Professionalism was shown throughout all the steps from meeting receptionist-to the technician replacing the glass and the call when everything was completed.
CR
Craig Rinzema
3 days ago
1.0
After getting my tesla windshield calibrated i looked into how my car was used in the energy consumption chart in my car. The service tech was joy riding my car and the energy consumption was through the roof, at nearly 1,000 Wh/mi. It's usually around 300wh/mi for reference and close to 600wh/mi when you accelerate quickly for brief moments. So he definitely abused my car when in his possession. I'll never will go to Safelite again.
JS
Jeff Smalley
Mar 31, 2026
5.0
This place was absolutely spot on. Service is second to none. Very fast, attention to detail and amazing work. Definitely will be getting all of my auto glass needs from here on out.
JJ
J
Mar 29, 2026
1.0
The installation person was good and professional but once the windshield was out the installer stated the new windshield bracket was different than the original windshield bracket, so he called his supervisor and they told him to install it anyway knowing it wouldn’t fit correctly. The installer also stated it was a poor fit and we could now have wind noise and our rain sensor will not work. The car is a 2025 and we’ve had it only seven months but Safelite didn’t care that it was not right. I have complained to both our insurance company and Safelite until we finally have another windshield being installed in a week. Not sure why we even had to complain since it never should have been installed in the first place if it wasn’t right.
KK
Kelsey Koepke
Mar 26, 2026
5.0
Truly a great experience at this location. They handled my claim with care and integrity. They checked with me before installing a new windshield they realized had an abrasion. Then, they went above and beyond and found me a new windshield from another shop, and had it installed same day as my appointment. My service technician Dave was a true professional. A keeper!
Frequently Asked Questions About Safelite AutoGlass
What are the business hours for Safelite AutoGlass in Grand Rapids?
Safelite AutoGlass in Grand Rapids is open every day from 8:00 AM to 5:00 PM.
Where is Safelite AutoGlass located?
Safelite AutoGlass is located at 3682 Plainfield Avenue Northeast, Grand Rapids, MI 49525, USA.
What services does Safelite AutoGlass offer?
Safelite AutoGlass offers windshield repair, auto glass shop services, auto repair, and auto body shop services among others.
Does Safelite AutoGlass require appointments for service?
Yes, Safelite AutoGlass requires appointments for their services.
What languages are supported at Safelite AutoGlass?
Safelite AutoGlass supports services in English and Spanish.
What payment methods are accepted at Safelite AutoGlass?
Safelite AutoGlass accepts American Express, Cash, Check, Discover, MasterCard, and Visa payments.
Is there a wheelchair accessible entrance at Safelite AutoGlass?
Yes, Safelite AutoGlass has a wheelchair accessible entrance for its customers.
Are online estimates available from Safelite AutoGlass?
Yes, Safelite AutoGlass offers online estimates for their services.
What nearby automotive repair shops are close to Safelite AutoGlass?
Nearby automotive repair shops include Henderson Glass, which provides additional options for auto repair services near Safelite AutoGlass.
Where can I find automotive parts and accessories near Safelite AutoGlass?
Discount Tire and The Good Stuff Fireworks nearby offer automotive parts and accessories, convenient for customers visiting Safelite AutoGlass.
Are there places nearby where I can grab a meal after visiting Safelite AutoGlass?
Yes, Wingstop, a chicken wings restaurant, is located nearby for a quick meal after your auto glass service.
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