Brand Certified
Enterprise Rent-A-Car
4.2(185 reviews)
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Business Details
1720-B South Otsego Avenue, Gaylord, MI
49735, United States
Certified by Enterprise Rent-A-Car • Mar 01, 2026
(989) 731-9726
Certified by Enterprise Rent-A-Car • Mar 01, 2026
https://www.enterprise.com/en/car-rental/locations/us/mi/gaylord-20z3.html
Certified by Enterprise Rent-A-Car • Mar 01, 2026
About
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Gaylord, MI? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Gaylord location today.
Location
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Hours
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Reviews
4.2
185 reviews
5 stars
125
4 stars
23
3 stars
6
2 stars
4
1 star
27
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting their professionalism and willingness to accommodate needs.
Reservation Issues
Several reviews mentioned problems with reservations, including unavailability of reserved vehicles and poor communication regarding changes.
Vehicle Condition
Feedback indicated mixed experiences with vehicle cleanliness and maintenance, with some customers receiving dirty or malfunctioning cars.
Quick Service
Customers appreciated the fast check-in and check-out process, often noting the efficiency of the service.
- MWMike WFeb 25, 20265.0Staff was very nice and helpful.
- CMChristina MolFeb 25, 20265.0Outstanding service with a friendly smile, this Enterprise facility was wonderful and made what could have been a stressful situation very easy. The vehicle I rented was clean, reliable, and exactly what I expected, the staff capable and friendly, the process simple. Definitely recommend and will use again. Thanks for an outstanding experience.
- NNNitromanFeb 11, 20261.0Do not rent from enterprise their customer service is terrible. All they care about is renting their vehicles and getting the money for the rentals. They don’t care about the customer.
- KSKia SkuttFeb 8, 20261.0Enterprise through gaylord has been the worst car rental experience I've ever had. When I asked if I could return the car the following day two hours past the time I picked it up the first day and was not told about the hourly late charges they charge you for keeping it longer which added 70 bucks to my "account". They wouldn't waive the fee seems how I wasnt told about it upon asking thay request. The girl (cassie) wasnt helpful and instantly handed the phone to a guy (I cant remmeber his name but I think it starts with a j) and he talked to me like i was dumb and even called me dumb as he said "let me put this into terms you will understand" not pleased and very uncalled for. I also didnt get my 209 out of my 30p deposit back after being told I owe 112, I should've gotten money back but nope, they kept the entire 300. I've told all my friends, coworkers and family to not rent vehicles through this company.
- CCCFeb 6, 20262.0They actually had us waiting for almost 2 hrs in the lobby just to tell us they couldn’t rent us the car because we didn’t have a certain amount of bills in our name. They should definitely let people know, before hand with the card, they need utilities, insurance or phone bill to proceed with giving you a car. totally ruined my weekend and there policies are just dumb. Also didn’t have cars for shiii.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Gaylord, MI?
Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars with flexible rental options.
Where is Enterprise Rent-A-Car located in Gaylord, MI?
Enterprise Rent-A-Car is located at 1720-B South Otsego Avenue, Gaylord, MI 49735.
What are the operating hours for Enterprise Rent-A-Car in Gaylord?
The location is open Monday through Friday from 8:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
How can I make a reservation for a rental car at Enterprise Rent-A-Car Gaylord?
You can reserve your rental car online at https://www.enterprise.com/en/car-rental-locations/us/mi/gaylord-20z3.html or visit http://enterprise.com/reserve.
What payment methods are accepted at Enterprise Rent-A-Car in Gaylord?
Enterprise accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Enterprise Rent-A-Car in Gaylord offer any special discounts?
Yes, they provide discounts for active military personnel.
Is there an option for airport pick up when renting from Enterprise in Gaylord?
Yes, Enterprise Rent-A-Car offers airport pick-up services.
What automotive repair services are available near Enterprise Rent-A-Car in Gaylord?
Nearby you can find Totten's Body Shop and Safelite AutoGlass for automotive repair and glass services.
If I need a meal before or after renting a car, where can I eat near Enterprise Rent-A-Car in Gaylord?
You can visit Jake & Jill's BBQ or The Pine Squirrel Bar & Grill, both located near Enterprise Rent-A-Car.
Can I combine my car rental with local transportation or ride services nearby?
Yes, Food Dudes of Northern MI nearby offers food delivery and ride-sharing services that might complement your visit.
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