Enterprise Rent-A-Car

4.1
600 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

3245 Wight St, Detroit, MI
48207, United States
(313) 393-2344
https://www.enterprise.com/en/car-rental/locations/us/mi/downtown-detroit-e-jefferson-st-2013.html
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About

Car Rental AgencyVan Rental
Need a rental car in Detroit, MI? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Detroit Wight Street location today.

Location

Enterprise Rent-A-Car
3245 Wight St, Detroit, MI
48207, United States

Hours

Reviews

4.1
600 reviews
5 stars
404
4 stars
56
3 stars
30
2 stars
15
1 star
95

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and professional staff, highlighting individual employees for their exceptional service.

Reservation Issues

Numerous reviews mentioned problems with reservations, including cars not being available despite confirmations and long wait times.

Cleanliness Concerns

Several customers reported receiving dirty vehicles, with complaints about the condition of the cars upon pickup.

Mixed Experiences

While some customers had positive experiences, others reported significant frustrations, including poor communication and unhelpful staff.

Reliability

Customers expressed dissatisfaction with the reliability of the service, citing issues with car availability and unexpected charges.
  • CF
    Cynthia Flowers
    3 days ago
    5.0
    My experience with Enterprise was warm, friendly and professional. Jay your team member was great.
  • RM
    Raymond Moore
    Nov 7, 2025
    5.0
    Enterprise in downtown Detroit was a very great experience. Yes I will definitely be honored to go there again.
  • DM
    December Miles
    Oct 31, 2025
    5.0
    Great Job Detroit enterprise on wight st. The staff does excellent work keep up the great job
  • EC
    Elizabeth Coakley
    Oct 29, 2025
    3.0
    This enterprise was very disorganized. We reserved a car about a week in advance before picking it up and we had to wait almost an hour for someone to bring a car from another location. There was an event going on around them making it difficult for them to get cars but the issue was with the car they put us in. They put us in a car that reeked of marijuana and my husband has severe asthma so it was a little bit of a problem but that was the only car they had available so we took it. We rented this car for 7 days to visit family and not even 3 days into a rental they call us wanting us to bring the car back because they sold it. We bring the car back on the date and time we were supposed to and they try to charge us for the marijuana smell even though we had it noted in our rental agreement that it smelled like someone hotboxed in that car before returning it.
  • MH
    Michelle Hickman
    Oct 12, 2025
    5.0
    This review is for the Detroit location on Withe Street, not at the airport. I've only been here twice but I know Jay, Mike and Kayla are the best! They are friendly, professional and courteous! Unfortunately I've had to use rental cars the past couple of months and I couldn't tell you a single name from another agency or even Enterprise at the airport. They definitely treated me like more than just a "reservation"and that goes a long way in today society.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Detroit?

Enterprise offers a wide range of vehicles including cars, vans, luxury cars, and trucks to suit your needs.

Where is the Enterprise Rent-A-Car Downtown Detroit Wight Street location?

The location is at 3245 Wight St, Detroit, MI 48207.