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Brand Certified

Enterprise Rent-A-Car

4.3
(641 reviews)

Business Details

491 Chicago Dr, Holland, MI
49423, United States
(616) 394-5400
https://www.enterprise.com/en/car-rental/locations/us/mi/holland-20p7.html

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Holland, MI? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Holland location today.

Location

Enterprise Rent-A-Car
491 Chicago Dr, Holland, MI
49423, United States

Hours

Reviews

4.3
641 reviews
5 stars
447
4 stars
82
3 stars
34
2 stars
12
1 star
66

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, several reviews highlighted poor communication and unprofessional behavior from some employees.

Reservation Issues

Numerous customers reported problems with reservations, including not receiving the vehicle they booked and last-minute cancellations.

Cleanliness and Vehicle Condition

Several reviews mentioned issues with the cleanliness of the vehicles, with some customers receiving cars that were not properly cleaned or maintained.

Overall Experience

Despite some negative experiences, many customers expressed satisfaction with their rental experience, citing quick service and helpful staff.
  • PG
    Paul Griffin
    Feb 26, 2026
    5.0
    Quite possibly the best service I received in an enterprise rental car facility anywhere in North America that I’ve been.
  • JG
    JC the Pie Guy
    Feb 10, 2026
    5.0
    They put me in a good car while my vehicle was being repaired.
  • DD
    Donald Detrick
    Feb 9, 2026
    5.0
    Friendly staff, easy rental process.
  • JH
    Jen Hamm
    Jan 14, 2026
    1.0
    Psa I would avoid doing business at this location!!! They will take money from your personal bank account with no authorization to do so. When I called to ask why I am seeing this charge the branch manager told me they did not charge me anything even though I have proof. Now I’m stuck having to close my bank account to avoid any other unauthorized charges from them. I am very unsatisfied with the way they are handling this. The female branch manager I spoke to this afternoon lacks in customer service. I am not at all a happy customer. They stole money from me. They will never get my business back.
  • TW
    Terry D Warner
    Jan 5, 2026
    5.0
    My rental experience was excellent. All of my questions were answered each time I called. Friendly and professional people. I loved the rental car. It was very reliable. If I need to rent a car again; it will be with Enterprise Holland MI. Thank You

Brand Certified Facts from Enterprise Rent-A-Car

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Certified March 01, 2026Yext Knowledge Graph
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