Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone 17 Mile Road in Cedar Springs, MI is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Cedar Springs, MI or call us at (616) 696-0075.
Mixed reviews on customer service; while some praised the helpfulness and knowledge of staff, others reported rude behavior and unprofessionalism.
Product Knowledge
Many customers expressed frustration with staff's lack of automotive knowledge, leading to incorrect part sales and inadequate assistance.
Store Experience
Some customers enjoyed their visits due to friendly staff and quick service, while others faced long wait times and poor service.
Pricing Issues
Customers noted that prices can be higher than competitors, and there were complaints about being sold incorrect or incomplete parts.
Positive Interactions
Several reviews highlighted specific employees who provided exceptional service, contributing to a positive shopping experience.
CW
Christine Weigand
3 days ago
5.0
The employee was polite and helpful in finding product I was looking for.
LQ
Luke Quinn
4 days ago
1.0
Just left the store to get a simple part. There is two men behind the desk and they were cordial enough, but unfortunately there is a woman going on and on and on and on while on the phone with somebody cussing up a storm and yelling at someone about not being able to go and get ice cream the day before. When I brought out the concern that this is unprofessional in front of customers, nobody batted an eye. Absolutely insane to be in front of customers on a work phone, talking like that. If the owner sees this, get rid of this employee. It makes you look foolish for hiring someone so ignorant.
JH
Joe H
Oct 21, 2025
1.0
Your website sucks I won't shop here because of it
JA
John Van Abbema
Aug 27, 2025
5.0
Trendy village. Nice view of the bay. Beers were nice.
JR
Jordan Rupinski
Aug 14, 2025
5.0
Amazing customer service. They always know where a part is in the floor and if they have it. When they don’t they have countless other store to recommend with it.