Business Details
About
Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.
Location
Monro Auto Service and Tire Centers
425 28th Street SE, Grand Rapids, MI
49548, United States
Hours
Reviews
4.5
710 reviews
5 stars
570
4 stars
44
3 stars
15
2 stars8
1 star
73
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting the manager Rich for his exceptional service.
Timeliness
Several reviews noted quick service, with many customers appreciating same-day appointments and fast turnaround times for repairs.
Transparency
Customers appreciated the clear communication regarding services needed and pricing, although some expressed concerns about unexpected charges.
Mixed Experiences
While many reviews were positive, there were notable complaints about dishonesty and upselling, indicating a divide in customer satisfaction.
- RRRachael6 days ago3.0I have been a customer of Monro for over 6 years. We have bought all of our tires here and have our routine maintenance done here as well. I used to rave about the excellent customer service, but my last visit was a pretty poor experience. It felt like there’s been some higher up changes that impacted the way the shop runs. Some of the issues I had did come directly from the shop, but I could sense the stress and frustration from the technicians with their work environment. I am going to give them another chance, hoping they can deliver the service I used to experience.
- TSToby ShaverDec 4, 20251.0Unbelievable. Made an appointment online and arrived shortly before the scheduled time. Manager said “Oh we’re swamped, I couldn’t even look at it til tomorrow or the next day”. Then proceeded to blame the “appointment setters in the Phillipines”. Sometimes it’s ok to just apologize for wasting someone’s time and just try to make it right. The instinct to immediately place the blame elsewhere is why you guys sucked, today. Be better. If you’re too busy for more appointments, I bet there is a protocol for turning off online appointments and pausing your call center. Just try. Pretend you care.
- CAChristine AayDec 1, 20255.0Prompt change of summer to snow tires.
- ALApril LambertsonNov 29, 20255.0Needed immediate help with a tire issue at 9 a.m., almost an hour from home, on my way into work, during a Winter Storm Warning on a holiday weekend. I called multiple other places in the area, that popped up on Google first, and was told to drop it off and pick it up by end of day, understandably. I explained my issue to Monro and they told me to bring it right in. I was there 20 minutes tops. They got it right in for me and sent me on my way with my valve stem issue fixed. Customer service was top notch and I greatly appreciate their help when I needed it.
- BWBailey WilkinsNov 26, 20255.0Got a screw in my tire as I got ready to travel for Thanksgiving. Called multiple shops who were booked solid (it is the biggest travel day of the year, after all). But Monro took mercy on me and squeezed me in and patched my tire. So grateful!
Frequently Asked Questions About Monro Auto Service and Tire Centers
What types of auto services does Monro Auto Service and Tire Centers offer?
Monro Auto Service and Tire Centers provides comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, towing services, check engine services, and tire changes with top-quality brands.
What tire brands can I find at Monro Auto Service and Tire Centers?
They specialize in tire changes with top-quality brands such as Goodyear, Cooper, Nexen, Kumho, and Ironman.
Where is Monro Auto Service and Tire Centers located?
It is located at 425 28th Street SE, Grand Rapids, MI, 49548, USA.
What are the operating hours for Monro Auto Service and Tire Centers?
They are open Monday to Friday from 7:30 AM to 7:00 PM, Saturday from 7:30 AM to 6:00 PM, and closed on Sundays.
How can I contact Monro Auto Service and Tire Centers?
You can reach them by phone at +1 616-243-4314.
Is Monro Auto Service and Tire Centers part of any specific business category?
Yes, it is categorized as a Tire Shop.
Are there any fast food restaurants near Monro Auto Service and Tire Centers?
Yes, nearby fast food options include McDonald's, Rally's, Checkers, Taco Bell, and Burger King, which are convenient if you're grabbing a quick meal before or after your service.
What automotive-related businesses are near Monro Auto Service and Tire Centers?
Nearby automotive businesses include Lentz USA Service Center Inc, Late Night Auto Sales, Courtesy Chrysler Dodge Jeep Ram, Autowest of GR, Brian Cunningham Automotive Sales, and Performance Plus Quick Oil Change, useful if you need additional automobile services or parts.
Can I find places to shop near Monro Auto Service and Tire Centers?
Yes, nearby shopping options include 28th St Mega Mall, Fineline Boutique, Crystal's Jewelry and Apparel Fashion, Analiz Beauty Fashion, ZSmart Furniture, and Dulceria Arcoiris if you're interested in clothing, furniture, or candy.
Are there any restaurants near Monro Auto Service and Tire Centers for dining options?
Yes, dining options nearby include Sunrise Family Restaurant, Samurai Express Japanese Steakhouse, and Tacos El Torito Asador, offering a variety of cuisines to enjoy before or after your car service.