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Safelite AutoGlass

4.6
(186 reviews)

Business Details

18254 East 9 Mile Road, Eastpointe, MI
48021, United States
(888) 843-2798
https://www.safelite.com

About

Auto Glass ShopWindshield RepairAuto Repair ShopAuto Parts & AccessoriesAuto Body ShopTruck Repair ShopAuto Accessories StoreAuto Parts StoreSafelite
Do you have glass damage? For windshield repair and replacement in the Eastpointe area, turn to Safelite AutoGlass . Those in central Eastpointe or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 18254 East 9 Mile Road, Safelite AutoGlass Eastpointe repairs chips and cracks fast. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Get the reliability of the Safelite Advantage™ today.

Details

  • Requires appointmentAvailable
  • Onsite servicesAvailable
  • Wheelchair accessible entranceAvailable

Location

Safelite AutoGlass
18254 East 9 Mile Road, Eastpointe, MI
48021, United States

Hours

Reviews

4.6
186 reviews
5 stars
162
4 stars
2
3 stars
4
2 stars
2
1 star
16

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and professional service from staff and technicians.

Efficiency

Numerous reviews highlighted the quick and easy process for scheduling and completing repairs.

Communication

While many appreciated the communication throughout the process, some customers reported issues with appointment confirmations and follow-ups.

Quality of Work

Most customers were satisfied with the quality of repairs, although a few reported problems with incorrect installations.

Cleanliness

The waiting areas were frequently noted as clean and well-maintained, contributing to a positive customer experience.
  • RS
    Regina Scott
    1 day ago
    5.0
    So I arrived 10 minutes early like they asked an literally it had them in about 20/30 minutes for them put the windshield in OMG INSANE UNBELIEVABLE …. Waiting area clean and smell fabulous coffee,,, water… Then I got a hundred dollars off because I said I can’t afford it so they gave me a discount to stay…. Perfect great experience!
  • AM
    A. Moore
    Feb 26, 2026
    5.0
    Affordable, reliable and great work. I used the service where they came to me and it was a breeze. Windshield looks amazing and it took no time to get it done
  • WF
    Wyatt Family
    Feb 17, 2026
    5.0
    I had an amazing experience at Safelite! They repaired my broken windshield and it literally looks brand new. The quality of the work is top tier. I do want to take full ownership that I arrived late to my appointment — life was life-ing and the foggy weather didn’t help — but Rico, my service tech, still took my car in without hesitation. Because of him, I was in and out in about an hour. I brought my laptop and snacks thinking I’d be there for a while and barely even had time to use them. The lobby was clean and comfortable, and I appreciated the complimentary water and coffee. But honestly, Rico is the real reason this is a 5-star review. He was friendly, personable, professional, and clearly efficient. I truly don’t think I would’ve been in and out that quickly without him. Safelite, please give that man a promotion or at least a Team Member of the Month award. He deserves it. I’m back on the road and all set thanks to him!
  • KC
    King Julius Ceasar
    Feb 15, 2026
    5.0
    Safelite customer service was extremely professional and kind after I explained to them I needed my door window replaced after my truck was broken into. Once the work order was created, I spoke with my Technician and I was informed of a time he’ll be out to install the window.
  • MB
    Mandi Brown
    Feb 6, 2026
    5.0
    Getting an appointnent online was super easy and they took care of the insurance claim. The technician called early to let me know when he would be there and he was super friendly and fast. The job was done well.

Brand Certified Facts from Safelite AutoGlass

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Certified March 01, 2026Yext Knowledge Graph
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