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Tommy's Express® Car Wash

4.1
(420 reviews)

Business Details

155 Chicago Dr., Jenison, MI
49428, United States
(616) 797-8388
https://tommys-express.com/locations/mi11/

About

Car WashAuto Detailing ServiceTommy's Express Car Wash
Tommy’s Express in Jenison, MI is a quick, modern car wash designed to give you the best wash in under 3 minutes. Try the WORKS, featuring Ceramic Body Wax for extra protection and a polished, showroom shine. Stop by for a single wash or sign up for an unlimited TommyClub® membership to keep your car clean year-round.

Details

  • DebitAvailable
  • Onsite servicesAvailable

Location

Tommy's Express® Car Wash
155 Chicago Dr., Jenison, MI
49428, United States

Hours

Reviews

4.1
420 reviews
5 stars
265
4 stars
68
3 stars
17
2 stars
17
1 star
53

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service quality, with some experiencing damage to their vehicles and poor customer support.

Washing Effectiveness

Many reviews highlighted issues with the car wash not cleaning effectively, leaving streaks or dirt behind.

Staff Performance

While some staff members received praise for their professionalism, others were criticized for poor customer service and lack of accountability.

Operational Issues

Frequent reports of equipment malfunctions and closures, leading to long wait times and frustration among customers.

Value for Money

Mixed feedback on pricing; some customers appreciated the subscription model while others felt it was not worth the cost due to service issues.
  • RF
    Robert Fischer
    1 day ago
    5.0
    If trained to over deliver on service then Grace Brooklyn has achieved that. Great service! Enormously grateful! Thank you Tommy’s!
  • DW
    Dan Winiarski
    1 day ago
    2.0
    Sometimes the wash is adequate. Sometimes it is not, and your car will still be dirty, especially the back of your car (for some reason, the science of cleaning the back of the car is still a mystery). Sometimes you will get stuck as the car wash completely shuts down for no apparent reason. So bring some trail mix or a granola bar, just in case. But at least it is super expensive, so there's that! If you want a guaranteed clean, without getting trapped inside the car wash, for under $5, go to a manual car wash.
  • RR
    Rebecca
    Feb 23, 2026
    5.0
    I love being able to get my car washed when I need to and not have to wait in line to pay!
  • BD
    Bryce DeBoer
    Feb 20, 2026
    1.0
    My car started going sideways in the car wash it messed up my front bumper, and my alignment and rim They had it on camera and said that they were going to fix my car and never ended up doing it because they said I took too long to bring it to the body shop, but that was my daily driver and I needed my car so then they ended up giving me absolutely nothing so I will never go back there again!!! I would’ve been simply happy if they would’ve gave me a free membership for even a month but the fact they’re just gonna mess my car up and act like it was my fault or my problem is absolutely crazy and then to offer me absolutely nothing in return smh That’s not how any companies should work or treat their customers!!!
  • TS
    Tory Seif
    Feb 17, 2026
    2.0
    Lots of bells and whistles for the car wash, but unfortunately many of them don’t work. For something with that price tag I expected a more thorough clean and functioning equipment. $22 for the works wash, but it left plenty of dirt on my vehicle in several spots (rear hatch, wheels, rear side panel, windows, etc.). It certainly cleaned most of the car, but it will require a touch up or another run through a different wash to be truly clean. Dryers aren’t adequate either. They take the bulk of the water off, but left lots of residual; more than other area washes. They supply free vacuums as most car washes, but they were either out of order or turned off today. Pressing the “assistance” button yielded no help or results either, and no staff available to help. Not the worst car wash I’ve had, but definitely not adequate and disappointed with the outcome.

Brand Certified Facts from Tommy's Express® Car Wash

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Certified March 01, 2026Yext Knowledge Graph
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