National Car Rental - Delta County Airport (ESC)

Reviews

• KK

  Kristi

  Jan 25, 2026
  1.0
  In August 2025, I booked a car rental through Rentalcars.com to pick up a rental car at the Escanaba, Michigan airport on December 25, 2025. I flew into Escanaba on December 19, 2025, and met with Brandi (I believe that was her name) at the rental car counter to confirm everything. I explained that I was driving to Chicago to catch an international flight, so it was important that everything with the car rental lined up. At that time, she advised me that they would be closed on Christmas day, and suggested I pick the car up on Christmas Eve instead. She told me they would be open from 10AM until 2PM, and wrote a note that I would be in that day to pick up the car for no additional charge. I returned at 10AM on Christmas Eve to find NO ONE at the rental car counter and a sign on their wall that displayed the hours of 10-2 for Christmas Eve had been scribbled out and now read that they would be open on Christmas Eve from 11:30PM until 12:30AM. I could not BELIEVE no one called me to advise of this change. I then returned on Christmas Eve at 11:30PM to pick up my car and again NO ONE was at the rental counter. The note I had left for Brandi earlier that morning was still sitting in the same place on the counter. Having no other options, at MIDNIGHT on CHRISTMAS DAY, I was forced to book a last-minute one-way flight out of Marquette, Michigan (an HOUR away from Escanaba), to get to Chicago to catch my international flight. Because this was so last minute, I was forced to pay almost $400, when I was only expecting to pay $150 for my rental car. I would MOST DEFINTELY not count on this place for a car rental, especially if your plans are not flexible. To this day I have not received ANY follow-up from them - not even a phone call.
• JP

  Josh Popour

  Dec 16, 2025
  5.0
  Most friendly employees
• GS

  Gary Sporer

  Feb 19, 2022
  5.0
  Fast, easy online reservations. Join the Emerald Club and bypass the counter. Just walk out and pick a car.
• DW

  Daniel Weber

  Aug 16, 2019
  1.0
  Went to the desk around 1pm and waited for 10 mins and no one around. Called multiple times before from 1100-1200 and no answer or machine to leave a message.