Safelite AutoGlass

4.5
168 reviews

About

Auto Glass ShopWindshield RepairAuto Repair ShopAuto Parts & AccessoriesAuto Body ShopTruck Repair ShopAuto Accessories StoreAuto Parts StoreSafelite
Do you have glass damage? For windshield repair and replacement in the Eastpointe area, turn to Safelite AutoGlass . Those in central Eastpointe or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 18254 East 9 Mile Road, Safelite AutoGlass Eastpointe repairs chips and cracks fast. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Get the reliability of the Safelite Advantage™ today.

Details

  • Requires appointmentAvailable
  • Onsite servicesAvailable
  • Wheelchair accessible entranceAvailable

Location

Safelite AutoGlass
18254 East 9 Mile Road, Eastpointe, MI
48021, United States

Hours

Reviews

4.5
168 reviews
5 stars
144
4 stars
2
3 stars
4
2 stars
2
1 star
16

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers praised the fast, friendly, and professional service provided by technicians.

Communication Issues

Several reviews highlighted poor communication, including appointment cancellations and lack of follow-up.

Pricing Concerns

Customers expressed dissatisfaction with pricing discrepancies and perceived bait-and-switch tactics regarding quotes.

Customer Experience

Overall, many customers reported a positive experience with the cleanliness of the facilities and the helpfulness of staff.
  • ER
    Eric Jensenius (RockitFX)
    Dec 15, 2025
    1.0
    This review is about the company, not this specific location or the employees at said location: A couple weeks ago I booked an appointment through the website to have my windshield replaced. I pad in full at that time, which was $647.51; I have the confirmation email showing that it was paid in full. However, when I went online to change my appointment, it showed a balance of $494.12. At no point did I receive a text, email or phone call informing me of the increase. When I finally got through to a human at Safelite, they said there was a part number change, and that's why the price went up. As far as I'm concerned this is bait & switch. And because I prepaid, they still have my money & it will take several days to get it back. BEWARE!
  • BS
    Bailey Stephenson
    Dec 15, 2025
    5.0
    Amazing customer service and repair of glass! Jeff is awesome, he worked closely with my partner to ensure I got the best deal for the lowest cost.
  • JH
    Judi Huber
    Dec 5, 2025
    5.0
    I could not have been more pleased with a business. I first stopped at Safelite on Gratiot. She got the repair started and found me an appointment at 9 mile office. It took about an hour to get new windshield. Everyone I came in contact with was friendly and helpful. I wish every business was run as efficiently 😀
  • KG
    Katherine Groves
    Dec 4, 2025
    1.0
    I'd give zero stars if I could. Absolutely terrible. My scheduled appointment ended up getting canceled on me and I had to call four times to try and figure out what was going on. I was passed around, disconnected, and was told I'd get a return call from the manager, which never happened. They ultimately rescheduled my appointment for the next day. Got confirmation emails and everything. They no called, no showed for it. I called again, was bounced around, not given to the correct people, and never got answers. I was repeatedly told I'd get a call back to get it situated and never did. I don't believe I've have ever experienced such a terrible level of customer service. Extremely disappointed in the whole experience and think it's a shame they wouldn't even return a call to try to help me understand the miscommunication or try to make it right. Obviously consumer experience is not a priority to them. What a total waste of time.
  • DO
    Danny Oakes
    Nov 28, 2025
    1.0
    Do not use this place! The management at this establishment is terrible! I booked an appointment and received a confirmation email and voicemail. When it came to the day of my appointment somewhere along the line, it was canceled without any warning. They said they didn’t have my VIN number even though I entered it online, in the paperwork that they required. The manager lied and Said they didn’t have the VIN number so they couldn’t order the glass. I just needed you guys to do your job. I guess that’s hard to do nowadays. Stay away from this place!!!

Frequently Asked Questions About Safelite AutoGlass

Where is Safelite AutoGlass Eastpointe located?

Safelite AutoGlass Eastpointe is located at 18254 East 9 Mile Road, Eastpointe, MI 48021.

What are the operating hours of Safelite AutoGlass Eastpointe?

Safelite AutoGlass Eastpointe is open Monday through Saturday from 8:00 AM to 5:00 PM and closed on Sundays.