Enterprise Rent-A-Car

Reviews

• CC

  Christy

  5 days ago
  5.0
  I've been coming here for awhile Dan, Chloe and Jaylen are such awesome employees (they deserve a raise) the are always polite and accommodating. If I could give 10 stars I would.
• CP

  Christopher Pyszora

  Apr 24, 2026
  1.0
  Why can't I give negative stars here? This place makes for a truly abysmal experience. Just avoid it - In fact, avoid the company in general; there are other choices. Despite reserving the style vehicle I needed a week in advance, I went to pick-up and was given a downgraded (smaller vehicle) at the larger vehicle price point. Dan, who really is in over his skill set managing this location (chided me and hung up during our call) offered to give me a rental credit, lowering the price. While that, at first, sounds almost fair all that was really accomplished was that my bill is now about what it should be renting the smaller vehicle. If I was price conscious here, I would have just selected something smaller to begin with. Calls to Enterprise's customer "service" resulted in anything but resolution, including: 2 calls committing to my getting a phone call from the area manager (that did not materialize) 1 call that resulted in getting hung up on (guessing Indian call center with this one) Why I was not contacted in advance, and while I would have had time to make other arrangements, once the dream team at this location realized they would not have the vehicle I wanted is, truly, a question for the ages. I now am left in the situation of needing to leave at dawn tomorrow in a vehicle unfit for purpose and for which I overpaid. Do yourself a favor and spend your money elsewhere.
• CP

  Ceal Potts

  Apr 24, 2026
  5.0
  I want to give a shout out to Blair at this location. She was understanding and helped us out. Enterprise is always helpful for local rentals and I recommend the team at 36633 S. Gratiot location! Thank you!!!
• PO

  Peter Orapello

  Apr 18, 2026
  5.0
  Fabulous customer service! Worked well with my insurance provider to secure an outstanding rate.
• AK

  Amanda Koper

  Apr 1, 2026
  1.0
  Absolutely horrible customer service and communication