Enterprise Rent-A-Car

4.4
515 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Grosse Pointe Far, MI? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Grosse Pointe Woods location today.

Location

Enterprise Rent-A-Car
18210 Mack Ave, Grosse Pointe Far, MI
48236, United States

Hours

Reviews

4.4
515 reviews
5 stars
375
4 stars
58
3 stars
24
2 stars
10
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is frequently praised for being friendly, accommodating, and professional, with many customers expressing satisfaction with their interactions.

Vehicle Condition

Several reviews noted issues with vehicle cleanliness and maintenance, including cars that smelled bad or had mechanical problems.

Reservation Issues

There are multiple complaints about reservations not being honored, with customers often receiving different vehicles than expected or being told no vehicles were available.

Overall Experience

While many customers had positive experiences and would recommend the location, there are significant concerns regarding consistency in service and vehicle quality.
  • AS
    Alfred Smith
    5 days ago
    5.0
    THEY HAVE GREAT SERVICE AT THIS LOCATION!!! TRY IT, YOU WILL LIKE IT!!!
  • NO
    Nora O
    Dec 31, 2025
    5.0
    All the workers were so lovely!! We had had some money stolen from us and had been on and off the phone with them and they were very understanding and helpful. Totally recommend.
  • CL
    Christian Library
    Dec 30, 2025
    5.0
    Their cars don’t smell of Weed thank God. Great people and service!
  • HH
    Hannah Holton
    Dec 13, 2025
    5.0
    My experience started off a bit rocky with the initial vehicle, but the Enterprise team went above and beyond to make it right. They were accommodating, responsive, and gave no pushback at all. I was very impressed with their customer service.
  • MA
    Monica Alexander
    Dec 1, 2025
    5.0
    Many have said it before and I will echo it again. The gentlemen running this location are professional, kind, and considerate. They explain what’s going on if you have to wait a few extra minutes or more. They actually hear you (what a concept). I was not able to get an upgrade as I hoped but they made it okay & made me feel “if they would have been able to honor my request they would have”. Thank you gentlemen.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent from Enterprise Rent-A-Car in Grosse Pointe Far, MI?

Enterprise offers a wide range of vehicles including cars, vans, and luxury cars to suit various needs.

What are the operating hours of Enterprise Rent-A-Car in Grosse Pointe Far?

The location is open Monday to Friday from 8:00 AM to 6:00 PM, Saturdays from 9:00 AM to 12:00 PM, and closed on Sundays.