Enterprise Rent-A-Car

Reviews

• AU

  A Google User

  5 days ago
  5.0
  If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
• MA

  Marcee Anderson

  Feb 24, 2026
  1.0
  My experience at Enterprise was absolutely draining. I rented a car for 30 days due to my car being in the shop. The staff treated me like I was a charity case. I continued to ask for another car due to the loud noise in the Nissan Sentra but for 3 weeks there was not a car available for me or I needed to pay 12 dollars more for Malibu car. My last week the very nice young man Keelen was able to get me into another car. This team definitely needs customer service training. The taller african american young man will never find a way to accommodate you. He even had the audacity to call me at work to say we were going to send a the repo department to pick up the car. Remind you I extended my rental agreement. He is absolutely horrible.
• AH

  Alan Hejl

  Feb 18, 2026
  5.0
  Great experiences every time and one of the few branches for rental cars that always answers the phone.
• JW

  Joy Wosu

  Feb 6, 2026
  5.0
  Though the arrangement was through a warranty company, the Enterprise-Rent-A-car staff members demonstrated professionalism. They were friendly and courteous! With the mother-nature messy snowy roads, returning the vehicle in a clean condition was waived. Courtesy assistance ride provided as well.
• BL

  B Livingston

  Jan 26, 2026
  1.0
  I am writing this review because I am very disappointed with the service I received at this location on 01/26/2026. On that day, I stopped by since my car was being serviced across the street, and I booked a rental as I’ve been a long-time customer here due to its convenience. Whenever I needed extended service, I would simply get a rental car from this location. When I arrived, I was told that the u-pick is usually an economy car, which I know isn’t accurate—the car selection should depend on availability. However, I agreed to pay the upgrade fee because I didn’t want to get stuck in the snow with my child. After changing my reservation, I was told there was an issue with my address. The address on my ID had been entered into the system, but I explained to the staff member assisting me that this was not my current address and the previous person just entered my new address in during my previous visit. I asked to speak with a manager and explained the situation again, but he said it was against company policy. I mentioned that all my bills are in my husband’s name, So I don’t have two pieces of mail that would have my address but this has never been an issue before. The manager then asked me if I wanted the employee to lose her job, which I found very inappropriate. I told them this was the worst experience I’ve ever had with Enterprise, especially since it’s the only rental place I use because of its location. I left, saying I probably wouldn’t return because I was so upset. However, I did come back because I truly needed a rental car until my dealer could provide a loaner. Before returning, I obtained a letter from the SOS on official letterhead confirming that my enhanced ID was on the way and noting that they do not provide stickers for the back of an enhanced license. When I came back, the assistant manager remarked, “I thought you wouldn’t be back.” I responded by saying that whether I returned or not, I never canceled my reservation, yet they still refused to rent me the car. I asked to speak to the General Manager at 1:46 PM, and the assistant general manager said he would contact me by 2:20 PM, but I never received a call. I then went to another Enterprise location, where they reached out to a regional manager. I was told the paperwork I provided was indeed sufficient. I rarely voice complaints, but I believe that if you work with people every day, it is essential to show empathy, maintain integrity by following company policies and procedures, and above all, treat customers with respect—especially during challenging economic times—when representing your organization. I am truly unhappy with my experience with this Enterprise location that has been the only rental car place I have used over the past 10 years.

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