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Many customers praised the friendly and helpful staff, highlighting exceptional service during the rental process.
Rental Process
The rental process was frequently described as quick and seamless, with many customers appreciating the ease of pickup and drop-off.
Vehicle Quality
While most vehicles were reported as clean and well-maintained, some customers noted issues with vehicle cleanliness and maintenance.
Reservation Issues
Several customers experienced problems with their reservations, including receiving different vehicles than expected and difficulties with customer support.
EH
Eric Hansen
6 days ago
5.0
I received a friendly, prompt, and professional service. My Audi A5 was a good rental car, except it had a slight smell of marijuana. When returning the car, the Alamo workers asked for feedback. I mentioned the marijuana smell and he made a fair compensation to my bill. I appreciate that they cared enough to ask for feedback and that I did not have to go through the hassle of phone calls or complaint letters that I probably wouldn’t have found the time to write.
AA
AOIbyDesign
Dec 30, 2025
5.0
Seamless process for renting a car, both pickup and return.
The vehicle was perfect for us. Thanks Alamo!
KH
Karen Hall
Dec 22, 2025
5.0
I use Alamo car rental because I always get excellent service and value.
SH
Susie Hulst
Dec 8, 2025
5.0
Came in on a FREEZING cold early morning to pick up a mini van. All around customer service was beyond a 5star! From the check in, to having the van pulled up and running and warm, to the checkout. All were great! I’ll definitely be back!
SM
Sarah Madden
Nov 29, 2025
5.0
The easiest rental experience I have ever had! I was in and out in 5 minutes. The staff was helpful, polite and kind. My car was a Chevy Equinox and it was great for inclement weather conditions. I highly recommend Alamo at GR Airport.
Frequently Asked Questions About Alamo Rent A Car - Gerald R. Ford Airport (GRR)
Where is Alamo Rent A Car - Gerald R. Ford Airport located?
It is located at 5500 44th St SE, Grand Rapids, MI 49512, United States.
What are the operating hours of Alamo Rent A Car at Gerald R. Ford Airport?
The rental office is open daily from 7:00 AM to 11:59 PM.
How can I book a rental car with Alamo at Gerald R. Ford Airport?
You can book your rental car online via their reservation website at https://www.alamo.com/en/car-rental-locations/us/mi/grand-rapids-gerald-r-ford-airport-202f.html or call their local phone number at +1 616-233-6361.
What types of payment does Alamo Rent A Car accept at this location?
They accept cash, check, Discover, Mastercard, and Visa payment options.
Does Alamo Rent A Car offer any discounts or special services?
Yes, they offer discounts for active military and feature last minute specials available through their website.
What languages are supported at the Alamo Rent A Car location at Gerald R. Ford Airport?
English is the primary language supported at this location.
What car rental services does Alamo provide here?
Services include standard car rentals, economy cars, vacation rentals, and airport pick up options.
Which other car rental agencies are nearby Alamo at Gerald R. Ford Airport?
Nearby car rental agencies include Enterprise Rent-A-Car, Budget Rent A Car, National Car Rental, Dollar Rent A Car, Hertz, and Avis Rent A Car.
Are there airlines close to Alamo Rent A Car at Gerald R. Ford Airport?
Yes, major airlines such as American Airlines, Southwest Airlines, Allegiant Airlines, United Airlines, Delta Airlines, and Aargus Air Charter operate nearby, making it convenient for travelers.
What nearby amenities can I visit before or after renting a car at Alamo?
Nearby you can find dining options such as Freddy's Frozen Custard & Steakburgers, Michigan Tap Room, Founders Prospect Hill Brewpub, and Home Turf Sports Bar & Restaurant. There is also a Bank of America ATM and shopping at A Touch of Grand Rapids.