Business Details
About
Auto Glass ShopWindshield RepairAuto Repair ShopAuto Parts & AccessoriesAuto Body ShopTruck Repair ShopAuto Accessories StoreAuto Parts StoreSafelite
Do you have glass damage? For windshield repair and replacement in the Eastpointe area, turn to Safelite AutoGlass . Those in central Eastpointe or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 18254 East 9 Mile Road, Safelite AutoGlass Eastpointe repairs chips and cracks fast. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Get the reliability of the Safelite Advantage™ today.
Details
- Requires appointmentAvailable
- Onsite servicesAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
168 reviews
5 stars
144
4 stars2
3 stars
4
2 stars2
1 star
16
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the fast, friendly, and professional service provided by technicians.
Communication Issues
Several reviews highlighted poor communication, including appointment cancellations and lack of follow-up.
Pricing Concerns
Customers expressed dissatisfaction with pricing discrepancies and perceived bait-and-switch tactics regarding quotes.
Customer Experience
Overall, many customers reported a positive experience with the cleanliness of the facilities and the helpfulness of staff.
- EREric Jensenius (RockitFX)Dec 15, 20251.0This review is about the company, not this specific location or the employees at said location: A couple weeks ago I booked an appointment through the website to have my windshield replaced. I pad in full at that time, which was $647.51; I have the confirmation email showing that it was paid in full. However, when I went online to change my appointment, it showed a balance of $494.12. At no point did I receive a text, email or phone call informing me of the increase. When I finally got through to a human at Safelite, they said there was a part number change, and that's why the price went up. As far as I'm concerned this is bait & switch. And because I prepaid, they still have my money & it will take several days to get it back. BEWARE!
- BSBailey StephensonDec 15, 20255.0Amazing customer service and repair of glass! Jeff is awesome, he worked closely with my partner to ensure I got the best deal for the lowest cost.
- JHJudi HuberDec 5, 20255.0I could not have been more pleased with a business. I first stopped at Safelite on Gratiot. She got the repair started and found me an appointment at 9 mile office. It took about an hour to get new windshield. Everyone I came in contact with was friendly and helpful. I wish every business was run as efficiently 😀
- KGKatherine GrovesDec 4, 20251.0I'd give zero stars if I could. Absolutely terrible. My scheduled appointment ended up getting canceled on me and I had to call four times to try and figure out what was going on. I was passed around, disconnected, and was told I'd get a return call from the manager, which never happened. They ultimately rescheduled my appointment for the next day. Got confirmation emails and everything. They no called, no showed for it. I called again, was bounced around, not given to the correct people, and never got answers. I was repeatedly told I'd get a call back to get it situated and never did. I don't believe I've have ever experienced such a terrible level of customer service. Extremely disappointed in the whole experience and think it's a shame they wouldn't even return a call to try to help me understand the miscommunication or try to make it right. Obviously consumer experience is not a priority to them. What a total waste of time.
- DODanny OakesNov 28, 20251.0Do not use this place! The management at this establishment is terrible! I booked an appointment and received a confirmation email and voicemail. When it came to the day of my appointment somewhere along the line, it was canceled without any warning. They said they didn’t have my VIN number even though I entered it online, in the paperwork that they required. The manager lied and Said they didn’t have the VIN number so they couldn’t order the glass. I just needed you guys to do your job. I guess that’s hard to do nowadays. Stay away from this place!!!
Frequently Asked Questions About Safelite AutoGlass
Where is Safelite AutoGlass Eastpointe located?
Safelite AutoGlass Eastpointe is located at 18254 East 9 Mile Road, Eastpointe, MI 48021.
What are the operating hours of Safelite AutoGlass Eastpointe?
Safelite AutoGlass Eastpointe is open Monday through Saturday from 8:00 AM to 5:00 PM and closed on Sundays.
Does Safelite AutoGlass Eastpointe offer mobile service?
Yes, Safelite AutoGlass Eastpointe offers both in-shop and mobile auto glass repair and replacement services.
What types of auto glass services does Safelite AutoGlass provide?
They provide auto glass installation and repair, vehicle glass repair and replacement, windshield chip and crack repair, windshield wiper replacement, and same-day service.
Which payment options are accepted at Safelite AutoGlass Eastpointe?
Safelite AutoGlass accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
Is Safelite AutoGlass Eastpointe wheelchair accessible?
Yes, the location has a wheelchair accessible entrance.
Can I get an online estimate or appointment with Safelite AutoGlass Eastpointe?
Yes, Safelite AutoGlass offers online estimates and requires appointments, which can be made through their reservation URL.
What postal areas does Safelite AutoGlass Eastpointe service?
They service various postal areas including 48021, 48093, 48080, 48225, 48081, 48236, 48066, 48089, 48205, 48224, 48088, 48015, and 48230.
Are there any nearby fitness centers where I can work out before or after visiting Safelite AutoGlass?
Yes, Push The Limit Fitness is a nearby gym and sports venue where you can train before or after your auto glass service.
What nearby dining options are available around Safelite AutoGlass Eastpointe?
Plaza Mexico Mexican Restaurant and Sullivans Bar are nearby restaurants where you can enjoy a meal before or after your visit to Safelite AutoGlass.
Are there any nearby automotive service providers near Safelite AutoGlass Eastpointe that I might also consider?
Yes, Henderson Glass and All Pointes Auto are nearby automotive service providers offering glass repair and auto maintenance services.