Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Memorial Dr in Houghton, MI is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Houghton, MI or call us at (906) 483-2479.
Many customers praised the staff for being friendly, helpful, and knowledgeable, often going above and beyond to assist.
Staff Behavior
While most reviews highlighted positive interactions, there were instances of unprofessional behavior from some employees that caused discomfort for customers.
Product Availability
Customers appreciated the store's good selection of parts and the ability to find what they needed quickly.
Management Issues
Some reviews indicated dissatisfaction with management, particularly regarding customer service and handling of issues.
JS
josh smith
Dec 3, 2025
5.0
I was visiting Houghton back in Feb 2025 and the power steering went out on my truck. the staff helped with diagnostic and offering tools once we found the problem. Once had new clamps and a refill of steering fluid the trucks power steering was back and doing fine. And it hasn't had problem with it since.
An easy fix but when a few hundred miles from home an easily fixed problem is still very stressful. Thank you Gentlemen for all your help.
JO
John-Eliot Orr
Nov 22, 2025
5.0
I had my oil filter fail in the parking lot of this AutoZone today. Even though the situation was frustrating, I honestly couldn’t have broken down in a better place. Every employee I spoke with was kind and helpful. They pointed me toward what I needed and even lent me tools so I could get the job done right there in the lot.
In all, Mike, the manager, and the rest of the team made the situation much more manageable. I value good customer service, so I will be returning for my automotive needs.
JJ
Jdbsbshe s jdbsbshs
Oct 24, 2025
1.0
Went into my local AutoZone (Houghton, MI) on a weekday and was completely disgusted by the way two employees were acting. Very inappropriate behavior, made me extremely uncomfortable to where I will not be shopping there anymore. Also knowing that one of the employees was married and acting in such a vile way was very upsetting. I wasn't the only one witnessing this and I'm sure I'm not the last. Management needs to nip this behavior in the butt. Unbelievable!