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Enterprise Rent-A-Car - Gerald R. Ford Airport (GRR)

4.2
(1113 reviews)

Business Details

5500 44th St SE, Grand Rapids, MI
49512, United States
(833) 789-0755
https://www.enterprise.com/en/car-rental/locations/us/mi/grand-rapids-gerald-r-ford-airport-202d.html

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Renting a car at Grand Rapids Gerald R. Ford International Airport? Enterprise Rent-A-Car is Here For It. Whether it's a vacation, a business trip or an unexpected change in plans, we have the right rental car for you. Choose from our wide selection of vehicles, including compact cars, passenger vans, family SUVs & more. Enjoy easy, stress-free rentals and friendly service from a team that’s always ready to go the extra mile. Reserve your rental car at GRR today.

Location

Enterprise Rent-A-Car - Gerald R. Ford Airport (GRR)
5500 44th St SE, Grand Rapids, MI
49512, United States

Hours

Reviews

4.2
1,113 reviews
5 stars
754
4 stars
118
3 stars
64
2 stars
57
1 star
120

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting positive interactions during both pickup and return processes.

Vehicle Condition

Several reviews mentioned issues with vehicle cleanliness and maintenance, including dirty interiors and low tire warnings.

Reservation Issues

Multiple customers reported problems with reservations not being honored or vehicles not being available despite confirmations.

Overall Experience

While some customers had excellent experiences, others expressed frustration with service inconsistencies and management issues.
  • SW
    Steve Woods
    3 days ago
    3.0
    They don't service their cars they rented me a car with check ✔️ engine light on
  • JL
    James LaLonde
    6 days ago
    5.0
    Very strong customer service skills.
  • AA
    Andre
    Feb 26, 2026
    4.0
    Experience was ok only due to the exceptional customer service I received from Ashanti while the other rep was rude and dismissive she took the time to listen and assist the best way possible. My company uses enterprise for every business trip and the other guy was very rude and disrespectful. Anyways shout out to Ashanti for helping us out.
  • BR
    Bala Ramachandran
    Feb 22, 2026
    5.0
    very good customer service. My flight from GRR to SDF was delayed on 2/16 and I was going to miss my connections and my rental pick up from SDF. Customer service was very helpful in canceling my existing reservation at SDF and I was able to book a replacement vehicle from GRR that allowed me to continue with my business trip to Louisville Kentucky. Staff at the GRR rental campus were professional, courteous and extremely helpful, both during pick up and return.
  • MI
    Mario Insua
    Feb 17, 2026
    5.0
    It was the fastest easiest car rental I've ever experienced. The car was the exact model ordered. I was from the Airline terminal and in the car leaving in 10 minutes. Great customer service.

Frequently Asked Questions About Enterprise Rent-A-Car - Gerald R. Ford Airport (GRR)

What types of vehicles can I rent at Enterprise Rent-A-Car at Gerald R. Ford Airport?

You can choose from a wide selection including compact cars, passenger vans, family SUVs, and luxury cars.

Where is the Enterprise Rent-A-Car located at Gerald R. Ford Airport?

It is located at 5500 44th St SE, Grand Rapids, MI 49512, USA.

Brand Certified Facts from Enterprise Rent-A-Car - Gerald R. Ford Airport (GRR)

This information is certified by Enterprise Rent-A-Car - Gerald R. Ford Airport (GRR) and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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