Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone 17 Mile Road in Cedar Springs, MI is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Cedar Springs, MI or call us at (616) 696-0075.
Many customers praised the helpfulness and professionalism of staff, with specific mentions of employees going above and beyond to assist.
Product Knowledge
While some employees were noted for their knowledge, several reviews indicated a lack of automotive expertise among staff, leading to frustration for customers.
Mixed Experiences
Customers reported a wide range of experiences, from excellent service to very poor interactions, highlighting inconsistency in service quality.
Stock Issues
Several reviews mentioned problems with stock availability and receiving incorrect parts, leading to dissatisfaction.
Store Cleanliness
The store was generally described as clean and well-managed, contributing positively to the shopping experience.
AK
Alicia Kohn
Dec 15, 2025
5.0
Huge shoutout to the commercial associate, Felicia! She has gone above and beyond for me. Made sure the part I needed urgently got to me in such a professional manner! And this hasn’t been the first time, she’s saved me a multiple times now. I have nothing but great things to say about her. That girl deserves a raise.
KB
Katy Bengel
Dec 13, 2025
5.0
Great experience! Helpful and had the three items I needed. Thank you, Chris, for your excellent customer service.
PT
Paul Twyman
Dec 3, 2025
4.0
My go to for auto parts and fluids.
CW
Christine Weigand
Nov 21, 2025
5.0
The employee was polite and helpful in finding product I was looking for.
LQ
Luke Quinn
Nov 20, 2025
1.0
Just left the store to get a simple part. There is two men behind the desk and they were cordial enough, but unfortunately there is a woman going on and on and on and on while on the phone with somebody cussing up a storm and yelling at someone about not being able to go and get ice cream the day before. When I brought out the concern that this is unprofessional in front of customers, nobody batted an eye. Absolutely insane to be in front of customers on a work phone, talking like that. If the owner sees this, get rid of this employee. It makes you look foolish for hiring someone so ignorant.