Enterprise Rent-A-Car

4.2
175 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

1720-B South Otsego Avenue, Gaylord, MI
49735, United States
(989) 731-9726
https://www.enterprise.com/en/car-rental/locations/us/mi/gaylord-20z3.html
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About

Car Rental AgencyVan Rental
Need a rental car in Gaylord, MI? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Gaylord location today.

Location

Enterprise Rent-A-Car
1720-B South Otsego Avenue, Gaylord, MI
49735, United States

Hours

Reviews

4.2
175 reviews
5 stars
118
4 stars
23
3 stars
6
2 stars
3
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised the friendly and accommodating staff, others reported rude behavior and poor communication.

Vehicle Availability

Several customers experienced issues with vehicle availability, including reservations not being honored and last-minute cancellations.

Rental Experience

Many reviews highlighted quick and efficient rental processes, but some customers reported receiving dirty or poorly maintained vehicles.

Communication Issues

Numerous customers expressed frustration over lack of communication, including difficulty reaching the office and receiving incorrect information.

Overall Satisfaction

While many customers had positive experiences and expressed loyalty, there were significant complaints about service inconsistencies and unprofessionalism.
  • DD
    Donald Prevost-Hart (MI Car Sales Dude)
    Nov 12, 2025
    5.0
    Very nice people. Called me when my car was ready for pickup. Were able to get my rental a day earlier than expected.
  • RR
    Robby Robertson
    Nov 11, 2025
    5.0
    Very nice employees. I had never rented and they made the process very easy.
  • JS
    James Stanton
    Nov 7, 2025
    5.0
    The staff was the greatest I’ve ever had the pleasure of meeting and taking care of me
  • CG
    Catherine Graves
    Nov 4, 2025
    1.0
    No cars. No customer service. Don’t even answer phone.
  • SH
    Sooo Happy
    Oct 19, 2025
    5.0
    Wanted to sincerely thank enterprise rental of Gaylord for the support I received recently regarding outstanding service . To start i’m over a 2 Hour Drive from the location and to my surprise, they were so accommodating& quick . I got there at 7:55 am & by 8:01 am ,my rental was ready to go & I was off to work . They also offered constant communication really appreciate that they informed me of all changes that were happening . If I could I would rate this company 10 star/ + for how amazing they truly are ! Hard working employees & just truly amazing people just wanted to say thank you for everything & for remaining so professional & patient while allowing me to use your service. I highly recommend this company to anyone that is looking for a rental company.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Gaylord, MI?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars with flexible rental options.

Where is Enterprise Rent-A-Car located in Gaylord, MI?

Enterprise Rent-A-Car is located at 1720-B South Otsego Avenue, Gaylord, MI 49735.