my problem still exist smh
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Frequently Asked Questions About Monro Auto Service and Tire Centers

What types of automotive services does Monro Auto Service and Tire Centers provide?

Monro offers dealer-quality auto maintenance and repair including vehicle maintenance, inspections, installations, repairs, roadside assistance, towing services, check engine services, and tire changes with top-quality brands.

Where is Monro Auto Service and Tire Centers located?

It is located at 1001 Riverview Drive, Kalamazoo, MI 49048, United States.