Siemans Ford, Inc.

Reviews

• SB

  Sarah Buist

  Jan 1, 2026
  2.0
  Service manager Mike was very friendly and gave good description of what my vehicles issues were, at the end. Now... it took 4 weeks to get my vehicle fixed, and that was after waiting 4 weeks to get my vehicle in for repairs. After "fixing" all the issues, I still have an unresolved issue. I am not satisfied with Siemans service, (never have been a fan). I had to call multiple times to ask what the status of my vehicle was, and did not get much information until about 4 days before I got it back, and that's when they started working on it. My vehicle was there for 2.5 weeks before it was actually diagnosed and then another week to submit and get answers from the warranty. Parts were not even ordered before warranty coverage was approved, (they told me). The vehicle was not going to be drivable without the part so irregardless of warranty coverage it needed to be fixed. Very time consuming and I feel very unorganized.
• SG

  Steven Gallagher

  Dec 30, 2025
  5.0
  Had a great experience purchasing our new Ford. Our salesman, Tim Place, got us exactly what we asked for. Highly recommend Tim and Seamans.
• DB

  Dennis Boldt

  Dec 23, 2025
  3.0
  Appointments took 3-5 weeks to get in. Didn’t start on my vehicle until some time the next day. Service took 3 days to complete. They appear to be understaffed in the service department, not the service mangers fault. I have purchased 5 vehicles over the years, and this makes it difficult to purchase another vehicle there. The latest vehicle serviced, was not purchased there.
• DH

  Dee Hutchinson

  Dec 15, 2025
  1.0
  I just left there. THREE WEEKS ago, I made an appointment. I explained that I would be using a third party warranty. I was told, no problem. I waited THREE WEEKS to get my truck in. I drove from IN to get there. In that time, I could have easily taken it elsewhere. When I walked in, there was a short wait, nothing terrible. As soon as I started to get taken care of, the service writer says "Oh, we don't take them", meaning the warranty company. No, apologies for waiting three weeks and driving there. Once again, I cleared this three weeks ago and waited with a malfunctioning truck. This is yet another time we wish zero stars was a possibility. Did I mention I wasted THREE WEEKS waiting?
• AL

  Amanda Love

  Dec 6, 2025
  1.0
  My experience with this dealership was extremely disappointing from the moment my vehicle was towed in. Neither Julia nor the manager, Mike, demonstrated the level of professionalism or customer service one would expect, especially during a stressful situation. Julia appeared focused on ending her shift, and when she attempted to hand me off, Mike declined to assist and instead placed the responsibility back onto her to handle my situation herself. The visible conflict between the two of them over who should help me made me feel like my presence — and my need for assistance — was an inconvenience rather than a routine customer interaction. Throughout the intake process, Julia interrupted me repeatedly, asked questions that had already been answered, and showed little attention to detail. For example, I provided the mileage on my vehicle, she wrote it down, and several minutes later — after the interaction had become emotionally overwhelming — I asked my fiancé to speak for me. At that point, she asked him for the mileage again. When I noted it was already written in front of her, she stated she had “forgotten.” The interaction became so dismissive that I stepped outside to compose myself. No customer should feel overwhelmed or unsupported during a standard intake. The dealership also could not provide any estimate on when diagnostic work would begin due to the upcoming holiday. As a result, my car sat in their lot for 11 days with no progress. When I called for an update, I was told the vehicle “needed to be dug out of the snow before anyone could look at it.” However, when the tow company arrived to move my vehicle, they sent me a photo of it sitting in the lot. While there was some snow on and around it, it was nowhere near needing to be “dug out,” contradicting what I had been told and further reinforcing the lack of urgency or honesty throughout the process. The diagnostic estimate later increased from $250 to $875 after exposed wiring was noted. While the price change itself was understandable, the absence of communication, planning, or follow-through was not. Another concerning issue was their refusal to accept my third-party warranty. I was told they “do not have the staff to call in a claim.” I had already spoken with the warranty company, who confirmed that this dealership could process the claim and that doing so would significantly offset my repair costs. Considering I was already losing income due to transportation issues, their unwillingness to assist with a simple claim submission was unnecessary and disappointing. The impact on my employment was substantial. I missed 10 days of work because I had no transportation and was provided no alternatives or timelines. Courtesy transportation was denied because I did not purchase my vehicle from them, and no meaningful updates were provided. Ultimately, I was forced to use PTO that I had specifically saved for my upcoming wedding, a loss that cannot be recovered and was entirely avoidable with standard communication and customer care. While Julia later offered an apology, the ongoing issues throughout the process made it difficult to view the gesture as sincere or impactful. After 11 days with no progress, I moved my vehicle to another Dodge dealership. The contrast was immediate. They listened, communicated clearly, accepted my warranty without hesitation, arranged towing assistance, and even paid the tow company upfront to make the transition smoother. Their professionalism and genuine intent to help restored my confidence in the Dodge brand — something this dealership unfortunately failed to do. I will not be returning to Sieman’s for service or future purchases, and I cannot recommend them. No customer should lose income, forfeit PTO reserved for a major life event, or feel dismissed simply because they did not purchase their vehicle on-site. Professionalism, transparency, and consistent communication are basic expectations in automotive service, and none of these were met during my experience.