Business Details
About
Volvo Dealer
LaFontaine Volvo Cars of Farmington Hills located in Farmington Hills MI is a premier Volvo dealership earning the trust of drivers throughout Novi, Livonia, Westland and Detroit. The LaFontaine Volvo dealership was acquired from Dwyer and Sons in 2015 continuing a family run business focusing on customer service and the Family Deal.
The LaFontaine Automotive Group founded in 1980, the award winning and nationally recognized group includes 33 retail franchises, 5 collision centers and 19 Michigan locations. We employ over 1,000 unique individuals. It’s the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen the community. The LaFontaine Family Deal; it’s not just what you get, it’s how you feel.
Location
LaFontaine Volvo Cars of Farmington Hills
24730 Haggerty Road, Farmington Hills, MI
48335, United States
Hours
Reviews
4.5
1,130 reviews
5 stars
901
4 stars
80
3 stars
30
2 stars
28
1 star
91
What are people saying?
AI-generated from recent customer reviews
Service Delays
Customers expressed frustration with long wait times for vehicle service, with some reporting delays of several weeks to months.
Customer Service
Many reviews highlighted excellent customer service, particularly praising staff members for their professionalism, knowledge, and willingness to assist.
Sales Experience
Overall, customers reported positive experiences during the car buying process, noting helpful and friendly sales staff who made the process smooth.
Communication Issues
Several customers experienced difficulties with communication, particularly in the service department, where follow-ups and responses were lacking.
Mixed Experiences
While many customers had great experiences, some reported negative interactions, particularly regarding service and sales staff responsiveness.
- MFMark Foril6 days ago5.0First time for service on my Volvo XC 40. I’ve been going to a different dealership and thought I would give La Fontaine an opportunity. I only had an oil change but the price was good and it was done in less than an hour. I will bring it back for the next service.
- KHKelly Hadley6 days ago5.0Came in for a routine oil change, etc., staff was great and helpful! Wait time was as expected.
- TKThom KreitlerNov 17, 20255.0Their team supported our needs in a timely manner and planned a new appointment once the parts are in
- EBElizabeth BixlerNov 13, 20255.0This review is for Chad. We were introduced with Chad to complete contract details to purchase our car. However, he was far more helpful beyond finance / contract insight. His empathy and willingness to assist with any question was much appreciated.
- DBDevin BurnettNov 4, 20255.0Purchased a used Volvo from Carvana and wanted to get it inspected. Everywhere else was booked out weeks but I was able to book an appointment online here the day before. Alec got me set up in the their system and walked me through their inspection process. He also called me a Lyft so I could go to work while the inspection was being done. My car was ready for pick up a couple of hours. Very efficient I was not there long at all. Will be going back for all my maintenance now.
Frequently Asked Questions About LaFontaine Volvo Cars of Farmington Hills
Where is LaFontaine Volvo Cars of Farmington Hills located?
LaFontaine Volvo Cars of Farmington Hills is located at 24730 Haggerty Road, Farmington Hills, MI 48335, USA.
What are the operating hours of LaFontaine Volvo Cars of Farmington Hills?
The dealership is open Monday and Thursday from 9:00 AM to 9:00 PM, Tuesday, Wednesday, and Friday from 9:00 AM to 6:00 PM, Saturday from 10:00 AM to 4:00 PM, and closed on Sundays.
What types of vehicles and services does LaFontaine Volvo Cars of Farmington Hills offer?
They offer new and used Volvo vehicles and aim to personalize the automotive experience with a focus on customer service and lifelong relationships.
How can customers contact LaFontaine Volvo Cars of Farmington Hills?
Customers can contact the dealership via phone at +1 248-579-1300 or email at feedback@lafontaine.com.
Does LaFontaine Volvo Cars of Farmington Hills have a website or social media presence?
Yes, they have a website at https://www.volvofarmingtonhills.com/ and a Facebook page: https://www.facebook.com/365230263670232.
Are there any nearby automotive dealerships or repair shops?
Yes, nearby automotive businesses include Polestar Detroit, Motor City Harley-Davidson, LiveWire Farmington Hills, and Carsmetology auto detailing.
Where can I find nearby gas stations or car wash services when visiting LaFontaine Volvo Cars?
Nearby gas stations and car wash services include Shell gas stations with convenience stores and car wash, Big Ray's Quick Lube, Exxon & Mobil Stations, and Mobil.
Are there any dining options near LaFontaine Volvo Cars of Farmington Hills?
Yes, nearby dining options include Arby's, a fast food sandwich shop, and Burger King, a burger restaurant.
What nearby amenities are available for customers needing storage or fitness options?
Customers can access Simply Self Storage and CubeSmart Self Storage facilities nearby, and Crunch Fitness is available for gym and sports activities.
What is the mission of LaFontaine Automotive Group, the parent company?
The mission of LaFontaine Automotive Group is to personalize the automotive experience by building lifelong relationships that connect families and strengthen the community.