Bobby's T.C.B. Towing Service is family owned and operated with more than 20 years of experience we are committed to providing our customers with the highest level of service available, the quickest response time all at a reasonable rate. Our drivers are highly trained in the latest techniques available in the towing and recovery industry. We provide prompt, professional and courteous services, we bring our community the skills to ensure damage free towing and recovery services. We can safely and efficiently accommodate the on-road and emergency roadside needs of passenger vehicles, and commercial trucks and vans. so, whether you've been in an accident are having car trouble or just a case of bad luck on the road we're here to help...24/7.
Numerous reviews highlighted extremely poor customer service, with staff being described as rude, dismissive, and unprofessional.
Response Time
While some customers praised quick response times from drivers, many others reported long wait times and poor communication regarding ETAs.
Professionalism
Several reviews noted a lack of professionalism among staff, with complaints about disrespectful attitudes and inadequate handling of customer inquiries.
Overall Experience
The overall sentiment from customers was overwhelmingly negative, with many expressing frustration and disappointment with the service provided.
AJ
Angelica James
3 days ago
1.0
This company is a scam. Verizon roadside service dispatched them for a tow. The driver did not get out of the truck and sat there. The police were at the scene and my doorbell camera captured the driver pulling off. The mechanic and I, myself, reached out to tow company to see why the car was not towed. The dispatcher lied and said she tried to call me twice and my voice mail was full. Which was not true and the entire thing was caught on my doorbell camera. If I had not called them to see why my car was not towed, I would have never had any communication from them.
RC
Ryan Case
Feb 16, 2026
5.0
Had an unexpected issue with my jeep 15 miles from home at the end of an over 3 hr trip. Mike/Michael from Bobby's was there to pick me up within 30 minutes of my jeep breaking down, was super professional and fast as well as being kind and a genuine good guy to have a conversation with, even let me take my cat to ride in the cab with us as we towed my ride to my place. Really appreciate the good service and the kindness.
CG
Candice Gumma
Feb 12, 2026
1.0
Very disappointing experience. The woman who handled our case had an extremely rude and unprofessional attitude, which made an already frustrating situation worse. My company fleet vehicle was held with repeated excuses and no clear timeline for resolution, causing unnecessary delays to our operations. We expected better communication and accountability. Unfortunately, I cannot recommend this towing company.
BF
Brent Forrest
Feb 11, 2026
5.0
The driver went above and beyond getting my car off a tight street and into the auto repair shop which was surrounded in construction. He did everything seamlessly, professionally and safely. For me, and my car. Would highly recommend these guys. It did take well over an hour to get to me. But otherwise zero complaints.
HH
Haley Hompstead
Feb 4, 2026
5.0
I had to get a tow when my transmission went on the lodge. Every company I called was outrageously priced and had long wait times. Not only did Bobby's towing offer a reasonable price for a tow going all the way from Detroit to the far end of Downriver, the tow took less than an hour to arrive. The driver, George was quick, proficient and treated me with courtesy and respect. He's a stand up gentleman! You could tell he took pride in his customer service and he handled my car with care. Best tow experience I've ever had. Give George a raise!
Bobby's Towing offers towing and recovery services for passenger vehicles, commercial trucks, and vans, including emergency roadside assistance with highly trained drivers.
What are the operating hours of Bobby's Towing?
Bobby's Towing operates Monday to Friday from 8:00 AM to 5:00 PM, Saturdays from 10:00 AM to 2:00 PM, and is closed on Sundays.
Is Bobby's Towing available 24/7 for emergencies?
Yes, Bobby's Towing provides 24/7 roadside and towing assistance for emergencies despite regular office hours.
What payment methods are accepted at Bobby's Towing?
Bobby's Towing accepts American Express, Cash, Discover, Mastercard, and Visa for payment.
How can I contact Bobby's Towing?
You can contact Bobby's Towing by phone at +1 313-933-9305 or via email at bobbys_towing@yahoo.com.
Where is Bobby's Towing located?
Bobby's Towing is located at 10401 Lyndon Street, Detroit, MI 48238, United States.
Are there any notable places near Bobby's Towing where customers can visit?
Nearby places include Jack Adams Memorial Arena, Detroit Ice Dreams, and Dream Detroit Skating Academy, great for a visit before or after your towing service.
How can nearby gas stations like Speedy Gas help customers visiting Bobby's Towing?
Customers can refuel at nearby Speedy Gas, conveniently located near Bobby's Towing, before continuing their journey or after vehicle recovery.
Are there food options near Bobby's Towing for customers waiting for service?
Yes, customers can visit nearby food spots like Hustlin Tacos, Uncle Ray's, or Super Coney Island for a meal while waiting.
What nearby automotive service providers are available around Bobby's Towing?
Nearby automotive services include Double Jays Collision, Double JAYS AUTO Service, and michgan auto for repairs and towing-related needs.
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