Tommy's Express® Car Wash

Reviews

• KD

  Kristina Delgado

  1 day ago
  4.0
  The wash itself did an ok job, I just pay per wash and get the cheapest one, it's never great on my van (Chrysler Pacifica), especially the back. That has been my experience at every Tommy's. BUT! The employees at Plainfield were very helpful and friendly when I fed my center console mat through the floor mat washer and it got lost inside the machine (pro tip, don't do that), they were able to fish it back out. Also, free EV charging for those of us in the EV club!
• MR

  Mike Rozzano

  Mar 23, 2026
  1.0
  I noticed my truck was damaged by the car wash when I got home. I didn't go anywhere else and parked in my driveway so I'm confident it was done at the car wash. I went in the next day to report it. They said someone would get back to me 24-48 hours later. I called, emailed and stopped in several times over the next couple weeks. Finally an employee gave me the number to the manager and I quote them "you will probably need to spam his phone to get a response." I called several times and finally got a response via email that stated the tapes were reviewed and no damage was done. I was not satisfied with that answer so I continued to call and email with no response. I wanted to see these tapes myself but never heard back from them. I would NOT recommend this car wash. I then contacted the corporate level of Tommy's and they won't do anything. They responded that all the locations are privately owned and operated. Look at the pics and tell me if it's not obvious that a car wash did this...
• A3

  AlexEdwards 30

  Mar 20, 2026
  1.0
  Scratched my brand new car, vehicle always dirty even after it goes through. Car is never dried throughly. Very disappointed and won’t be back. Stay away and spend your money elsewhere.
• SF

  Steve Field

  Feb 23, 2026
  1.0
  At a $40 per month subscription level, is it too much to ask for working vacuums??!?!?
• SN

  Sandy Naum

  Feb 16, 2026
  1.0
  I have had a unlimited car wash here, the past few months the quality of the wash has been very poorly. Today I went and the one side of the car was clean and the other side didnt even looked like it was even wash. Also when I leave my car is always very wet, the drying process is very poorly done. I have deactivated my account and will be going somewhere else.

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