National Car Rental - Detroit Metro Airport (DTW)

Reviews

• WP

  Wayne Payne

  1 day ago
  5.0
  As a National, Emerald Club member the service at DTW airport was excellent. I was able to go in pick out a vehicle, show my ID and I was in and out in a flash. The attendants were also very friendly and helpful.
• JT

  Jon T

  3 days ago
  5.0
  Having had issues with other rental agencies at neighborhood locations giving me the car or class I reserved, I wasn't sure what to expect with National at DTW. I rented an Extended Luxury SUV for a 9 day trip and was pleasantly surprised to be given a brand new 2026 Jeep Grand Wagoneer L. The vehicle had less than 500 miles and still smelled new. Being a luxury vehicle, the car was locked when I arrived to the pick up location, but I was promptly helped even though I arrived at 6:00 am (2 hours before my scheduled pick up time). Check out and return were extremely simple. Very happy with National at DTW.
• DJ

  DEIRDRE JOYNER

  Apr 8, 2026
  5.0
  I am a customer with executive elite status. I was inconvenienced during my last 3 week rental. Upon returning I expressed my frustration about the matter and Elias made everything right. He apologized for the inconvenienced and offered a solution to the problem. Thank you Elias At DTW.
• AL

  Alison Lehman

  Apr 7, 2026
  5.0
  Wow the best customer service at this airport truly! I was blown away from start to finish by how friendly and accommodating they were. The Candyman Enterprise driver picked us up since National shuttle was running behind and he made the drive so fun! The lady checking me in helped me get the SUV I wanted since it was Easter weekend and they were sold out of luxury. On my way back dropping the car off the guys were so friendly and one even put all my luggage on the shuttle for me and the shuttle driver back to the terminal was so kind also! First time renting with National and can’t wait to use them next time!
• PA

  Philip Ahn

  Apr 6, 2026
  3.0
  Rental car new. No issues with car. Rented from and returned to DTW. Rental period 8 days returned 03.Apr.2026. To date have NOT received email copy of my receipt that was requested. Forgot to grab my coat out of the car in a rush to get to the bus. Remembered after we left the site, HERO bus driver returned to the yard so I could retrieve property. Checked with return line, nobody found my coat. Checked with counter, nobody saw the coat. Filed lost property report with National on 04.Apr. with commitment to have the DTW office call me. No phone call from DTW, no local number to reach out to DTW office.

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