Business Details
About
Auto Repair ShopTire ShopGoodyear
Goodyear Auto Service Centers are full-service tire and automotive repair stores wholly owned and operated by the Goodyear Tire & Rubber Company.
Details
- DebitAvailable
- Cash onlyNot available
- RestroomAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.9
387 reviews
5 stars
232
4 stars
37
3 stars
29
2 stars
18
1 star
71
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of excellent and poor customer service experiences, with some staff being praised for their helpfulness while others were reported as rude and disrespectful.
Service Quality
Many customers appreciated the quick and efficient service, particularly for tire repairs, while others expressed dissatisfaction with upselling and perceived overcharging.
Management Issues
Several reviews highlighted issues with management, particularly regarding staff behavior and customer interactions, leading to a negative impact on customer experiences.
Pricing Concerns
Customers frequently mentioned concerns about high prices for services and parts, with some feeling misled about costs during their visits.
Positive Experiences
Despite the negative feedback, numerous customers reported positive experiences, praising the staff's professionalism and the quality of service received.
- ARAbel Ravenshade6 days ago5.0I got a flat after taking my mom to Henry Ford hospital and I live an hour and 40 minutes away. Alex got me in quick, gave me a great price on tires and got us on our way. It was a really good experience and I would go back.
- NBNaturally BeautifulNov 25, 20251.0I had my tire plugged on Saturday because of a slow leak due to what they said was a nail in my tire. On Sunday the same tire goes flat again. When I return they claim that it’s a different nail and I’d have to pay again. There’s no construction between there and my home that would put a nail in an SUV’s tire. I’ll never go there again.
- RBRoland BryantOct 22, 20255.0The crew at this goodyear shop all went on and above their dutys to provide me the nessary service at a time I was experiencing an emergency. Thank you Aaron and the rest of the crew.
- AAAriOct 15, 20251.0The big manager is awesome. I believe his name is Larry or Lance. But the other big white manager Aaron was being ugly and mean. I just simply came in to get a tire rotation and flat repair along with an oil change. As I was trying to concentrate to think about what other repairs I needed to get done to inform him about, he got angry with me out of nowhere and told me to leave and come back when I figure it out while banging his hands on the counter and I don’t know why he was being aggressive with me. So when I said “excuse me” , he says “oh I didn’t stutter sir” Like why would you call me a sir and you know I’m a grown woman. So I told him to don’t do anything to my car but the flat repair as I didn’t want his service anymore and he told me to just take my car and get out of here . So he threw me my keys back and I left without getting any work done to my car. I need to find out his boss information and make a complaint against him. Aaron such a nasty miserable lazy man. He sat in the service area with the mechanics instead of staying in the lobby to greet more customers as they were coming in. The customers just stood there for a long time without Aaron knowing they were there He doesn’t want to work and was hiding so that he doesn’t have to assist us customers. Very disappointed in Goodyear. I will be finding a different shop to service my vehicle in the future.
- JWJasmine WaferOct 13, 20255.0If nobody else will tell you I will recently visited this location for services. The manager Lance and Alex are amazing very professional, knowledgeable and actually listens instead of just trying to take your money. If you want your vehicle done right try them out you won’t be disappointed I know I wasn’t. You will keep returning. I appreciate them more than you know.
Frequently Asked Questions About Goodyear Auto Service
What services does Goodyear Auto Service offer?
Goodyear Auto Service provides full-service tire and automotive repairs, including oil changes and general auto maintenance.
Where is Goodyear Auto Service located?
It is located at 3075 East Grand Blvd, Detroit, MI 48202-3135, USA.
What are the operating hours of Goodyear Auto Service?
Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and closed on Sundays. Holiday hours may vary.
Does Goodyear Auto Service offer in-store pickup or delivery services?
They offer in-store pickup services.
What payment methods are accepted at Goodyear Auto Service?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Is Goodyear Auto Service wheelchair accessible?
Yes, it has a wheelchair accessible entrance and restroom.
Can I make an appointment online for Goodyear Auto Service?
Yes, appointments can be made online through their reservation website.
What should I know about parking near Goodyear Auto Service?
Metropolis parking is available nearby, making it convenient for customers visiting the service center.
What public transit options are near Goodyear Auto Service?
The QLINE Grand Blvd Station, a light rail station, is nearby and can help customers reach the location easily.
Are there any dining options near Goodyear Auto Service for customers?
Yes, nearby dining options include Baobab Fare (African and halal cuisine), Popeyes Louisiana Kitchen (chicken restaurant), and Joe Louis Southern Kitchen (American and southern cuisine).