Enterprise Rent-A-Car

4.2
584 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Jackson, MI? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Jackson location today.

Location

Enterprise Rent-A-Car
2618 Wildwood Ave, Jackson, MI
49202, United States

Hours

Reviews

4.2
584 reviews
5 stars
400
4 stars
68
3 stars
25
2 stars
18
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and accommodating, with several specific mentions of individual employees providing exceptional service.

Vehicle Quality

Feedback on vehicle quality was mixed; while some customers received well-maintained cars, others reported issues such as poor handling in snow and unpleasant odors.

Reservation Issues

Numerous reviews highlighted problems with reservations, including confirmed bookings not being honored and last-minute cancellations, leading to significant customer frustration.

Overall Experience

While many customers had positive experiences, there were notable complaints about unprofessionalism and poor communication, particularly regarding vehicle availability and condition.
  • TL
    Tiffany Lynn
    6 days ago
    4.0
    Easy pick up and drop off. Only problem I had was my insurance stopped paying for the rental which I understand is not enterprise fault but neither company notified me until I dropped the car off and they was trying to bill me $600. I got it sorted out with my insurance company but enterprise should have notified me the day they stopped paying for it
  • RA
    Rashawn Arnold
    Jan 6, 2026
    5.0
    Always right on time! Thanks for all you guys do and for always being pleasant to deal with! You have made so many things possible with your services! Thanks a million!
  • PC
    Paul Convery
    Dec 26, 2025
    5.0
    The entire experience was topnotch and the shuttle service provided by Jeremy was the icing on the cake. Thank you all at Enterprise for keeping me mobile through the holiday.
  • TS
    Timmie Snook
    Dec 19, 2025
    1.0
    Do not rent from Enterprise Car Rental. They rented me a Toyota Camry that I was scared to drive because it doesn’t handle well in snow. I asked Enterprise to switch the Camry twice to an all wheel or 4 wheel drive and they lied and said that they did not have any available. I drive by Enterprise and the had some 4 wheelers in their lot. I told them that if they don’t switch me to a all wheel drive or 4 wheeler I was going to switch car rental company’s as soon as our 1 week contract was up even though I needed a rental for a few more days. They did not care and told me when our contract was up and said I can switch car rental company’s
  • PG
    Pamela Gabriel
    Dec 16, 2025
    5.0
    Picked up my Chevy trail blazer for 2 weeks,It handled great in the snow without any problem, great mileage as well, I will definitely use enterprise again in the future.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Jackson, MI?

Enterprise Rent-A-Car in Jackson offers a wide range of vehicles including cars, vans, and luxury rentals to fit your needs.

Where is the Enterprise Rent-A-Car location in Jackson, MI?

The Enterprise Rent-A-Car location is at 2618 Wildwood Ave, Jackson, MI 49202, USA.