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AutoZone Auto Parts

4.1
(519 reviews)

Business Details

20777 Gratiot Rd, Eastpointe, MI
48021, United States
(586) 498-9853
https://www.autozone.com/locations/mi/eastpointe/20777-gratiot-rd.html

About

Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Gratiot Rd in Eastpointe, MI is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Eastpointe, MI or call us at (586) 498-9853.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
20777 Gratiot Rd, Eastpointe, MI
48021, United States

Hours

Reviews

4.1
519 reviews
5 stars
264
4 stars
133
3 stars
58
2 stars
18
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; while some employees received praise for being helpful and friendly, others were criticized for being rude and unprofessional.

Staff Knowledge

Many customers appreciated the staff's knowledge and ability to assist with finding the right parts, although there were instances of incorrect advice.

Store Cleanliness

The store was generally noted as clean and well-organized, contributing positively to the shopping experience.

Product Availability

Customers reported a good selection of products, but there were complaints about items being out of stock or mispriced.
  • FF
    Freddy
    Feb 26, 2026
    5.0
    Thank you Mr Dukes for your great service. Everyone else was mean but you were nice. I hated Autozone but Now I come back because of you! Keep up the great work sir great things coming your way!
  • CC
    Cathy Clinton
    Feb 10, 2026
    5.0
    Wonderful experience... The woman who helped me was very professional and kind. She went above and beyond to help and made sure that I totally understood my purchase ❤️
  • DJ
    DeAngelo Johnson
    Feb 9, 2026
    5.0
    Elijah I was great he came right out to help
  • RR
    Reese Reese
    Feb 3, 2026
    4.0
    They have what your car needs!!
  • DC
    Donny Corley
    Jan 12, 2026
    1.0
    Went into here yesterday trying to get a product, I was told by employee name Jeff that the product was in aisle 2. Checked in aisle 2 for product couldn’t find. Ask employee to help me he continued to say it’s over there, while standing at front desk with no costumers in store besides me asked him again could he show me maybe I’m missing it? he continued to say it’s over there and never came to help. I felt he was definitely unprofessional. This guy Jeff is Horrible!!!!!!!!

Brand Certified Facts from AutoZone Auto Parts

This information is certified by AutoZone Auto Parts and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Phone number
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