Business Details
About
Car WashAuto Detailing ServiceTommy's Express Car Wash
We are more than just an express car wash. Tommy's Express of Jenison, MI believes in enriching lives, adding value, and serving communities. Experience our unlimited membership program by downloading the TommyClub App and signing up today!
Details
- DebitAvailable
- Onsite servicesAvailable
Location
Hours
Reviews
4.2
405 reviews
5 stars
259
4 stars
68
3 stars
16
2 stars
15
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some staff being praised for professionalism while others were criticized for dismissive attitudes and lack of accountability.
Car Damage
Multiple customers reported damage to their vehicles during washes, with complaints about the business's refusal to take responsibility for the damages.
Wash Quality
Inconsistent wash quality noted, with some customers satisfied while others experienced issues like incomplete cleaning and residue left on vehicles.
Membership Value
The monthly subscription is viewed positively by many customers for its value, but some expressed dissatisfaction with the service received for the price.
Operational Issues
Frequent reports of equipment malfunctions and operational inefficiencies, including long wait times and issues with the drying process.
- MIMark IppelDec 24, 20251.0Double charged my card for 5 months and won’t credit me back and can’t understand how the same card was charged 2xs. Scam…. Thieves.
- MGMary GeorgesDec 8, 20255.0No other auto car wash gets the tail gate of my Ford Explorer clean. Tommy's did!
- JJJadeOct 25, 20251.0Apparently it's a know issue that cars get stuck at the end?! Wish I knew that before I hit the car in front of me who got stuck/stopped 10-15 ft before the exit. My car was forced into them and pushed them out until the driver ahead put it in drive and took off without looking for damage to our cars. I'd unfortunately rather be going to Todd weasels car wash or mister & tip them.
- SVSteve VanosOct 17, 20255.0For $30 a month car wash at least 12 times
- MMMichael ManerSep 18, 20252.0Washing system stopped twice while I was in line. Rotating dryer cloth was not working at the end.
Frequently Asked Questions About Tommy's Express® Car Wash
What are the operating hours of Tommy's Express® Car Wash in Jenison, MI?
Tommy's Express® Car Wash is open daily from 7:00 AM to 9:00 PM.
Where is Tommy's Express® Car Wash located?
It is located at 155 Chicago Dr., Jenison, MI 49428, United States.
What types of payment does Tommy's Express® Car Wash accept?
They accept American Express, Android Pay, Apple Pay, Discover, MasterCard, and Visa.
What unique car wash services does Tommy's Express® offer?
Services include the Rainbow Coat gentle foam, Body Wax hot wax, Tommy Guard® for long-lasting shine, Red Hot Cleanser dirt-penetrating foam, and Tire Shine gloss coating.
Does Tommy's Express® Car Wash offer an unlimited membership?
Yes, customers can experience an unlimited membership program by downloading the TommyClub App and signing up.
What free services are provided at Tommy's Express® Car Wash?
They offer free vacuums, free mat washers, and an interior detailing kit.
How can I contact Tommy's Express® Car Wash in Jenison?
You can reach them by phone at +1 616-797-8388 or via email at mi11@teamtommys.com.
Are there coffee shops near Tommy's Express® Car Wash where I can relax before or after my visit?
Yes, Dunkin' is nearby, offering coffee, donuts, and smoothies, perfect for a quick break around your car wash visit.
Which credit unions are located near Tommy's Express® Car Wash?
Nearby credit unions include Lake Trust Credit Union and Members First Credit Union, convenient for banking errands during your car wash.
What dining options are available near Tommy's Express® Car Wash in Jenison?
Nearby restaurants include Arby's for fast food, Peppino's Pizzeria & Sports Grille for Italian cuisine, Taco Bell for Mexican food, KFC for chicken, and McDonald's for burgers.