Need a rental car in Dearborn, MI? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Greenfield Road location today.
Feedback is mixed; while many customers praised the friendly and helpful staff, others reported unprofessional behavior and poor service, particularly regarding reservations.
Reservation Issues
Numerous customers experienced problems with confirmed reservations, including being told no vehicles were available upon arrival, leading to significant frustration.
Cleanliness
Several reviews highlighted issues with the cleanliness of the vehicles, with some customers receiving cars that were dirty or had unpleasant odors.
Overall Experience
While some customers had positive experiences and expressed satisfaction with the service, a significant number reported serious issues that led to dissatisfaction and a lack of trust in the location.
ZA
Zeferino Anaya
5 days ago
5.0
Brady was a great help. I was very happy to work with him. He helped me move 5 bags of salt that I had forgotten in the truck.
WL
Walter Lockett
Feb 19, 2026
5.0
I am writing to express my sincere appreciation for a young man who assisted me at the Detroit Metropolitan Airport Enterprise location when I returned my rental vehicle.
I had originally rented the vehicle from the Dearborn, Michigan location and extended my rental by two days. On the morning of my return, I was traveling internationally and needed to arrive at the airport two hours before my flight. I realized that returning the vehicle to the original location would not align with my departure schedule, which created unexpected stress.
While en route, I pulled over to safely gather information, confirm directions, determine travel time, and understand the return procedure. I was already behind schedule and needed clarity quickly.
When I arrived at the Detroit Metropolitan Airport location, the young man who assisted me handled the situation with calm professionalism and efficiency. He was personable, clear in his communication, and resolved everything far more quickly than I anticipated. I was in and out in less time than I imagined possible.
I live with a disability that is not outwardly visible. I strive to conduct myself with composure, and I deeply value being treated with patience and dignity. This employee did exactly that—without knowing anything about my condition. His approach was steady, respectful, and kind.
His assistance transformed what had been a stressful morning into a positive experience that carried into the rest of my travels. I would very much appreciate knowing his name so that I may personally thank him. Regardless, I hope this message reaches him and that his professionalism is recognized.
Thank you.
DD
Deanna
Feb 18, 2026
5.0
Great service, they’ll have you in and out. They also have options unlike other locations in my past experiences. 100% recommend!
SS
Sercan S
Feb 17, 2026
5.0
Best guys. I needed a minivan, they were out of it. Front desk man do everything to get me a van, call another office and do all the talking, and make the reservation for me. Perfect place to rent and perfect staff
MJ
Mr. J.B.
Jan 29, 2026
1.0
Worst experience ever. I strongly advise anyone to not frequent this location. I rented from here as I often do. I was told I can leave my vehicle here, I returned 3 days later only to be told my vehicle had been towed per enterprises request. After they told my I could leave my vehicle here. Extremely frustrating and inconvenienced beyond belief. How dare you. Please spend your hard earned money with a company that actually gives a damn about their customers.