Business Details
About
Car Rental Agency
Skip the counter when you rent a car with National in Grand Rapids. Choose any car in the aisle and manage your car rental right from the National app with Emerald Club. Bring balance to business travel and book your National Car Rental in Grand Rapids today!
Location
National Car Rental - Gerald R. Ford Airport (GRR)
5500 44th St SE, Grand Rapids, MI
49512, United States
Hours
Reviews
4.3
701 reviews
5 stars
512
4 stars
69
3 stars
32
2 stars
28
1 star
60
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the friendly and efficient staff, several reported poor experiences with customer service, particularly regarding damage claims and communication issues.
Rental Process
The Emerald Aisle experience was frequently highlighted as a major convenience, allowing customers to skip the counter and choose their vehicles quickly.
Vehicle Quality
Customers generally reported satisfaction with the cleanliness and condition of the vehicles, although some noted issues with specific cars.
Availability Issues
Multiple reviews mentioned problems with vehicle availability, particularly during peak times, leading to dissatisfaction among customers with reservations.
Mixed Experiences
Overall, experiences varied significantly by location, with some praising the Grand Rapids branch while others expressed frustration with service and vehicle availability.
- JPJohn PiazzaOct 20, 20255.0A 100% stress-free experience. I highly recommend getting an account with National and taking advantage of the skip the counter rental process!
- EGEdgar GuzmanOct 15, 20255.0Great cars on this company
- TTTimothy TaylorOct 9, 20255.0The National Executive Club, pick your car get in and go. Easy peasy.
- DDDericOct 8, 20251.0National has been extremely difficult to deal with regarding a damage claim. They have not responded to multiple requests for information from myself or my insurance. I would highly recommend using Hertz or Avis over National just due to this customer service experience.
- KSKate S-LOct 7, 20255.0The staff at Grand Rapids airport was very professional and courteous! I would definitely rent there again.
Frequently Asked Questions About National Car Rental - Gerald R. Ford Airport (GRR)
What is the address of National Car Rental at Gerald R. Ford Airport?
The National Car Rental at Gerald R. Ford Airport is located at 5500 44th St SE, Grand Rapids, MI 49512, US.
What are the operating hours of National Car Rental at Gerald R. Ford Airport?
National Car Rental is open daily from 7:00 AM to 11:59 PM.
What car rental services does National Car Rental at Gerald R. Ford Airport offer?
They offer a variety of car rentals including economy, luxury, and airport pickup services.
How can I book a car rental with National at Gerald R. Ford Airport?
You can book a car rental through their website reservation page: https://www.nationalcar.com/en/car-rental-locations/us/mi/grand-rapids-gerald-r-ford-airport-202e.html
Does National Car Rental at Gerald R. Ford Airport accept credit cards and cash?
Yes, they accept American Express, Discover, Mastercard, Visa, cash, and checks as payment options.
Is there a way to skip the counter when renting a car at National in Grand Rapids?
Yes, with the National app's Emerald Club, you can choose any car in the aisle and manage your rental without stopping at the counter.
Are there any other car rental agencies near National Car Rental at Gerald R. Ford Airport?
Yes, nearby car rental agencies include Budget Car Rental, Enterprise Rent-A-Car, Alamo Rent A Car, Hertz, Dollar Rent A Car, and Avis Rent A Car.
What nearby airport facilities can help me navigate around the Gerald R. Ford International Airport area?
Facilities such as Rapid Stop bus station and the Gerald Ford International Airport Authority are nearby to assist with transportation and airport services.
Are there dining options near National Car Rental at Gerald R. Ford Airport?
Yes, you can enjoy nearby restaurants such as Greens, Freddy's Frozen Custard & Steakburgers, Michigan Tap Room, Home Turf Sports Bar & Restaurant, and Founders Prospect Hill Brewpub.
Does National Car Rental at Gerald R. Ford Airport offer any discounts?
Yes, National offers special discounts including discounts for active military members. Check their specials page for current offers.