Belle Tire

Reviews

• TL

  Tj “Tj” leck

  5 days ago
  1.0
  Came in for a tire patch. They quoted 1-2 hours, but it took 5.5. They said a stud was loose and instead of reinstalling the lug nut, they just handed it to me. I left because I'd already wasted the day, and the stud snapped on the way home. HORRIBLE SERVICE
• TF

  The Fool

  Nov 8, 2025
  1.0
  First off I want to mention what went right. Tavon, you were very professional and courteous over the phone, and with my wife when she came in. The impression I'm getting is that your hands were tied and the other person that was initially dealing with my wife when she arrived was the one making the calls that resulted in my negative review. Tavon, keep doing what you're doing. I think you gave me the best information that you had available to you, and you did your best to provide good service. Now for the reason that my review is negative. I work at an auto repair shop. I'm a master mechanic. Most of the work I do on cars is not related to tire concerns. But last night, November 7th, I brought my wife's car in to my shop about 30 minutes after we closed to mount and balance her snow tires. After mounting the first tire, I realized we had run out of one style of wheel weight that I needed to balance her tires. Again, I don't often work on tires, so I was unaware that we were out of that shop supply. I finished mounting all four, and set an appointment at your location to get a balance done this morning. She's scheduled to work three shifts this weekend, including a 16 hour shift today. She works 30 minutes in the opposite direction of home from my work. To make sure everything ran smoothly for her, I called 30 minutes in advance of her appointment, and talked to Tavon. Again, great job, Tavon. I did get the impression that your online scheduling system makes it difficult to reference the appointment from your desk. That's nobody's fault. It seems like you were able to find the appointment once we worked through it. But then my wife got to the location, and talked to a different advisor. She didn't catch his name, but that advisor told her that getting four tires balanced would keep the vehicle there until after 5 PM, while her appointment was made for 11 AM. He also grilled her about, "your husband's a mechanic but can't balance tires?" and took a rude and adversarial tone with her from the beginning of their interaction. It is never okay to be rude to a customer. Using the term "ma'am" in a diminutive and belittling tone, he stated that the appointment was made for a different queue than would be needed to complete a wheel balance while she waited- that it scheduled for a drop off. When I set the appointment up online, I selected "vibration concern," in order to allow shop time for a balance, because tire balance is most often what will cause a vibration with speed. Made sense to me, anyway. My only other options were "new tires," or "mechanical issue." My wife called me from the store and relayed that the work wouldn't be done before 5. I said, "that's not right, I just talked to Tavon," and asked her to put someone on the phone. Tavon was available at that time, and politely explained their shop queue, and offered to set an appointment for us where she could wait for the vehicle to be completed in a more timely fashion. I wish we got the other employee's name. All I know is that they were working the morning of Saturday, November 8th. You know who you are. Taking that kind of belittling tone with people, lacking empathy, blaming your customer for the way that the system registers appointments, and not prioritizing speed and good service in general, are exactly the reasons why people dislike and dread dealing with the automotive repair industry. When you fail to provide a high quality customer service experience, and to treat people with respect and compassion, you lose trust for your brand, your store, and make the whole industry look bad. A 3.6 star Google review rating is not something to be proud of. I have to assume that this is not an isolated incident of poor service at this location, and I'm very disappointed that it was validated by my own experience. Please learn from this, brother. When you get better, you create competition, which makes me and other shops have to get better. Instead, you're setting a low bar for us to beat. I want to be the best because I earn it, not because the standard is low.
• KR

  Kelly Regan

  Sep 23, 2025
  1.0
  Wow ! I walked into this belle tire . All bays except one were EMPTY .. 5 service techs huddled in a squat in lil office to the side showing each other phones . I though I was in luck I had an ALMOST flat tire I asked if they could look at it and see if I ran over something. He basically said we close in an hour and a half . We can look at it then. I said .. but you just said you close at 6?? He said leave it overnight and we can take a look. Then he tried to schedule me an appointment . I said no. I’ve never EVER entered a belle tire that didn’t get service of some kind . Hey! offer a customer help when 5 people were showing pics on phone and also no offer to put air in to get me home at lease. I pull around to air up and see the rude employee coming back from an ice cream run. Again WOW BELLE TIRE DO BETTER!
• AP

  Angie Pulaskey

  Sep 4, 2025
  5.0
  Wonderful and very helpful. Wouldn't go anywhere else
• SW

  Sandra Williams

  Aug 26, 2025
  2.0
  Very rude. I wouldn't go there again

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