Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Leonard St NW in Grand Rapids, MI is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Grand Rapids, MI or call us at (616) 742-1100.
Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with many specific mentions of employees going above and beyond to assist.
Product Availability
While many customers found the store had what they needed, there were complaints about incorrect parts being provided and issues with stock availability.
Mixed Experiences
Some reviews highlighted excellent service, while others reported poor customer experiences, particularly regarding staff attitude and service efficiency.
Pricing
Customers appreciated the reasonable prices and discounts available, though some noted the importance of asking for alternative pricing options.
Store Environment
The store was generally described as clean and well-organized, with a few mentions of busy times affecting service speed.
JJ
JG
1 day ago
1.0
This store has reviews of shitty employees from the past 4 years and that has not changed to this date 11-22-25. Do not go to this location. Everyone is incompetent and has no idea how to speak to customers. Someone at this location is will cost auto zone some money if they train their employees to intimidate and belittle customers
SA
Sergio de Andres
5 days ago
5.0
Great service. Darius was very friendly, fast and knowledgeable.
JC
Joe Cozort
Oct 16, 2025
5.0
Fast courteous service the right part, they didn't have the less expensive part in stock so the dude have me the one they did have which was twice the price at the lower price of the one they didn't have, plus loaned me a socket set to get the job done on the side of the road because I was stranded, a mile and a half from the store I walked there and dude drove me back to my car awesome people at this location thank you AutoZone Leonard Street Grand rapids mi. You guys Rock!
RR
Randal Rinvelt
Oct 14, 2025
5.0
Very helpful. Installed a new rear bulb in my Subaru. Get job!!!
DL
Deborah LaFave
Oct 2, 2025
5.0
Had to have my low beam headlight replaced. Bobbie was so great coming out to my vehicle to see which one I needed. After deciding which one it was, I purchased it and Bobbie came out and put it in for me. What a wonderful customer experience!
I’ll definitely use Auto Zone again.
Thank you so much again Bobbie! 😊