Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Fuller Ave NE in East Grand Rapids, MI is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in East Grand Rapids, MI or call us at (616) 742-9965.
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Iesha, Hailey, and Cody who went above and beyond to assist.
Negative Experiences
Several reviews highlighted instances of poor customer service, including condescending behavior from some employees and a lack of assistance during busy times.
Product Availability
Customers expressed frustration over the store's inventory issues, with reports of frequently being out of stock on essential parts.
Mixed Reviews
While many customers had positive experiences, there were also significant complaints about rude staff and inadequate service, indicating inconsistency in customer experiences.
KH
Kelsi Hagerty
Jan 28, 2026
1.0
Never patronize this business if you have any respect for yourself, or if you don’t claim to be the Ron Swanson of the car world. The older man working the counter is incredibly condescending, hates his life, and should never work in customer service. He responded to every question with passive aggressive comments/questions intended to make the customer feel like an idiot for not knowing more than he does. Disgusting.
Examples:
“You must hate your car. Why do you hate your car so much?”
“You came all this way to buy these and aren’t even sure they’re going to fit?”
And when he was asked if he could help,
“What, your dad never taught you how to do this?”
Maybe let him work on cars in the back where he never has to face another human being.
NA
Nicole Amstutz
Jan 22, 2026
5.0
With all this snow lately, I had to make the trip to AutoZone last night for some new wiper blades and to scan a check engine light code that had just come up. It was a cold and snowy night so I was hesitant to ask for help outside, but right away and with no bitterness John offered to install the blades for me and help out with the code. He was very kind and made the experience smooth and painless. Give that man a raise! I will definitely make this location my preferred spot for auto parts.
CO
Cassie Ocean
Jan 10, 2026
1.0
I am ashamed of the experience that I just had at my local Auto Zone, at the Fuller (Grand Rapids, MI) location. Manager Mike (or how he refers to himself "gray shirt") guided my experience. During my time at the store he made racist and ableist commentary. Informing me that "the 2 words that black people can't say are catalytic and ask". When I portrayed disapproval of his comments he told me "sorry, I just spaced out as far as your concerned", pretending to not remember what he had just said. I will not be returning to this location and strongly urge others to proceed similarly. Not cool.
BG
Brenda Greenlee
Jan 7, 2026
5.0
The lady was by herself on new Year to ls. Was Stll hoped me fine what I needed and than put the wel90eecklkkkk the the
JH
Joseph Hollern
Dec 14, 2025
5.0
Cody took great care of me and had me on the road in minutes. Real good customer service and friendly.
Frequently Asked Questions About AutoZone Auto Parts
What are the opening hours of AutoZone Auto Parts in Grand Rapids?
AutoZone Auto Parts is open Monday through Saturday from 7:30 AM to 9:00 PM, and Sunday from 9:00 AM to 8:00 PM.
Does AutoZone Auto Parts in Grand Rapids offer in-store pickup or same-day delivery?
Yes, the store offers in-store pickup, curbside pickup, and same-day delivery services.
What types of products can I buy at AutoZone Auto Parts in Grand Rapids?
You can purchase auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts.
What brands of auto parts does AutoZone Auto Parts in Grand Rapids carry?
The store carries brands including Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
What is the address and contact number for AutoZone Auto Parts in Grand Rapids?
The store is located at 1112 Fuller Ave NE, Grand Rapids, MI 49503. You can contact them at (616) 742-9965.
Are there any automotive-related stores or services near AutoZone Auto Parts on Fuller Ave NE?
Yes, there are several AutoZone stores and Tuffy Tire & Auto Service Center nearby, which can be convenient for additional auto parts or tire services.
What gas stations are located near AutoZone Auto Parts in Grand Rapids that I can use before or after shopping?
BP and Marathon C-Store Gas Stations are nearby, making it easy to refuel your vehicle when you visit AutoZone.
Where can I find courier or shipping services near AutoZone Auto Parts in Grand Rapids?
UPS Access Point locations are nearby, offering convenient courier and shipping services that you can use alongside your AutoZone visit.
Does AutoZone Auto Parts have an online presence where I can shop or find more information?
Yes, you can shop online or find more information at https://www.autozone.com/locations/mi/grand-rapids/1112-fuller-ave-ne.html.
How can I reach customer service for AutoZone Auto Parts in Grand Rapids?
You can email customer service at customer.service@autozone.com or call the main phone number (616) 742-9965 for assistance.
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