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AutoZone Auto Parts

4.4
(507 reviews)

Business Details

1112 Fuller Ave NE, Grand Rapids, MI
49503, United States
(616) 742-9965

About

Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Fuller Ave NE in East Grand Rapids, MI is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in East Grand Rapids, MI or call us at (616) 742-9965.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
1112 Fuller Ave NE, Grand Rapids, MI
49503, United States

Hours

Reviews

4.4
507 reviews
5 stars
323
4 stars
106
3 stars
44
2 stars
7
1 star
27

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Iesha, Hailey, and Cody who went above and beyond to assist.

Negative Experiences

Several reviews highlighted instances of poor customer service, including condescending behavior from some employees and a lack of assistance during busy times.

Product Availability

Customers expressed frustration over the store's inventory issues, with reports of frequently being out of stock on essential parts.

Mixed Reviews

While many customers had positive experiences, there were also significant complaints about rude staff and inadequate service, indicating inconsistency in customer experiences.
  • KH
    Kelsi Hagerty
    Jan 28, 2026
    1.0
    Never patronize this business if you have any respect for yourself, or if you don’t claim to be the Ron Swanson of the car world. The older man working the counter is incredibly condescending, hates his life, and should never work in customer service. He responded to every question with passive aggressive comments/questions intended to make the customer feel like an idiot for not knowing more than he does. Disgusting. Examples: “You must hate your car. Why do you hate your car so much?” “You came all this way to buy these and aren’t even sure they’re going to fit?” And when he was asked if he could help, “What, your dad never taught you how to do this?” Maybe let him work on cars in the back where he never has to face another human being.
  • NA
    Nicole Amstutz
    Jan 22, 2026
    5.0
    With all this snow lately, I had to make the trip to AutoZone last night for some new wiper blades and to scan a check engine light code that had just come up. It was a cold and snowy night so I was hesitant to ask for help outside, but right away and with no bitterness John offered to install the blades for me and help out with the code. He was very kind and made the experience smooth and painless. Give that man a raise! I will definitely make this location my preferred spot for auto parts.
  • CO
    Cassie Ocean
    Jan 10, 2026
    1.0
    I am ashamed of the experience that I just had at my local Auto Zone, at the Fuller (Grand Rapids, MI) location. Manager Mike (or how he refers to himself "gray shirt") guided my experience. During my time at the store he made racist and ableist commentary. Informing me that "the 2 words that black people can't say are catalytic and ask". When I portrayed disapproval of his comments he told me "sorry, I just spaced out as far as your concerned", pretending to not remember what he had just said. I will not be returning to this location and strongly urge others to proceed similarly. Not cool.
  • BG
    Brenda Greenlee
    Jan 7, 2026
    5.0
    The lady was by herself on new Year to ls. Was Stll hoped me fine what I needed and than put the wel90eecklkkkk the the
  • JH
    Joseph Hollern
    Dec 14, 2025
    5.0
    Cody took great care of me and had me on the road in minutes. Real good customer service and friendly.

Frequently Asked Questions About AutoZone Auto Parts

What are the opening hours of AutoZone Auto Parts in Grand Rapids?

AutoZone Auto Parts is open Monday through Saturday from 7:30 AM to 9:00 PM, and Sunday from 9:00 AM to 8:00 PM.

Does AutoZone Auto Parts in Grand Rapids offer in-store pickup or same-day delivery?

Yes, the store offers in-store pickup, curbside pickup, and same-day delivery services.

Brand Certified Facts from AutoZone Auto Parts

AutoZone Auto Parts partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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