Need a rental car in Detroit, MI? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Detroit Wight Street location today.
Many customers praised the staff for being friendly, helpful, and providing outstanding service, particularly highlighting individuals like Dave and Jay.
Cleanliness Issues
Several reviews mentioned problems with the cleanliness of the vehicles, with reports of dirty cars and unpleasant odors.
Reservation Problems
Numerous customers experienced issues with reservations, including unavailability of booked cars and miscommunication regarding pick-up times.
Mixed Experiences
While many customers had positive experiences, there were also significant complaints about rude staff and unprofessional service, indicating inconsistency in service quality.
LG
Leighana G
1 day ago
1.0
I am posting this review after spending over many months trying to resolve a serious customer service issue with this location and getting nowhere. My experience with this Enterprise location was one of the worst customer service experiences I’ve had.
I booked my rental in advance and confirmed everything twice, including that I would be paying with a debit card. At no point was I told I would need additional identification documents. When I arrived, I was suddenly told by the Brendan, the manager that I could not rent without extra forms of ID, forcing me to take multiple expensive Uber trips back and forth just to meet a policy that was never communicated beforehand.
When I expressed that this was a major inconvenience, the manager repeatedly told me it was “above his pay grade,” which came across as dismissive rather than helpful.
After returning with the documents, the system was down for 30–45 minutes, leaving customers waiting with no communication or solutions offered.
The first vehicle provided was unacceptable (see photos) dirty, damaged, smelled strongly, and looked like it hadn’t been properly cleaned. Staff acknowledged the condition but still attempted to rent it out. I had to request another vehicle, which was only slightly better.
After returning the vehicle, I was told by Aaron I would receive one free day as compensation, but that was never applied. I’ve since spent several months trying to resolve this through customer service. Each time, my complaint was routed back to the same branch instead of being handled by someone independent, and I never received a meaningful response.
This entire experience felt disorganized, dismissive, and exhausting. I hope Enterprise improves communication about rental requirements, vehicle quality standards, and how customer complaints are escalated — because right now there seems to be no real accountability.
AU
A Google User
3 days ago
5.0
If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
II
iam380lbs
Feb 2, 2026
5.0
great team to work with.
SH
Shawn Hill
Feb 1, 2026
5.0
Highly recommend them anytime they are very helpful and respectful
JB
Jade Blackmore
Feb 1, 2026
5.0
Dave and his team always provide outstanding customer service.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Detroit?
Enterprise offers a wide range of vehicles including cars, vans, luxury cars, and trucks to suit your needs.
Where is the Enterprise Rent-A-Car Downtown Detroit Wight Street location?
The location is at 3245 Wight St, Detroit, MI 48207.
What are the business hours for Enterprise Rent-A-Car on weekdays?
Enterprise is open Monday through Friday from 8:00 AM to 6:00 PM.
Is Enterprise Rent-A-Car open on Sundays?
No, it is closed on Sundays.
What payment options does Enterprise Rent-A-Car accept?
Enterprise accepts payment via American Express, Cash, Check, Discover, MasterCard, and Visa.
Can I reserve a rental car online for the Downtown Detroit Wight Street location?
Yes, you can conveniently reserve a rental car online through their reservation website.
Does Enterprise Rent-A-Car offer airport pick-up services?
Yes, Enterprise provides airport pick-up services to make your rental experience easier.
Are there any nearby places of interest where I can shop or eat before or after renting a car?
Yes, nearby places include The Icon event venue and CVS Pharmacy, where you can shop or find essentials before or after your rental.
How can nearby transit or transportation options around Enterprise Rent-A-Car help me?
While there is no direct transit listed, nearby services such as City Shield Security and Detroit Network Cabling provide local support, and nearby landmarks like Spinnaker Tower Condominium As can help you navigate the area.
Are there any nearby travel or tour services that could complement my rental car experience?
Yes, near Enterprise Rent-A-Car you can find Dream Castle Vacation and Ruby Thompson - Cruise Planners to assist with travel planning and tours.
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