Business Details
About
Car Rental Agency
Skip the counter when you rent a car with National in Detroit. Choose any car in the aisle and manage your car rental right from the National app with Emerald Club. Bring balance to business travel and book your National Car Rental in Detroit today!
Location
National Car Rental - Detroit Metro Airport (DTW)
338 Lucas Dr, Detroit, MI
48242, United States
Hours
Reviews
4.4
5,671 reviews
5 stars
4,094
4 stars
758
3 stars
312
2 stars
160
1 star
347
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the friendly and helpful staff, noting their professionalism and willingness to assist.
Vehicle Condition
While many vehicles were reported as clean and well-maintained, some customers experienced issues with dirty cars and odors.
Rental Process
The rental and return processes were generally described as quick and easy, with many customers appreciating the Emerald Aisle experience.
Loyalty Issues
Some loyal customers expressed disappointment regarding the treatment of Executive members and issues with honoring perks.
Location Experience
The DTW location received mixed reviews, with some praising it as one of the best, while others reported inconsistencies in service and vehicle availability.
- JPJeff Pacula5 days ago5.0The Team at National Detroit was amazing! Especially Mr. John who went out of his way to make me feel special and further my commitment to the 60+ rentals i do per year with National. If you are with Hertz or other, National has better cars and more frequency that i am driving a $70K car for my rental. Audi, Genesis, Mercedes and more at standard pricing.
- TRTamil RajendranNov 17, 20255.0I am an emerald club member. While Budget messed up our reservations through our airlines, and took for ever, I had to cancel the reservation and walked down to National, my goto rental place, and came out in minutes with the car of my choice. Super friendly staff, guided me well, provided all the details I need to know, return was super easy.
- KJKayla Jennings-RiveraNov 15, 20255.0I had an outstanding experience with National Car Rental at Detroit Metro Airport. Coco was incredibly helpful during checkout! On the return, I realized after drop-off that I’d left something in the car, the team went above and beyond. The shuttle driver (after 7pm on Nov 15 — wish I’d caught his name!) immediately called the center to make sure my bag was retrieved. An amazingly kind woman hand-delivered it to me as soon as I arrived, and my driver back to the airport helped load everything back onto the bus. Truly exceptional service start to finish. I couldn’t be more satisfied with the experience. Highly recommend.
- MDMohamud DayaNov 13, 20254.0Drop off was quick and very smooth. The car pick-up was a bit slow and the car had some scratches that the person at the booth initially was not too interested in hearing about or looking to confirm. Initial response to me was "did you take the additional coverage package". Suspect that he was a new employee and might have benefited from having some support
- JSJames ScullesNov 10, 20255.0Can’t say enough about the amazing team at DTW! I rent from them 3–4 times a month, and they never fail me. The car selection is always great, and the staff consistently go above and beyond to help me find exactly what I need. I’ve rented at several airports, but nowhere else comes close to the level of service I receive at DTW. The team is always friendly and professional, and they make sure my expectations are met every single time — even when returning the vehicle. Thank you, National DTW, for always being so reliable, professional, and helpful! You’ve earned my loyalty.
Frequently Asked Questions About National Car Rental - Detroit Metro Airport (DTW)
Where is National Car Rental - Detroit Metro Airport (DTW) located?
National Car Rental - Detroit Metro Airport (DTW) is located at 338 Lucas Dr, Detroit, MI 48242, USA.
What types of car rental services does National Car Rental offer at this location?
They offer a variety of services including car rental, economy car rental, luxury car rental, rent a car, rental cars, and airport pick up.
How can I skip the counter when renting a car at this National Car Rental location?
You can skip the counter by using the National app with Emerald Club, which allows you to choose any car in the aisle and manage your rental directly from the app.
What are the payment options available at National Car Rental - Detroit Metro Airport?
The payment options include American Express, Cash, Check, Discover, MasterCard, and Visa.
Is National Car Rental - Detroit Metro Airport open 24 hours?
Yes, the location operates 24 hours a day, every day of the week.
Does National Car Rental offer any special discounts?
Yes, National Car Rental offers special discounts, including discounts for active military personnel. More details can be found on their specials page.
What is the best way to make a reservation with National Car Rental at Detroit Metro Airport?
Reservations can be made online through their official website at https://www.nationalcar.com/en/car-rental-locations/us/mi/detroit-metropolitan-airport-203a.html.
Which nearby car rental agencies are close to National Car Rental at Detroit Metro Airport?
Nearby car rental agencies include Alamo Rent A Car, Enterprise Rent-A-Car, Thrifty Car Rental, Dollar Car Rental, Avis Car Rental, Hertz, Payless Car Rental, and Budget Car Rental.
Are there nearby hotels where I can stay when renting a car at National Car Rental in Detroit?
Yes, nearby hotels include Quality Inn & Suites Detroit Metro Airport, Comfort Inn, Days Inn, and Wingate by Wyndham Detroit Metro Airport, which offer convenient accommodations.
What dining options are available near National Car Rental - Detroit Metro Airport?
Nearby dining options include Denny's for breakfast and brunch, Wings Bar & Grill for American cuisine and bar service, and Wendy's for fast food and burgers.